Jones GMC

I purchased a 2026 Hyundai Sonata Hybrid with only 3,100 miles on July 18, 2026. Just 9 days later, the car developed mechanical issues. I brought it to their service department on July 28, 2026, and as of miles on July 18, 2026. Just 9 days later, the car developed mechanical issues. I brought it to their service department on July 28, 2026, and as of today, they have had my vehicle for nearly 3 full weeks (20 days). The main issue has been moving goalposts and a total lack of accurate communication regarding the timeline: Initial Estimate: Promised ready in 1 week (around Aug 4) Second Estimate: Extended to 2 weeks (around Aug 11) Latest Update: Spoke with them today and was told it should be done by the end of this week (Aug 21) Taking nearly a month to repair a virtually brand-new car with barely 3,000 miles—while continuously pushing back completion dates—is unacceptable. If you rely on clear communication, accurate service timelines, or reliable customer service, go elsewhere. More

Terrible customer service. No idea how this dealer has a good rating! I wish there was a negative rating. Called to schedule a safety recall service appt. Woman took info a No idea how this dealer has a good rating! I wish there was a negative rating. Called to schedule a safety recall service appt. Woman took info and would call back. No call back. Called again. Spoke with Nicole who took info said she would call back before 5. No call. Called again. Nicole apologized for not calling back, said there are many parts they need to order for the recall. Takes about a week to get all the parts in. 8 days later, still no call. Called back to find out if the parts arrived and schedule service, was passed around to sales, then parts. Now being told by another person that we need to bring the car in before they order the parts so they can inspect the car. 12 days in, after several calls sitting on hold and explaining over and over to find out now that the parts were not even ordered. When questioned as to why the story has changed she hung up on me. Called to let the manager know and he was short and dismissive. Frustrating runaround from the employees and management that don't seem to have any interest in doing their job. Anywhere else, this is a simple process. Sad this is the only Ford option for the area. We will drive and hour farther to another dealership for our service needs. More

Brad was very helpful and got my payment exactly where I needed them. Absolutely will recommend anyone thats looking for new vehicles. Thank you needed them. Absolutely will recommend anyone thats looking for new vehicles. Thank you More

Very pleased with customer service and Service Department. They go above and beyond to make sure you are welcome and comfotable. They listen to what you have to say and make sure vehicle is in pr Department. They go above and beyond to make sure you are welcome and comfotable. They listen to what you have to say and make sure vehicle is in proper condition. Would recommend this facility to others. More

Love the service department at Jones GMC! Nicole is the absolute best! Always so kind and helpful. Thank you! Nicole is the absolute best! Always so kind and helpful. Thank you! More

Always greeted and treated like family. Friendly and professional staff. Clean and comfortable waiting room. Friendly and professional staff. Clean and comfortable waiting room. More

The service was great and the staff was great and friendly also. Waiting area was clean friendly also. Waiting area was clean More

During my visit with Jones GMC they served refreshments to me and my grandchildren and they took care of me in a timely matter and excellent service to me and my grandchildren and they took care of me in a timely matter and excellent service More

Davius was pleasant and very informative to work with, he made sure he met what I was asking, could have got a better salesperson for the job. made sure he met what I was asking, could have got a better salesperson for the job. More