Joseph Toyota of Cincinnati

Jackson was great. He was thorough, explained everything and answered any questions that I had. He was thorough, explained everything and answered any questions that I had. More

I was at the dealer for 2 hr. And 40 minutes. Inside of windshield was not washed with mini detail And 40 minutes. Inside of windshield was not washed with mini detail More

Been a customer since 1999 with the purchase of a Corolla. Daughter has been them also for 5 leases over the years from the infamous Larry Reed in new cars. I got another in 2013. Has a few instances Corolla. Daughter has been them also for 5 leases over the years from the infamous Larry Reed in new cars. I got another in 2013. Has a few instances to deal with body shop. Always the best service we could expect. My latest was a replacement passenger side outside mirror. Joey handled it in short order and perfect replacement was done. Couldn’t imagine better service anywhere. Thanks to all in the operation for professional treatment. More

I took my 24 Tundra in for scheduled maintenance at 15,000 miles. The dealership is always great for reminders and texts and calls . They make me feel like a valued customer. 15,000 miles. The dealership is always great for reminders and texts and calls . They make me feel like a valued customer. More

Though buying a car is a pain, the good folks at Joseph's Toyota made it less painful. Several sales associates helped us with the process. All were polite and helpful. Deepak assisted us with the purchase a Toyota made it less painful. Several sales associates helped us with the process. All were polite and helpful. Deepak assisted us with the purchase and was thorough, friendly and helped us understand the process. We appreciated his focus on the details, while being cordial and personable throughout the purchase. Thank you for a good experience! More

Terrible service experience. Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it and offer a solution, I was insulted that a strong wind could have blown throughthe service bay and made my door go out of alignment. Either way it was clear they had no interest in fixing their mistake and making it right. I was told I could go wait in line again in another department and pay for my own repairs that were either done myself or a strong wind. So ridiculous. I would never recommend going here. More

My experience at Joseph Toyota was the best ever from the service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made sure I received everything he promised. Such as a full refund that I had just paid to the service department. You see, I hadn’t planned on purchasing a new car so that’s how the refund came into play. There was also a small dent on the front passenger side door. He promised to have the dent removed and it was removed! I didn’t feel pressured or forced into buying a car. I saw it, I loved it and Mr.Dupree made it happen. So, if you need someone who’s gonna treat you right I recommend Mr. Dupree Rathford at Joseph Toyota! I have to give a shout to Trevor. He’s the manager in the service department. I felt that he was honest and he made sure that I was taken care as I waited for my old car to be serviced. Everyone was fantastic! More

Derek was great to deal with in fact it was raining both times I was out there to test drive a Rav 4. And Derek ran out into the rain twice to get the cars to test drive. Really a good experience. times I was out there to test drive a Rav 4. And Derek ran out into the rain twice to get the cars to test drive. Really a good experience. More

I put down a down-payment on a Toyota Corolla Hybrid in July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't want to sell me the car because I complained about their horrible data privacy form, though I did sign their form after I complained about it. It took me two days to complete what should have been a simple transaction. I think the dealer's real motive for trying to back out of the sale was that they could have got more money for this new Corolla Hybrid if they sold it to someone else who might walk in, since otherwise the waiting list is still months long. Anyhow, I did eventually complete the purchase the second time I tried. When I got my new car, Joseph Toyota did not set up my Internet or Sirius XM or safety features for me. They just bum-rushed me off the lot. This was the fifth car I purchased new at Joseph Toyota since 2003. It's also the last one I will ever purchase there. I was treated very disrespectfully, and the whole episode had the appearance of dishonesty. I had good experiences at Joseph Toyota for more than 20 years. But there has been turnover in their staff, and they are not what they used to be. Joseph Toyota has jumped the shark. More

I love Cheryl Nix. So Profesional and kind. I would always recommend her. She works with what you want and helps you find the right car for you. So Profesional and kind. I would always recommend her. She works with what you want and helps you find the right car for you. More