Joseph Toyota of Cincinnati

Terrible service experience. Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it Insulting and degrading what could be a great experience. I had to return after a rear door was damaged during repairs. Rather than trying to fix it and offer a solution, I was insulted that a strong wind could have blown throughthe service bay and made my door go out of alignment. Either way it was clear they had no interest in fixing their mistake and making it right. I was told I could go wait in line again in another department and pay for my own repairs that were either done myself or a strong wind. So ridiculous. I would never recommend going here. More

My experience at Joseph Toyota was the best ever from the service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made service department to sales. My sales associate, Mr. Dupree Rathford was the absolute best. He was patient, very kind and very professional. He made sure I received everything he promised. Such as a full refund that I had just paid to the service department. You see, I hadn’t planned on purchasing a new car so that’s how the refund came into play. There was also a small dent on the front passenger side door. He promised to have the dent removed and it was removed! I didn’t feel pressured or forced into buying a car. I saw it, I loved it and Mr.Dupree made it happen. So, if you need someone who’s gonna treat you right I recommend Mr. Dupree Rathford at Joseph Toyota! I have to give a shout to Trevor. He’s the manager in the service department. I felt that he was honest and he made sure that I was taken care as I waited for my old car to be serviced. Everyone was fantastic! More

Derek was great to deal with in fact it was raining both times I was out there to test drive a Rav 4. And Derek ran out into the rain twice to get the cars to test drive. Really a good experience. times I was out there to test drive a Rav 4. And Derek ran out into the rain twice to get the cars to test drive. Really a good experience. More

I put down a down-payment on a Toyota Corolla Hybrid in July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't want to sell me the car because I complained about their horrible data privacy form, though I did sign their form after I complained about it. It took me two days to complete what should have been a simple transaction. I think the dealer's real motive for trying to back out of the sale was that they could have got more money for this new Corolla Hybrid if they sold it to someone else who might walk in, since otherwise the waiting list is still months long. Anyhow, I did eventually complete the purchase the second time I tried. When I got my new car, Joseph Toyota did not set up my Internet or Sirius XM or safety features for me. They just bum-rushed me off the lot. This was the fifth car I purchased new at Joseph Toyota since 2003. It's also the last one I will ever purchase there. I was treated very disrespectfully, and the whole episode had the appearance of dishonesty. I had good experiences at Joseph Toyota for more than 20 years. But there has been turnover in their staff, and they are not what they used to be. Joseph Toyota has jumped the shark. More

I love Cheryl Nix. So Profesional and kind. I would always recommend her. She works with what you want and helps you find the right car for you. So Profesional and kind. I would always recommend her. She works with what you want and helps you find the right car for you. More

I cannot speak highly enough of Larry and Joseph Toyota. Larry was so easygoing, knowledgeable , and straightforward it made the buying process such a comfortable experience for us. Larry was so easygoing, knowledgeable , and straightforward it made the buying process such a comfortable experience for us. More

The sales person had was great. I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is aw I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is awesome. Justin knows what customer service is supposed to be. I had one issue with the sales dept after my service. I needed some help with apple CarPlay and first no one would help, then the one who did was very dry and finally one came and helped and was polite. The first one wanted to know who my sales rep was.. who cares i bought the car there 4 months ago and it’s a Toyota! I wanted him to understand i might be a lot of things but stupid is not one of them. I did not appreciate his attitude. I am grateful to the young man who did help. More

This is now my third purchase from Joseph Toyota in the last year and have to honestly say I had an amazing experience buying my new Toyota Tundra. I told sales associate Chris Ward what I wanted and what last year and have to honestly say I had an amazing experience buying my new Toyota Tundra. I told sales associate Chris Ward what I wanted and what I was looking for from the get go and he gave me just that! Throughout the negotiation process, Chris demonstrated transparency and worked diligently to secure a fair deal. His straightforward approach and exceptional customer service skills made me feel valued and at ease. Chris was very helpful and knowledgeable on the entire process from start to finish. He even came in on his day off to go over the truck with me when I picked it up. I'm glad I bought my new truck from here as it was a wonderful experience! Greg B. More

I received service timely and the staff was very helpful for what may have been needed to be done. for what may have been needed to be done. More

Nolan was very professional and patient during negotiations He was well versed with the process and the automobile I will recommend him to friends and relatives that are in the market for a ca negotiations He was well versed with the process and the automobile I will recommend him to friends and relatives that are in the market for a car More