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Jones GMC - Service Center

Savannah, TN

4.6
267 Reviews

267 Reviews of Jones GMC - Service Center

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March 13, 2025

Very professional and knowledgeable technicians and staff. I'm very pleased with the service and respectful staff More

by marcusleeharris.87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Jones GMC responded

Thank you for taking the time to share your feedback with us, Marcus. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

March 13, 2025

Service writer came out in the lane, was very polite and knowledgeable. Checked my vehicle in. More

by stjackson698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 05, 2025

Took my car in for an oil change and they found a leak that needed to be fixed. So thankful I can trust my Jones Service team to take care of me! Nicole is exceptional at getting everything scheduled and More

by ACOLLINS9052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

March 04, 2025

I have been dealing with jones for many years. They’ve always made me feel like I was the lost important person in the room. More

by TBar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

February 25, 2025

The help that Spencer gave me was very much appreciated. Everyone was very courteous and helpful More

by dunn.marilynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Jones GMC responded

Thank you, Marilynn, for taking the time to share your thoughts on working with Spencer and our team. We're glad to hear we delivered such a great experience! Jones GMC Management Team

February 21, 2025

Service staff was excellent, very accommodating and responsive to all of my request! The support staff were also very helpful and friendly!!!! More

by miltonallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Jones GMC responded

Thank you for your kind words! We're thrilled to hear that our service and support staff provided an excellent, accommodating, and responsive experience. We appreciate your support and look forward to assisting you again in the future!

February 21, 2025

Very fast service and everyone was so polite. I will be back for my next service. More

by Neasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2025 -

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

February 19, 2025

Great service with exceptional personable customer service. They always take the best care of my vehicles More

by Matthew Briney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Jones GMC responded

Matthew, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

February 16, 2025

Good experience people friendly service was ok got in and out in a short time More

by lzfsd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Jones GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jones GMC Management Team

February 13, 2025

HORRIBLE communication. Basically non-existent. The buying experience was worse. I just did not complain. Afraid for retaliation. Still am. More

by Chief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Spencer Westbrooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jones GMC responded

We're truly sorry to hear about your experience and your concerns. Customer satisfaction and clear communication are very important to us, and we regret that we did not meet your expectations. We'd appreciate the opportunity to address your concerns and make things right. Please feel free to reach out to our Customer Service Manager, Bethany, at 731-925-4923. We want to ensure a better experience moving forward.

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