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Jones Chrysler Dodge Jeep RAM
Bel Air, MD
311 Reviews
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311 Reviews of Jones Chrysler Dodge Jeep RAM
April 27, 2016
Rude, false information, complicated My husband and I went to Jones jeep, refered by a friend to purchase a 2016 Jeep Rubicon. We went with 2 of our 4 children 3 weeks ago to discuss the My husband and I went to Jones jeep, refered by a friend to purchase a 2016 Jeep Rubicon. We went with 2 of our 4 children 3 weeks ago to discuss the purchase of one. We decided to build our own, we sat there for 3 and a half hours, trying to figure out the financing part of purchasing the Jeep. My husband and I thought we finally came up with what would work for with a payment. Of course as always when you purchase a new car or any car there is always the back and forth with the pricing. We put the deposit on the Jeep and they ordered it. I would call and check up with my sales person, Carl on a weekly basis. He contacted me Monday evening and said your Jeep is here. I had asked him all numbers are still good. He said we will discuss when you guys can come in. I told him we would be Tuesday around 12 noon and that I didn't have a lot of time so please have paperwork ready. We arrive at the dealership and they had nothing ready and can't even find out paperwork. After redoing paperwork we for some reason now have to do the price discussion again... At this point I am very frustrated. The financial man, Dan Alban came in and was going over interest rates and payments. I said to him that selling//purchase price is incorrect. That is not what we had agreed to pay. He said you already ordered the Jeep and put a deposit on it and now you want a different purchase price, he said you can't do that. He proceed to be very rude, disrespectful and very smart mouth. He told my husband and I we need to speak to Carl about the price. I asked him to please get him for me. I did a true car report and they wouldn't honor it, I had spoke to a different Jeep dealership 10 mins away and there price was $2000 less for the exact same Jeep. While we are trying to discuss this with Carl, Dan felt the need to interrupt our conversation and make rude smart mouth comments. Finally after about 15mins of him treating us like this my husband had said to him, do you need to be here for this part? Dan said no threw his hands up on the air and walked out, as he did he was muttering under his breath barely loud enough "don't listen to the guy who does this for a living, it's not like I don't know what I doing". Ok do at this point I turned around in my chair and said excuse me? He said I didn't say anything. We have now been at the dealership for 2 hours at this point, I am ready to walk away and not purchase the over priced Jeep. The manager Art came over to my husband and myself and asked us what was going on and what the situation was. I explained it to him, he was very nice and understanding for our frustration. He agreed to take the $2000 off the price and we decided to purchase it. Art had Kim do our paperwork instead of Dan. So after 3 and a half hours the first time there and another 3 hours the second time we currently own a 2016 Jeep Rubicon! We love it but will NEVER visit this dealership for a purchase again. The service department is and was very helpful and will purchase our products from them. I was going to purchase a 2016 Nissan Rogue SV for myself from Jones Nissan dealership but I have decided to go elsewhere to make that purchase. More
by Jeep/Rogue
Employees Worked With
Dan Alban - Carl - Art - Kim
April 22, 2016
New car purchase @ Jones Junction Jones Junction and all of its employees, especially Chris Gill, could not have been more accommodating. From my first meeting with the sales staff to Jones Junction and all of its employees, especially Chris Gill, could not have been more accommodating. From my first meeting with the sales staff to driving off the lot with a new Jeep GC, Chris was on top of everything to ensure a very pleasant car buying experience. More
by Joe M
Employees Worked With
Chris Gill, Diane Freyman
April 13, 2016
Bad service AGAIN! Here we go again, Invoice # SZC500496 4-6-16 Just over 20K on the truck, need FL and RR brake calipers replaced. Quoted $1000 to do the job. Compla Here we go again, Invoice # SZC500496 4-6-16 Just over 20K on the truck, need FL and RR brake calipers replaced. Quoted $1000 to do the job. Complained that I was being overcharged! This was to also include a flush and fill for brake fluid a $200 additional charge. Now since when you replace a caliper it's normal to bleed the lines, so I was looking at $100 for EACH of the remaining calipers to be flushed. A true rip off! I was told that the prices are fixed in the computer and can't be changed even by a manager. "I cant believe he thought I would believe that" He needed my approval to do the work, I told him that since Jones sold me an extended warranty is it covered? He could not answer the question. "they never checked" Waited for an answer over the weekend and I was told it would be covered on Monday. Because I had a warranty and was not paying for it out of my pocket the quoted price for the repair went from $1000 to $642.14. My cost on the deductible was $100. The bad news was no one has been able to tell me if the entire system was flushed. My service advisor "Warren" was not available and the tech that did the work was gone as well. No one has followed up with an answer to my question. I tried to follow up with Rachael Zimmerman @X3098 and was told that she was no longer with the company. Rachael has been great working with me about my issues with both service departments! Sorry to see her go! Was the brake system serviced the way I wanted? I can't find out! If I can't get answers about the brakes that protect my family, protect yours and stay away from the Subaru service department as well. Since the prices can't be changed in the computer, don't look for the service coupons that advertise a flush and fill for $139.95 not $200. They apparently don't care to give you a fair price! The bottom line is having a warranty provided correct, fair billing and proved that the service advisor did not know his job and/ or was lying to me. And bad service continues! I can't make all this stuff up if I tried. More
by rlong9275
Employees Worked With
Warren Gorden
January 11, 2016
Wouldn't buy from them I had been shopping to purchase two vehicles at one time and doing my research on the internet and phone. I called all of the local dealerships askin I had been shopping to purchase two vehicles at one time and doing my research on the internet and phone. I called all of the local dealerships asking about specific cars. Jones deals in classic bait and switch and trying to get an honest answer was impossible. I will gladly NOT be a Jones for lifetime. More
by Lisa2Patriots
Employees Worked With
Diane
August 30, 2015
Be aware of corrupt salesman Before I went into Jones Junction, I called to find out if my vehicle was worth trading in with a bad transmission. I was told by William Graham, I ca Before I went into Jones Junction, I called to find out if my vehicle was worth trading in with a bad transmission. I was told by William Graham, I can trade it in, and they will pay it off. When I went in, hoping to purchase a car by trading in my 2008 Aspen; I was then told my car was useless to them, since the transmission was done. My credit score was not great since I filed bankruptcy, however I did have a co signer. The salesman did not let me look at the different models out on the lot; instead he chose two cars that I can choose from. He added the second car because I asked to see another car. Since it was late, I decide to come back the following day. I received a call from the salesman the following day, to let me know I was approved by the bank, with the condition that I trade in my daughters 2011 Toyota Camry. I refused to take that deal, and by Wednesday I was told there is nothing they can do for me. I went to Country Chrysler Jeep Dodge in Oxford PA, and the services was the opposite of what I experienced at Jones. I was approved for a loan for the same car I chose at Jones, without a co signer. My SUV is payed off, and I got an extra $2000 for it. Not only was salesman from jones planning to take my SUV without giving me somewhat of what the value is worth; he also wanted to take another vehicle from me, to also try to cheat me out of that one as well. My advise to everyone, is to please be aware of corrupt salesman from Jones Junction. Jones Junction dedintely received a ZERO rating from me and all the other people that I know has had a bad experience with them. It has been the worst experience I've ever had at a dealership. Unsatisfied customer! More
by Cusa0526
Employees Worked With
William Graham
May 11, 2015
Purchased 2015 Town & Country I purchased my 2015 Town & Country from Jones on Friday. From the time I spoke to Gary on Wednesday to the time I closed the deal on Friday afternoon I purchased my 2015 Town & Country from Jones on Friday. From the time I spoke to Gary on Wednesday to the time I closed the deal on Friday afternoon with John Stipsak everything was perfect. I needed a van for my parents who live in Florida and Gary was able to find the color and options my parents wanted in his inventory. I needed to purchase the van for them and have it ready for when they arrived back in Baltimore. I had some concerns because I needed to have the vehicle titled and tagged in Florida, I came in Friday and within in two hours we had the transaction completed. They were excellent. Thanks for making things easy in this purchase. More
by BrianZ
Employees Worked With
Gary Hale, John Stipsak, Kim Kelso
September 16, 2014
Don't buy from here They sold us a brand new Jeep Cherokee. Had the car for two days and the break light came on. Took the car back 14 days later got the car back. During They sold us a brand new Jeep Cherokee. Had the car for two days and the break light came on. Took the car back 14 days later got the car back. During that time they were supposed to install a sun roof and failed to do so. The break are currently not working properly. I don't even think the car is safe to drive. I will have to take the car back again. This is insane for a brand new car. More
by suggst55
Employees Worked With
No idea
May 22, 2014
Jones cares less about us the customer then ever before! Service included Autobutler, oil change, power steering issue and N49 safety recall involving tie rods. The service was done but it took way longer Service included Autobutler, oil change, power steering issue and N49 safety recall involving tie rods. The service was done but it took way longer then promised. They released the truck to me with a diverter valve in the HVAC system that was broken that was not broken when I dropped it off! They needed to charge my warranty for it to be fixed after I was told that it's my responsibility to pay for it. They also needed to order parts for the N49 recall. Went to pick up the truck, they can't find it AGAIN!! this is the third time. I have over an hour and a half just waiting for them to find and deliver my truck. It always gets found AFTER I go looking for it! My service form said parts were ordered on 3-29-14 for the N49 recall. I called the parts department on 5-20 ish to check on them and found they have no record of anything being ordered for the recall. But,, they will order it for me! I said that's ok, if I have an accident due to a failure of the part it's on them! There is only one other dealer that I feel has service that is worse. Jones is running neck and neck with them. It's not just a one time thing with them. The errors continue to show lack of leadership in the service department. My truck gets returned to me without the antenna installed and some times they need to locate it as well. Autobutler at times looks like they just run the truck through the car wash. Dirt and stains are on the roof and the hood where it's hard to see. I have needed to have them take it back for a redo a couple of times. Then they complain about it. My wife goes to Jones Subaru just up the street. We have had ZERO issues with the service dept. for YEARS!!! I still want to post a good review of the Dodge service, they just can't deliver the customer service that we the customers expect! Maybe when my recall parts are installed when they park the truck, they can note on the key which numbered space it's parked in! It's simple, or I'll have them deliver it to me! More
by rlong9275
Employees Worked With
many
January 10, 2014
Hello- I am a long long time buyer of Jones since Hello- I am a long long time buyer of Jones since 1983. Each and every time in am pleased with the home town feeling. Gary and his accomplice in Hello- I am a long long time buyer of Jones since 1983. Each and every time in am pleased with the home town feeling. Gary and his accomplice in crime(lol) Paul ( I'm in Law Enforcement). did a great job on getting me a great price and a truck which fits my needs. This is probably my 25th vehicle. Because of fine people like Gary and Paul , I will always buy Jones. Oh! yes Larry Kroft is like a brother to me - LOVE YOU LARRY.I first stated at Jones when they only had one showroom and even with them taking over half of Harford County(lol) they still are the best in the business. GO JONES. More
by sheriffanne
Employees Worked With
Gary Hale/Paul Neuman
December 29, 2013
Jeep Wrangler: Beware of buying a car from this place, Jeep Wrangler: Beware of buying a car from this place, attempted to pull a bait and switch with me, which is illegal. And of course the vehicle the Jeep Wrangler: Beware of buying a car from this place, attempted to pull a bait and switch with me, which is illegal. And of course the vehicle they attempted to sell me cost a lot more than the one I wanted, which they assured me was still available when on the phone. I have bought a few cars in my life time, so I did may research before going to the dealership. The salesman, can’t remember his name wish I could, but his desk is the very first one you see when you enter the Dodge Showroom front door, became very agitated, borderline aggressive when I did not fall into his sales tactics. This didn’t go over to well with me and I walked out. If you buy a car from this place, be careful and do research before you go, or they will have no problem ripping you off. The simplest thing you could is go to kellybluebook when you find they car you like, it will give price range to look at before you go. I have never bought a car from this place and with the experience I had most likely never will. I ended up buying a Jeep from Adams Jeep of Maryland, which was a pleasant experience. Adams Jeep had no problem negotiating a price that was fair and did try to rip me off. More
by md2876
Employees Worked With
Not sure
