Jones Chrysler Dodge Jeep RAM

I own a 2011 Jeep Grand Cherokee which was originally purchased from Jones Junction. I love the vehicle, never the less it has had significant problems through the first three years of ownership. All the purchased from Jones Junction. I love the vehicle, never the less it has had significant problems through the first three years of ownership. All the service has been done with Jones service and with the same service advisor Gary Millay. Gary is the assistant service manager and he should be the service manager in my opinion. Every time i enter the dealership he is friendly and welcoming. Moreover; Gary is a good guy and all my service work has been completed in a timely manner and with professionalism. Jones junction always provides a rental car and Gary's honesty is refreshing. Most recently I brought the Jeep in for service and reliezed the tires were shot after 19000 miles! Without hesitation Gary was able to ascertain a reasonable deal to replace the tires and went to bat for me with Michelin Tires. Gary is a asset to the Jones Junction and Chrysler family and i would not take my vehicle any where else for service. I highly recommend using Gary and Jones for your service in the future! ...... Adam More

Beware of salesman who's last name rhymes with "slick". I test drove a Dodge and when we came back to the dealership to work out a deal to buy a new car, I was fed lies and pressured into buying "slick". I test drove a Dodge and when we came back to the dealership to work out a deal to buy a new car, I was fed lies and pressured into buying the car immediately or else I wouldn't get the supposed deal. I ended up buying my new car from another dealer who was much more honest and upfront with me. I would not recommend Jones based on my experience. More

Greg Swick was a fantastic salesperson who was very knowledgeable about the Jeep we were interested in. Jones is a terrific dealership known for their customer service. knowledgeable about the Jeep we were interested in. Jones is a terrific dealership known for their customer service. More

I entered the dealership with a car purchase in mind but not quite sure as to what & if a deal could be worked. I was introduced to Carl Granville and my anxiety level dropped...the longer we spoke the less not quite sure as to what & if a deal could be worked. I was introduced to Carl Granville and my anxiety level dropped...the longer we spoke the less my anxiety existed. Long story short he worked some magic & got me into a Dodge Journey! He listened to what I needed & put me in this car! I LOVE IT!!! I will be recommending this dealership & Carl to everyone!! Gary Hale was also an amazing addition to my experience..making sure that i was comfortable & taken care of..Daniel Alban was another awesome financial advisor. He made me comfortable & made sure I understood everything I was signing. All in all 5 star experience! More

There are not enough words to express our thanks in the five weeks we worked with the Jones Family. Our original purchase of a used 2013 Jeep Grand Cherokee Laredo had to be returned due to unforeseen cir five weeks we worked with the Jones Family. Our original purchase of a used 2013 Jeep Grand Cherokee Laredo had to be returned due to unforeseen circumstances, and to "no fault" of the dealership. In turn, they helped us locate a 2014 Jeep Grand Cherokee Limited that met our exact needs and more. At their expense, they worked through the changes and the mountain of paperwork involved. Not once did anyone make us feel as though the task could not be accomplished. Everyone we dealt with through our continuous questions, phone calls, and visits, were all friendly, polite, and helpful. They made us a promise to make things right and that is exactly what they did. The dealership goes beyond our expectations in every way a business should conduct itself, and the employees (and that was everyone we met) were great. We are confident that as we continue our service with Jones, we will continue to find the same. We can not encourage others (you the public) enough when it comes to working with the folks at Jones, whatever your needs. DRC & CLC More

I worked with Jason and I got a brand new ram and I was lucky to get Jason he answered every question I had he eased all my concerns he kept it fun and enjoyable had me laughing the entire time he is the o lucky to get Jason he answered every question I had he eased all my concerns he kept it fun and enjoyable had me laughing the entire time he is the only salesmen I will ever work with and will strongly recommend him to everyone I know and everyone I don't thank you Jason More

I recently purchased a Dodge Durango from Paul Newman and it was the BEST car buying experience I've ever had. He listened and cared about my needs with a vehicle. He was very thorough explaining the Duran it was the BEST car buying experience I've ever had. He listened and cared about my needs with a vehicle. He was very thorough explaining the Durango, it's features, and how to operate it. He was very charming with a great sense of humor which really put me at ease with such a big purchase. When it came to discussing the payment, he really worked with the manager and finance people at Jones to get me to a comfortable payment. The management and finance guys were also superb. On top of that, you really can't beat what Jones offers with it's "Jones for a Lifetime". It is a wonderful service they offer and really put the deal over the top for me. I highly recommend Mr. Newman and Jones Chrysler to anyone looking to buy a vehicle. You won't be disappointed!!! More

Took my truck in for several service related issues. During the time in the shop several problems developed along with damaged LCD display for backup camera. Customer service issues included failure to During the time in the shop several problems developed along with damaged LCD display for backup camera. Customer service issues included failure to rotate all tires 2nd attempt, lost truck at time of pickup, paint still had spots and sap/ Tar on it after Auto Butler treatment and lost radio antenna, no follow through on problem with Rhino bed liner. 9-3-13 Spoke to Mr. Fields re: Issues on the last service appointment. He has told me that he would replace the broken LED display. Explained that I have been trying to have my spare rotated in service and was told I needed to request it to be done. No offer was made to have that done for me since I was there. Same response the last time I complained that the spare was not rotated into service. No offer was made to fix the issue then or today! It took 4 "FOUR" return trips to have my oil change reminder reset on my last oil change. Tried to explain the Rhino liner issues I am having but he looked like he was not interested. It just appears to me that the lack of follow through to correct service issues has become the norm at Jones at least for me, and are really turning me off. More

Buying a car is usually a hassle and can be very difficult, but for once I can say I bought a vehicle and was not disappointed in any way. The Manager Art Robinson and the sales man Paul Newman wer difficult, but for once I can say I bought a vehicle and was not disappointed in any way. The Manager Art Robinson and the sales man Paul Newman were beyond helpful and extremely courteous and genuinely cared about my business. This is how car buying should be, and I give these gentlemen 5 straight across the board, and will definitely refer anyone to them. More

Lets start with....did I mention that I would rather go to the funeral home than go buy a new car!! Well, I have now changed my mind. The Jones Dealership is like the Disney World of car dealerships...eve to the funeral home than go buy a new car!! Well, I have now changed my mind. The Jones Dealership is like the Disney World of car dealerships...everything you want, just where you want it! My sales rep was Chris Gill, a very nice guy that is very good at what he does. Not one time did I feel like I was taken advantage of. It was a great expierence from walking in the door to driving my new Journey off the lot. There is nothing more Chris could have done to make my experience better. You go in dreading the outcome, and my outcome is I feel that I have made a new friend!! THAN YOU CHRIS!! More