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Jordan Ford
Mishawaka, IN
290 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 4:30 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 290 reviews
May 01, 2025
Could not diagnose the problem with my vehicle. I got it back and the noise that the truck was making when I took it in is worse now that I have it back I got it back and the noise that the truck was making when I took it in is worse now that I have it back More
by Sean.evans201
Employees Worked With
April 30, 2025
I took my 2019 Ford Edge into Jordan Ford on Jefferson April 2,2025 Explained that the Edge hesitates at slow speeds or taking off from a red light or stop sign…had a friend drive it and they said it a April 2,2025 Explained that the Edge hesitates at slow speeds or taking off from a red light or stop sign…had a friend drive it and they said it acts like it is misfiring. I was given an appointment for Monday April 7, 2025 I brought it to Jordan and they shuttled me to work. I saw Jarrid Miller on April 7 he called me later in the morning stating that they didn’t really have anything concrete on what was wrong with it other than the fact that spark plugs were rusty (low miles 41525) and the cooling system needed flushed. I have an extended warranty thru Zurich so Jarrid said I could have a loaner seeing work was going to be done. The service work on my Edge was scheduled for April 8,2025 Picked it up after I got off work paying $1112.75 charges and my Edge drives horrible worse than when it was brought in. I called and left Jarrid a couple of phone messages about the Edge driving horrible. I stopped at Jordan the next week Jarrid was not in I talked with another gentleman. I also talked with Tanner Grunnell I explained the situation with my Edge running so rugged and rough has no get up and go. I have to put this issue with my Edge on pause my Mom is in critical condition and I will be spending my time with her and can’t deal with vehicle issues at this time. I will be contacting the Service Manager at Jordan Ford next …seeing they work with the mechanics who do the work on my vehicle…I am very frustrated my 2019 Edge drives awful and I bought it brand new. I just don’t understand why my Edge can’t be connected to the scanners they use to find out what’s wrong with a vehicle and get a history reading of how my Edge performs. So frustrating More
by cindycwilliams57
Employees Worked With
Jarrid Miller, Tanner Grunnell
April 30, 2025
Keaton, Paul and Drew were great to work with made the process easy and smooth. Answered all my questions and helped me get the F150 I wanted. Would recommend. They know what they are doing over there process easy and smooth. Answered all my questions and helped me get the F150 I wanted. Would recommend. They know what they are doing over there More
by JTbenj123
Employees Worked With
Keaton, Paul, Drew
April 24, 2025
This was my first experience with Jordan service for an oil change, tire rotation, and inspection for my "new to me" F150. So far, so good. I'll be back in 5000 miles. oil change, tire rotation, and inspection for my "new to me" F150. So far, so good. I'll be back in 5000 miles. More
by sbfd548
April 24, 2025
They fix my car without finding unnecessary items and upselling other repairs The service man was prompt and courteous with his assistance upselling other repairs The service man was prompt and courteous with his assistance More
by mtroup06
Employees Worked With
April 17, 2025
Great service always fast and reliable no complaints whatsoever. 10 out of 10 every time! whatsoever. 10 out of 10 every time! More
by Billyjayfilm
Employees Worked With
April 14, 2025
Tanner and the others in the service dept. too care of me and my Ford F-150 too care of me and my Ford F-150 More
by davidvervynckt
Employees Worked With
April 11, 2025
Jordan Ford has always been professional each visit we've had. Got information about battery maintainer. had. Got information about battery maintainer. More
by tljmarn
Employees Worked With
