Joseph Toyota of Cincinnati

They always provide reliable service. I was disappointed to wait 2.5hrs for a tire rotation. I was disappointed to wait 2.5hrs for a tire rotation. More

Out of all the dealerships we’ve visited, this was by far the most disappointing experience. From start to finish, the interaction lacked professionalism, respect, and basic courtesy. The salesman greeted the most disappointing experience. From start to finish, the interaction lacked professionalism, respect, and basic courtesy. The salesman greeted us late and brought out the wrong vehicle, despite us clearly discussing the correct model beforehand. Once we sat down to review numbers, I mentioned that other dealerships had offered $1,500–$2,000 off MSRP. Rather than addressing that, he asked me to “give him a number.” I replied that I’d like 10% off MSRP — a reasonable starting point for negotiation. His response was to toss me a calculator and tell me to figure it out myself because he was “bad at math.” He then asked me to “fake sign” a paper as a show of commitment — a pointless gesture — before returning with no counteroffer or clear response. When I asked for clarification, he threw out random figures like $500, $600, or $1,200 without explanation, then admitted he didn’t know where those numbers came from. At no point did anyone attempt to respectfully engage in a legitimate negotiation or provide a clear out-the-door price. Our input was ignored repeatedly, and the conversation felt dismissive and unprofessional. When our salesperson took our offer to the sales manager, the manager loudly said, “Man up and sign the paper,” clearly intending for us to overhear it. That kind of behavior is entirely unacceptable in a professional setting. As we decided to leave rather than continue dealing with the games and disrespect, the manager capped things off by calling us “a bunch of xxxx washers.” Every other dealership we visited treated us with honesty and respect — qualities this dealership clearly lacks. More

First time Toyota owner. This was my second service there and it was very slow this time. Devin was just okay did not seem interested to share any information about the ser This was my second service there and it was very slow this time. Devin was just okay did not seem interested to share any information about the service like tire wear. 90 mins for tire rotation and oil change is too long a wait! I am tempted to go elsewhere. More

First class service overall . Good people skills and very quick service . Waiting room spotless with very good coffee . Good people skills and very quick service . Waiting room spotless with very good coffee . More

Very helpful would definitely come back! !! I came in and he listened and got me into exactly what I wanted! !! I came in and he listened and got me into exactly what I wanted! More

The sales process was transparent and straight forward. We dealt with Mike Sipple and he was friendly, knowledgeable and easy to deal with. The review of the buyer's checklist was very thorough. It was an We dealt with Mike Sipple and he was friendly, knowledgeable and easy to deal with. The review of the buyer's checklist was very thorough. It was an overall easy buying experience. More

Outstanding service ,our salesman was Dupree ,he was very patient and thorough,we felt very comfortable with him patient and thorough,we felt very comfortable with him More

Dupree was great,he was very patient and thorough ,he deserves 10 stars from me deserves 10 stars from me More

If you want a transparent sales process and honest communication, look for Larry Reed. He made the whole process of buying a car a nice experience, and i was out the door with the car i needed in just communication, look for Larry Reed. He made the whole process of buying a car a nice experience, and i was out the door with the car i needed in just couple of hours. More