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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,506 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,506 reviews

June 17, 2021

We have purchased several cars from this dealership over the last 10 years. They go out of their way to make the transaction happen smoothly. We have always dealt with Joe Schroeder and have had a wonderf More

by greysun
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Schroeder
Jun 17, 2021 -

Joseph Toyota of Cincinnati responded

All of us at Joseph Toyota extend our thanks to you for your loyalty throughout the decade. We appreciate knowing that Joe Schroeder and your entire New Car Sales Team have provided you with exceptional customer service. Your business and recommendation are genuinely important to us. We look forward to continuing this great connection!

June 17, 2021

The actual purchase, negotiations, and ease of during business of my new van was good. However, my salesperson had very limited knowledge of my new van and its functions. Explanation of features was sket More

by msbulbic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Joseph Toyota of Cincinnati responded

Congratulations on your purchase of a new van! We're glad to know that you had a smooth and easy business transaction with us. However, it seems we need to provide additional customer service about your vehicle's features. Please call us at 513-385-1800 and let us know what questions remain about your van's operation. We want you to feel knowledgeable and safe while operating your vehicle. Thank you! We look forward to hearing from you.

June 16, 2021

Very accommodating--the tech cleaned off my cicada-slimed windshield because I am too short to stretch over to the middle of the windshield to do a direct scrub. I'd have to squat on the hood of the car--an More

by TEICHTMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the people who helped me.
Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for letting us know that our staff provided you with amazing customer service and for rewarding them with this wonderful five-star review! We'll be here for you and for all your automotive needs. Come and see us again soon!

June 16, 2021

Everyone was really wonderful and helpful, and went above and beyond to make sure I was satisfied. Jason was especially helpful, and explained everything to me so I knew what was going on each step of the w More

by Cheri B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Cheri, it sounds like you had a genuinely marvelous experience at Joseph Toyota. Your Service Team's efforts are what we strive for daily: great customer service! Before, during, and after, we want you to know that we care about you and your vehicle. We look forward to seeing you again and thank you for your recommendation. Take care!

June 16, 2021

Always have a great experience getting my car serviced here. Always have a great experience with Tony Nash. I will continue to bring my car here for service. More

by NRUSCHE0983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Nash
Jun 16, 2021 -

Joseph Toyota of Cincinnati responded

Many thanks for taking time to write this good-news review about your experiences at Joseph Toyota. We're pleased to know that Tony Nash and your entire Service Team continue to provide you with great customer service. We appreciate your recommendation and look forward to serving you in the coming years.

June 14, 2021

I’ve been coming to Joseph’s Toyota since 2019 and everyone I have dealt with has been very easy to work with and helpful. More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jaeger
Jun 15, 2021 -

Joseph Toyota of Cincinnati responded

It's fantastic to hear, Emily, that we always provide you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Joseph Toyota of Cincinnati!

June 11, 2021

By far the best Toyota service in the city. I have tried all of them and staff there is fantastic Highly recommend you try it. More

by cw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Your entire Joseph Toyota Service Team extends their thanks to you for this amazing feedback and recommendation. We deeply appreciate your supportive comments. Come back and see us again!

June 11, 2021

After a series of errors between the scheduling team and the service department, Joseph Toyota’s managing team stepped in and resolved the problem and went out of their way by sending a Toyota technician to More

by JESSICAPETREE23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Pomeraning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Jessica, thank you for your thoughtful feedback. We apologize again for the bumpy road to repairing your vehicle but appreciate this update to let us know that all is well. We value your recommendation and hope to see you back in the future.

June 11, 2021

I am always satisfied with Toyota service. This is why I have had Toyota vehicles for at least 30 plus years. Great Service and Customer Service More

by VANESSA.SANDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

The sentiments in your powerful feedback are what we strive for daily. Thank you for choosing Joseph Toyota and for being a loyal customer. We appreciate your business and your support, Vanessa! Your entire Service Team eagerly awaits your return.

Jun 11, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for your business and this review, Vanessa! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 10, 2021

I had body work on my son's Camry. The communication was excellent and the work was done sooner than promised. Bill Pack was great to work with and worked with me on the price to repair the car. I live in A More

by GP41REF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Pack
Jun 10, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and this detailed feedback about your positive experience with Bill Pack and your entire team at the Body Shop. Your recommendation is even more meaningful knowing that you took the time to drive from Anderson Township to Joseph Toyota for your automotive needs. Thank you!

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