Kevin Hitchcock

BUYER BEWARE! I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one I paid for a brand-new car in full and held up every part of my end of the transaction in good faith. The dealership failed to deliver on the one thing they still had to do to complete the sale: get my title to me. They had 45 days to send my title. It didn’t arrive until day 43 because they mailed it to an address that doesn’t exist, in a city I’ve never lived in. An address that was not on my license or any paperwork I completed. The title itself even contained the wrong address. What frustrated me most wasn’t the mistake, it was the complete lack of accountability. Troy (sales), Andrew (sales manager), and the title clerk never once apologized or acknowledged that this was the dealership’s error. Instead, I was essentially told, “You have it now, go register it.” The passiveness I was met with was astounding. I was promised a call from management that never came. After multiple follow-ups, I still couldn’t get a manager to speak with me. Unacceptable for a $65k purchase. Mistakes happen. Refusing to take ownership of them is what earns this review. More

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I was expecting a gotcha moment in the process of buying my 2026 Rav4, but it never materialized, all the details were upfront and obvious, no hidden surprises. It was a very welcome change to my past expe my 2026 Rav4, but it never materialized, all the details were upfront and obvious, no hidden surprises. It was a very welcome change to my past experience with other dealerships. Dupree is very pleasant to deal with, upfront and honest, in whole a stress-free experience. More

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Dupree Ratchford is helpful, fast, ethical, friendly, respectful and great to deal with. 1st Class! respectful and great to deal with. 1st Class! More

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Very willing to work with customers to get them in the car they want. I loved the way the finance guy was very clear on ALL options upfront without trying to trick you into stuff you don't need. They have car they want. I loved the way the finance guy was very clear on ALL options upfront without trying to trick you into stuff you don't need. They have a super large screen that is easy to read before you sign anything and willing to answer any questions. More

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Loved working with Dupree, just made me feel comfortable. Overall the whole experience was great, customer service was professionally Thur out the building. Overall the whole experience was great, customer service was professionally Thur out the building. More

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If you want a transparent sales process and honest communication, look for Larry Reed. He made the whole process of buying a car a nice experience, and i was out the door with the car i needed in just communication, look for Larry Reed. He made the whole process of buying a car a nice experience, and i was out the door with the car i needed in just couple of hours. More

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Very pleased with how the dealership is clean and organized. The staff's are friendly organized. The staff's are friendly More

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Everything was explained in detail, welcoming any questions. An explanation of the next service visit was discussed so I would understand the difference in price for the 60 thousand mile service. T questions. An explanation of the next service visit was discussed so I would understand the difference in price for the 60 thousand mile service. The work was done quickly and my car was returned freshly washed. More

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Though buying a car is a pain, the good folks at Joseph's Toyota made it less painful. Several sales associates helped us with the process. All were polite and helpful. Deepak assisted us with the purchase a Toyota made it less painful. Several sales associates helped us with the process. All were polite and helpful. Deepak assisted us with the purchase and was thorough, friendly and helped us understand the process. We appreciated his focus on the details, while being cordial and personable throughout the purchase. Thank you for a good experience! More

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I put down a down-payment on a Toyota Corolla Hybrid in July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't want to sell me the car because I complained about their horrible data privacy form, though I did sign their form after I complained about it. It took me two days to complete what should have been a simple transaction. I think the dealer's real motive for trying to back out of the sale was that they could have got more money for this new Corolla Hybrid if they sold it to someone else who might walk in, since otherwise the waiting list is still months long. Anyhow, I did eventually complete the purchase the second time I tried. When I got my new car, Joseph Toyota did not set up my Internet or Sirius XM or safety features for me. They just bum-rushed me off the lot. This was the fifth car I purchased new at Joseph Toyota since 2003. It's also the last one I will ever purchase there. I was treated very disrespectfully, and the whole episode had the appearance of dishonesty. I had good experiences at Joseph Toyota for more than 20 years. But there has been turnover in their staff, and they are not what they used to be. Joseph Toyota has jumped the shark. More

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