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Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.5
1,560 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,560 reviews

November 14, 2026

Had front brakes replaced and routers turned , back brakes inspected. Everything was done in a quick and professional manner. Thank you Jack for keeping me updated as job was performed and finished qui More

by tmeyer6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackso
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September 25, 2026

Austin took personal car of all my car needs! He's a very great salesman! I do appreciate him! More

by Asaanddeb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Arrasmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

Joseph Toyota of Cincinnati responded

Hearing that you appreciated Austin’s personal care means a lot to our team. We’re delighted you’re enjoying your new Corolla.

September 25, 2026

I always have a positive customer experience with the service department. Yesterday my representative in the service department was a guy named Jackson. He had taken care of my repair issue sometime in More

by Tierneytommmmmmmmyyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson pearson
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Sep 25, 2026 -

Joseph Toyota of Cincinnati responded

Our service team appreciates the opportunity to explain each repair and ensure your Camry receives the attention it deserves. Knowing that you always leave satisfied is rewarding.

September 15, 2026

I enjoyed the buying experience at Joseph Toyota because it was simple, non-stressful and brief. More

by markrapking
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nolan Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 15, 2026 -

Joseph Toyota of Cincinnati responded

This review puts a smile on our faces! Thank you for choosing Joseph Toyota of Cincinnati and for sharing your experience. Safe travels ahead!

September 13, 2026

They were very polite answered any questions we had. Took the time they said it would take with time to spare and the waiting room was was clean along with the rest rooms More

by Dennis_roell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2026 -

Joseph Toyota of Cincinnati responded

Hearing that our service team was courteous, answered all your questions, and completed your Tacoma’s service with time to spare is rewarding. We’re glad the waiting room and restrooms were clean and comfortable during your visit.

September 10, 2026

The online dealer credit app had a third party disclosure form that was NOT bank related. it gave the dealership permission to spy and sell my private info to anyone for all time. No opt out box. I didn't s More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luke Shirley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : sales manager refused the opt out and stayed hidden.
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Sep 11, 2026 -

Joseph Toyota of Cincinnati responded

Hi John. We appreciate your honest feedback and would like to clarify a few things about this situation. Your family had no issues filling out the online credit application. When you came to the dealership, you opted not to sign the mandatory privacy notice required by the Gramm-Leach-Bliley Act, which states how automotive dealerships, like banks, treat a customer's private (non-public) information. If you want to reconsider your decision, we will be happy to do business with you. Thank you, Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8240

Sep 11, 2026 -

John responded

I did not sign the disclosure for the loan app. TFS still approved the loan with zero down. The disclosure form the salesman presented was not one the dealership needed for my file; and should have listed the lending institutions I am giving permission to view my info. Rather, the paper I was given expressly gave permission to all third parties now and in the future including non banking entities. If I am mistaken, then why didn't a sales manager politely explain it to me? I was ignored. I believe I have the right to opt out of a non banking disclosure. Also, the dealership credit app allowed me to go to the next page without signing!!! Got the loan and kept my privacy. Shame on the sales manager and Joseph's credit app algorithm. Also, I anonymously reopened the store credit app when I got home. The disclosure form was now unavailable. Did my salesperson slip this general disclosure into my app as a way to get a customer to sign and add to dealer profit as personal info is sold? Just bought a new car with another dealer. Thank you for the follow up.

Sep 11, 2026 -

John responded

Financial institutions covered by the Gramm-Leach-Bliley Act must tell their customers about their information-sharing practices and explain to customers their right to "opt out" if they don't want their information shared with certain third parties. Is your company following the requirements of the Privacy Rule?

Sep 11, 2026 -

John responded

Furthermore, this is no way to treat a customer or an employee. My salesman was inexperienced and a victim of management enforcing bad policy, while remaining hidden. This dealership greed kills an employee's attempt to make a living. I was a tier 1 approved customer ready to buy and the poor salesperson lost a commission due to a missing opt out box for the little paragraph no one reads.

Sep 11, 2026 -

John responded

I want to be clear. The mandatory disclosure applies to the big paragraph with lending institutions that comes first on the Joseph Toyota form. The small paragraph below gives the other third parties permission for future marketing. This section requires an opt out box. Thus, a customer may opt out while signing permission for lending institutions for the loan. There was no opt out box on this form to prevent an automatic agreement to give up privacy after the loan. Buyer beware!

August 12, 2026

Thank you so much they’re so nice. I’m really appreciate it. Thank you. More

by Mamadou
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Arrasmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 12, 2026 -

Joseph Toyota of Cincinnati responded

We really appreciate you! Thank you for taking a moment to share your experience at Joseph Toyota of Cincinnati.

August 05, 2026

Very pleased with dealership personnel finding the vehicle we desired, and getting it redirected to the Colerain location. They worked with us very favorably on price, trade allowance, and ultimate de More

by JF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ward Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2026 -

Joseph Toyota of Cincinnati responded

Knowing that we could find the exact vehicle you wanted and arrange its delivery to Colerain is rewarding. Our team is pleased we could work with you on pricing and a trade allowance that suited your needs. Your enthusiastic praise and five-star rating mean a lot to us.

July 08, 2026

Justin in finance and thai the salesman were very helpful and patient they both went above and beyond to get me into the car I needed and even helped with the insurance I cannot thank these guys enough More

by allen.moore2686
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin in finance
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Jul 08, 2026 -

Joseph Toyota of Cincinnati responded

Thank you for trusting us with your used Toyota purchase. Ty and our finance department are glad they could guide you through financing and insurance smoothly. We’re happy we could help you drive off in the vehicle you needed.

June 28, 2026

Thank u dupree for finding the vehicle I need a being very patient for me your service was a 10 star out 5 I would refer u to anyone I knw to buy a car from u made it very easy and I appreciate all that More

by thomasfriedhof58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jun 28, 2026 -

Joseph Toyota of Cincinnati responded

Dupree will be thrilled to hear your praise for his patience and support. We’re happy your Chevrolet Malibu purchase went smoothly and that you’d recommend us. Thanks for sharing your experience.

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