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Jones GMC

Savannah, TN

Overview
Employees
Reviews
Vehicles
4.6
426 Reviews
Drivers from Savannah and Southwest Tennessee come to Jones GMC knowing we provide the full automotive experience. Friendliness. Expertise. Resources. We provide it all at our GMC dealership in Savannah, TN. Thanks to helpful sales, finance, and service teams, your car shopping and vehicle maintenance needs are met to the letter.
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545 Florence Rd

Savannah, TN

38372

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Showing 426 reviews

July 10, 2024

Melvin was great. The dealership was ok. The miscellaneous charges were a bit ridiculous but overall everything worked out More

by WOODY10
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melvin Pipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Jones GMC responded

Thank you for your feedback and for choosing Jones GMC. We always aim for a 5-star experience and we're sorry that we fell short here. If you would be willing to discuss this further, please provide the best way to contact you and we will make sure to follow up, or you can call (731) 925-4923 and ask for Starla Shaw. Jones GMC Management Team

July 10, 2024

This was very pleasant experience without any high pressure sales and financing was a breeze More

by lehampton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tori Sweat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
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Jul 11, 2024 -

Jones GMC responded

Here at Jones GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Jones GMC Management Team

July 08, 2024

Very unprofessional in customer service! His comments pretty much : It's ok to sell cars with problems because it's used !!!! Nope your warranty doesn't cover that!!! Did you buy another wa More

by Sam
Recommend Dealer
No
Employees Worked With
Will Jetton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Cummins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Jones GMC responded

Providing a positive experience is our top priority, so we're disappointed that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us more details, please provide the best way to contact you, and I will follow up. You can also call (731) 925-4923 and ask for Starla Shaw. We're sorry your visit didn't go as planned and would love to touch base with you and address your concerns once we've got the whole story. Starla Shaw Jones GMC Management Team (731) 925-4923

July 08, 2024

My sell was made by Kelan. ..he was awesome and went out of his way to make sure I drove away with a car. He was friendly kind and respectful, I will definitely be buying from t More

by branchtony1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keelan Davison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 09, 2024 -

Jones GMC responded

Tony, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keelan and our team, and we look forward to working with you again. Jones GMC Management Team

Jul 09, 2024 -

branchtony1987 responded

Yes absolutely....he's a great sales rep and I'll definitely be sending more business your way.

July 03, 2024

They did a great job. Everything went smoothly and everyone was very nice and helpful More

by afree.65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name
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Jul 03, 2024 -

Jones GMC responded

Thanks for sharing about your experience with Jones GMC. We appreciate your business and hope to see you again soon! Jones GMC Management Team

July 03, 2024

Came in to get a diagnostic done to turn off the anti thrift on my stereo was met with kindness and professionalism the wait wasn’t long at all really the waiting room was very clean and I appreciated t More

by Escalade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Jones GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones GMC. Jones GMC Management Team

June 29, 2024

First service on vehicle - didn’t top off all fluids which made me question if they did the other things they were supposed to do. More

by Hagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Jones GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Starla Shaw Jones GMC Management Team (731) 925-4923

June 29, 2024

Great customer experience. Staff was great. Work was performed in a timely manner as presented. More

by CRAIG.COPELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2024 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Craig, and we look forward to working with you again. Jones GMC Management Team

June 27, 2024

I have already submitted this review. Visit was good with friendly professional staff. I have been a customer for years. More

by Robjomontgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2024 -

Jones GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones GMC Management Team

June 26, 2024

This time I got exceptional treatment and aired my one grievance to the top brass. All is well!! More

by jerniganrlj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Jetton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Pineda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melvin Pipes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aereal Westbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Christiansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember name of My GMC, OnStar and Bluetooth setup lady but she was beyond exceptional.
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Jun 26, 2024 -

Jones GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones GMC! Jones GMC Management Team

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