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Jones GMC - Service Center

Savannah, TN

4.6
255 Reviews

255 Reviews of Jones GMC - Service Center

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July 24, 2024

A excellent service department with very professional and knowledgeable employees. You receive prompt service also you are provided with a pleasant place to wait and offered refreshments. More

by diane-rickiejohnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Jones GMC responded

Diane, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

July 21, 2024

It is a pretty good place to buy a vehicle. I have bought several from them over the years. I keep retuning. More

by MARTY.POTTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Jones GMC responded

Thank you so much for your kind words, Marty, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

July 20, 2024

Very difficult to get information from service manager. Was tired of being lied to. The service work they did was fine, although slow More

by donnie.thornton64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Jones GMC responded

We're sorry to hear about your experience, Donnie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Starla Shaw Jones GMC Management Team (731) 925-4923

July 19, 2024

I was very pleased with the customer service and care that the service technician gave to the repair on my truck. I saw my sales person as well and he was very cordial and asked how I was liking my new t More

by jamescnanney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Jetton
5.0
This rating includes all reviews, with more weight given to recent reviews.
LeeAnn Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Jones GMC responded

James, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones GMC Management Team

July 18, 2024

We went in for tranmission and camera replaced on warranty. Nicole went above and beyond taking care of us. Very pleased with Jones Motor in Savann , Tn. More

by marymbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Jones GMC responded

Thank you, Mary, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nicole and our team, and we look forward to working with you again. Jones GMC Management Team

July 18, 2024

Pleasant , efficient. Didn’t like the unexplained fees bu let ke the prompt service . Thanks More

by JERBOB
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Jones GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jones GMC Management Team

July 17, 2024

Service department always steps up and does their job very well. Never have to have an appointment. More

by boyd_31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

July 13, 2024

Nicole is amazing to work with and Marvin is great. I love jones service. Thanks More

by tisha.3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Jones GMC responded

Thank you for your business and this review. We're happy to hear Nicole and Marvin were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones GMC Management Team

July 12, 2024

Lack of service or information about my truck. Would not talk to me no callback More

by EROWEN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Jones GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly at (731) 925-4923. Jones GMC Management Team

July 12, 2024

Just need to answer phone call to stay in touch with owner of vehicle .very friendly. More

by Lacemeup2nite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

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