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Joseph Toyota of Cincinnati

Cincinnati, OH

4.5
1,519 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,519 reviews

March 29, 2023

The folks at the dealership are good to work with. We trust them and relay on them to help us keep our car maintained properly. More

by djleahy0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

It's great to hear you have had many stellar experiences at Joseph Toyota of Cincinnati. Thank you for taking the time to leave us this wonderful review. Have a fantastic day!

March 29, 2023

Awesome place to purchase a car! ! The whole experience was easy, smooth and quick! Highly recommend!!! More

by pwschuck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Shirley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

We are glad to hear that our team delivered an excellent purchasing experience. Thank you, from your friends at Joseph Toyota of Cincinnati.

March 28, 2023

Everyone there makes it very easy to purchase a new car and they inform you about all your options .good experience. More

by shaferduke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 28, 2023

told me i needed 1300. 00 work on front end , different garage charged me 0 More

by pouloskh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Brewer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

I am very sorry that your most recent experience left you upset. We appreciate your business and for choosing Joseph Toyota of Cincinnati for all your service needs. Please reach out to me directly if there is anything else I can do for you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Mar 29, 2023 -

pouloskh responded

your service department is now very bad. as long as they are bringing in money under any underhanded method joseph toyota doesnot care...

Mar 30, 2023 -

pouloskh responded

its called fraud.

March 28, 2023

The Service department has always been knowledgeable and thorough in resolving any mechanical or electrical issue I have had. 2 service representatives stationed on the front row did not look up to acknowl More

by WBJ1149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

We are very happy to hear that Jason provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for sharing this feedback with the team and being a loyal client of Joseph Toyota of Cincinnati. We will strive to improve your experience with us next time!

March 28, 2023

Joseph Toyota Service Dept was polite and helpful over the phone to schedule a maintenance appt. For Mt vehicle. The Service Dept helpful and informed me of what was performed or looked at during our vi More

by MLWILLIAMS.3KIDDOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 26, 2023

Service is always great with Jason and all the workers are friendly, honest and professional More

by LORAEBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

Thanks for sharing your thoughts about your experience with Joseph Toyota of Cincinnati. We appreciate your business and hope to see you again soon!

March 26, 2023

Even though they was extremely busy the work done to my Tundra was excellent the staff was friendly as always and the refreshments and TV made the wait not so bad More

by jaesongld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the Service Manager was Fantastic
Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2023

The Service team always works quickly to inspect/service my car. I didn't have questions related to the cost. More

by KLARC1909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Joseph Toyota of Cincinnati responded

We can't thank you enough for your support of Joseph Toyota of Cincinnati. We hope to see you again down the road!

March 24, 2023

Rude and unprofessional customer service. I was there to get an idea why my check engine light was on. One day later I was told to pay and get my car. He refused to tell me the results and t More

by ASNAKE15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to visit us and to offer your comments on the experience. When a guest tells us the check-engine light is on and asks us to determine why, the guest agrees to pay a diagnostic fee plus tax and a nominal shop supplies charge. Otherwise, we cannot examine that vehicle. After examining your high-mileage vehicle, we found that its condition did not justify such costly repairs. We shared that information with you and you declined the repairs. Our Service Manager witnessed your exchange with our Service Adviser. Because nothing rude or unprofessional had occurred, he supported him. Thank you again for choosing us to perform diagnostic service on your vehicles. We wish you all the best. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

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