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Jones GMC - Service Center

Savannah, TN

4.6
255 Reviews

255 Reviews of Jones GMC - Service Center

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August 12, 2024

Jones dealership is a class act from sales to service with sincere and respectful in every way More

by clydpritchettt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Jones GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicole and Spencer met your expectations. Thank you for choosing Jones GMC, we look forward to having you as a valued customer for many years to come! Jones GMC Management Team

August 09, 2024

Everyone here was so nice and accommodating. They went above and beyond to get me in and out. I will definitely be back! Great group of people. More

by Halong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Thompson
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Aug 11, 2024 -

Jones GMC responded

Thank you for choosing Jones GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones GMC Management Team

August 08, 2024

Tech assessment of the air conditioner was incorrect didn't need new compressor scam Not good. More

by lionking
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Jones GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. If you'd be willing to give us some more details, please send us a message with your contact information so that I can reach out to you. Starla Shaw Jones GMC Management Team (731) 925-4923

August 07, 2024

Appreciate how the customer service team went above and beyond to help with a vehicle repair issue More

by Jackie.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Jones GMC responded

Thank you so much for your kind words, Jackie, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

August 03, 2024

Very nice workers! Fast service and professional work. On time when dealing with customers. I like everyone we have worked with. Will continue to use them. More

by CAMPING_COUPLE4950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeeAnn Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Christiansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Romeo and Melvin, both salesman.
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Aug 05, 2024 -

Jones GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

July 28, 2024

Nothing is ever covered under warranty , call when it’s done & go anyway sitting in parking lot done . Warranty sucks More

by cathycrotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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Jul 31, 2024 -

Jones GMC responded

I'm sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything I can do to resolve the issue or if it's possible to discuss your visit in more detail, please provide the best way to contact you and I will make sure to follow up, or you can call me at (731) 925-4923 and ask for Starla Shaw. I'd love to get to the bottom of this and turn things around for you. Starla Shaw Jones GMC Management Team (731) 925-4923

July 28, 2024

They were really nice had my truck fixed pretty fast. They talk like we’re interacting in sale me a new truck. More

by Willie .terry2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2024 -

Jones GMC responded

Thank you, Willie, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

July 27, 2024

Found my problem. Spencer was very good, efficient n knowledgeable have never had a problem w jones n hope I dont. More

by wrrdu
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Jones GMC responded

Thank you for the kind words for Spencer and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones GMC Management Team

July 25, 2024

Great service and I love that no appointment was needed to drop off my car and get an oil change. More

by emily_cline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Jones GMC responded

Thanks, Emily, for sharing your thoughts about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

July 25, 2024

Service writer Nicole was polite helpful and extremely professional I would be happy to refer jones motor co More

by wbell2503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Nicole here at Jones GMC. Jones GMC Management Team

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