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Joseph Toyota of Cincinnati

Cincinnati, OH

4.6
1,507 Reviews
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9101 Colerain Ave

Cincinnati, OH

45251

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Showing 1,507 reviews

October 20, 2024

Derek was great to deal with in fact it was raining both times I was out there to test drive a Rav 4. And Derek ran out into the rain twice to get the cars to test drive. Really a good experience. More

by rjsporch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Miller. Sales
Oct 20, 2024 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Derek and our team here at Joseph Toyota of Cincinnati are glad to have you as a customer.

September 20, 2024

I put down a down-payment on a Toyota Corolla Hybrid in July, then waited until September for the car to arrive. When it arrived, Joseph Toyota tried to back out of selling it to me. They said they didn't More

by Ken
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Hitchcock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Miller
Sep 20, 2024 -

Joseph Toyota of Cincinnati responded

Hello Ken, we respectfully disagree with your speculation about the deal. Because we are regulated like banks, we must comply with the Privacy of Consumer Financial Information Rule of the Gramm-Leach-Bliley Act and the Federal Trade Commission’s Privacy Rule, as stated on the print copy of our Privacy Policy form. In other words, we are obligated to disclose to you in writing how we treat your personal information and have written proof that you were thus informed. When you were initially asked to sign this form, you refused, argued with staff, and threatened further action. At that point, you were advised by Finance that we could not sell you the vehicle. After further discussion, you signed the Privacy Policy form and left the dealership. Finance prepared and sent all documents to you to sign electronically. This action facilitated your return the next day to complete the deal in about fifteen minutes. We thank you for your purchase. Kindly direct any questions to our Customer Relations Manager, Sandra Pomeraning, at (513) 385-1800 ext. 8240. Thank you.

Sep 21, 2024 -

Ken responded

Thanks for doubling down on the dishonesty and disrespect. In fact: (1) I never threatened any legal action or any other kind of action; (2) I signed your horrible "data no-privacy" form BEFORE anyone from Finance refused to sell me the vehicle (The guy from Finance would never have given me a chance to sign it if I had not already done so); (3) I left the dealership because it was closing time and you still refused to sell me the vehicle. Also, FWIW, I didn't object to being informed about how you treat my personal information, or about acknowledging in writing that you informed me. I complained about what your form actually disclosed: that you will treat my personal information very shabbily and disrespectfully, by selling my private data to companies who want market goods and services to me. That is a terrible thing to do to your customers. I was right to complain that it's a shady business practice, which it is. The one and only honest thing Joseph Toyota told me is that they don't want my business. Thanks for that.

Sep 24, 2024 -

Joseph Toyota of Cincinnati responded

Hello Ken, we continue to respectfully disagree with your assessment of the deal and Privacy Policy Form. The latter has been approved by the dealership's legal team and its terms thoroughly explained to you. At any time of the deal, you were given the opportunity to decline. We regret we couldn't reach a satisfying conclusion, but please be in touch if there's anything further you'd like to discuss.

September 19, 2024

I love Cheryl Nix. So Profesional and kind. I would always recommend her. She works with what you want and helps you find the right car for you. More

by carolgilday
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Joseph Toyota of Cincinnati responded

Carol, we're delighted to hear that Cheryl provided such professional and kind service at Joseph Toyota of Cincinnati. Thanks for recommending her!

August 28, 2024

I cannot speak highly enough of Larry and Joseph Toyota. Larry was so easygoing, knowledgeable , and straightforward it made the buying process such a comfortable experience for us. More

by Ross
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Joseph Toyota of Cincinnati responded

Ross, we're delighted to hear that Larry made your experience at Joseph Toyota of Cincinnati so comfortable and enjoyable. Thanks for sharing!

August 25, 2024

The sales person had was great. I told him i didn’t want or need a pitch. I knew what i wanted and what to pay. He had everything ready when we arrived. The service department is aw More

by helmed_pop_0p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Ciulla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 12, 2024

This is now my third purchase from Joseph Toyota in the last year and have to honestly say I had an amazing experience buying my new Toyota Tundra. I told sales associate Chris Ward what I wanted and what More

by robertgfilms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Joseph Toyota of Cincinnati responded

Thank you for sharing your experience with us! We're happy to hear it went well with Chris and truly appreciate your feedback.

July 01, 2024

I received service timely and the staff was very helpful for what may have been needed to be done. More

by Ska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2024 -

Joseph Toyota of Cincinnati responded

Thanks for sharing about your experience with Joseph Toyota of Cincinnati. Lauren and our team appreciate your business and hope to see you again soon!

June 30, 2024

Nolan was very professional and patient during negotiations He was well versed with the process and the automobile I will recommend him to friends and relatives that are in the market for a ca More

by Dave
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nolan
Jul 01, 2024 -

Joseph Toyota of Cincinnati responded

Dave, Thanks for your feedback on your recent visit to Joseph Toyota of Cincinnati. It's great to hear that Nolan was able to assist you and that you had such a positive experience.

May 09, 2024

Greet service awesome energy and lovable people in a lovable environment Thanks for the priority service More

by gregorycrockett40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dupree Ratchford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Joseph Toyota of Cincinnati responded

Gregory, we're delighted to know you enjoyed the energy and service at Joseph Toyota of Cincinnati. Thanks for your kind words!

May 09, 2024

Good friendly assistance and advice as I prepared to purchase my car or lease another car. Never felt pressured which I appreciated. More

by Jlhmoss
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hitchcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Alan and our team. We're glad to hear we delivered such a great experience!

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