Joseph Volkswagen of Cincinnati
Cincinnati, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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It was a good service . They did what they promised to do in a timely manner . The cost was somewhat more from what they originally said but overall very good experience. I They did what they promised to do in a timely manner . The cost was somewhat more from what they originally said but overall very good experience. I would recommend to other people and go back if needed. More
Martín was outstanding! Friendly, knowledgeable, compassionate, and extremely great person. 10/10 recommend to anyone I know to buy a car from Martin or from Jospeh Volkswag Friendly, knowledgeable, compassionate, and extremely great person. 10/10 recommend to anyone I know to buy a car from Martin or from Jospeh Volkswagen. More
Any time I need service, I come to this service center. Matt B. always works his hardest to diagnose my vehicle's problems. I fully recommend this entire staff also. I have never had a bad experience. Only Matt B. always works his hardest to diagnose my vehicle's problems. I fully recommend this entire staff also. I have never had a bad experience. Only delightful & pleasant ones. More
I want to acknowledge Reggie for his grace under pressure when I came in on a recent busy Monday morning. His shop was operating with a shortage of staff that day, and Mondays tend to be very busy. Since my when I came in on a recent busy Monday morning. His shop was operating with a shortage of staff that day, and Mondays tend to be very busy. Since my rear view mirror came off, I had hoped that someone could look at it, so just drove into the shop. Reggie explained that it could be a while, but he would have it looked at. He also was able to arrange a ride home for me. Joseph VW was able to address my rear view mirror issue that day. I was very grateful for the technical service and customer service. Reggie has always provided excellent service in explaining what the car needed, explaining costs, and checking in with us while my car was in the shop. I appreciate Reggie and Joseph VW! More
They didn’t replace the engine vcover after an oil change and did not screw down the oil cap and oil sprayed on my engine . Now I have to drive back out there to get the engine cover. and did not screw down the oil cap and oil sprayed on my engine . Now I have to drive back out there to get the engine cover. More
Wonderful experience working with the team. Aaron Pardue made the experience easy from start to finish. Would easily recommend Joseph VW. Aaron Pardue made the experience easy from start to finish. Would easily recommend Joseph VW. More
Had to bring my vehicle back for a third time because it wasn’t fixed. wasn’t fixed. More
Not customer focused. Want to charge me $700 for something that I was 100 miles over my warranty on. Want to charge me $700 for something that I was 100 miles over my warranty on. More
Sales associate Mike Garrison did a great job listening and addressing our concerns as we considered purchasing a new vehicle, even after making it clear we were going to other dealers to see different mak and addressing our concerns as we considered purchasing a new vehicle, even after making it clear we were going to other dealers to see different makes and models. When we knew we were going with Volkswagen, we reached out to Mike right away. Mike went above and beyond, going as far as preparing paperwork on his day off, to reduce time spend in the dealership. Additionally, Logan West did a great job explaining the financials, thoroughly explaining warranties, which helped make decisions easier. We are excited to add another Volkswagen to the household, especially this new 2024 Volkswagen Golf R!! More