Sandra Pomeraning

BUYER BEWARE! I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one thing they still had to do to complete the sale: get my title to me. They had 45 days to send my title. It didn’t arrive until day 43 because they mailed it to an address that doesn’t exist, in a city I’ve never lived in. An address that was not on my license or any paperwork I completed. The title itself even contained the wrong address. What frustrated me most wasn’t the mistake, it was the complete lack of accountability. Troy (sales), Andrew (sales manager), and the title clerk never once apologized or acknowledged that this was the dealership’s error. Instead, I was essentially told, “You have it now, go register it.” The passiveness I was met with was astounding. I was promised a call from management that never came. After multiple follow-ups, I still couldn’t get a manager to speak with me. Unacceptable for a $65k purchase. Mistakes happen. Refusing to take ownership of them is what earns this review. More

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My experience at Joseph Toyota was the best ever from the service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made sure I received everything he promised. Such as a full refund that I had just paid to the service department. You see, I hadn’t planned on purchasing a new car so that’s how the refund came into play. There was also a small dent on the front passenger side door. He promised to have the dent removed and it was removed! I didn’t feel pressured or forced into buying a car. I saw it, I loved it and Mr.Dupree made it happen. So, if you need someone who’s gonna treat you right I recommend Mr. Dupree Rathford at Joseph Toyota! I have to give a shout to Trevor. He’s the manager in the service department. I felt that he was honest and he made sure that I was taken care as I waited for my old car to be serviced. Everyone was fantastic! More

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Luke was very helpful and made whole experience. a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a a pleasure. They bought me a front grill that was.damaged no question aske.when and if I buy another car they will be.my first stop.thank you for a great experience. More

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They are scammers and liars like any car dealership. The service department is full of idiots. Worst purchase ever and it’s hilarious to me that I keep getting asked to review them The service department is full of idiots. Worst purchase ever and it’s hilarious to me that I keep getting asked to review them More

by johnson.menen Verified Customer Verified Customer

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Excellent job well done the people there showed great respect and they were very helpful respect and they were very helpful More

by janeen2541 Verified Customer Verified Customer

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Joseph Toyota refused to provide an estimate for repairs. They told us everything would be warrantied through Toyota, then would not return phone calls, then copied me on an email to the other toyota dealer They told us everything would be warrantied through Toyota, then would not return phone calls, then copied me on an email to the other toyota dealer with a parts list - no estimate total - no estimate form ever given to me. Without waiting for other dealer to respond or to get authorization, did the work - claim we owe them $4000 because the work would not be warrantied because of the other dealer's workmanship. Their Consumer Relations Manager says we can get the vehicle back when the other dealer pays for it. They have violated Ohio law (the state has other complaints against them already). We had to go to a Toyota dealer for warranty work - this is a very untrustworthy company which is holding our vehicle hostage. More

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A very good , friendly, courteous representative. Great service minimum wait time.yes I would recommend them to a friend or relative. Great service minimum wait time.yes I would recommend them to a friend or relative. More

by CARLBROWN.SALES Verified Customer Verified Customer

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Prompt customer service oriented, excelent service Trusted evaluations Toyota replacement parts are always used. Wait times are never long . service Trusted evaluations Toyota replacement parts are always used. Wait times are never long . More

by HUSKADMS Verified Customer Verified Customer

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Hassel free helpful, The lady getting my rental car was very nice and polite thanks very nice and polite thanks More

by ottotim Verified Customer Verified Customer

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Great and friendly service. They always do what they say. They only recommend what is necessary. This is the only place I would take my cars for service. They only recommend what is necessary. This is the only place I would take my cars for service. More

by bird5899 Verified Customer Verified Customer

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