Jones Chrysler Dodge Jeep RAM

One of the main reasons that I continue to go back to Jones for service is their staff and follow-through, not to mention a nice waiting area and comfortable atmosphere. When you arrive, you are greeted Jones for service is their staff and follow-through, not to mention a nice waiting area and comfortable atmosphere. When you arrive, you are greeted with a really nice woman who gets all of your vehicle information (so the technician has all the info as they start) and escorts you to your service counter (they have 3 because it gets really busy). I generally try to work with Jim not only because he was the first technician that I met when I bought my vehicle, but he is extremely experienced, cordial, polite, and above all, professional in his explanations and demeanor. I actually trust what he tells me and can have a conversation with him where I don't feel intimidated about asking more questions (in an obviously un-car-speak manner). The service can take a bit to get done depending on when you take it in, but that honestly, is a problem with the scheduling staff, not the service center! They overbook them during the rush periods of the day. I will say, if you are able to wait, they get it done as fast as they can for you, and they let you know of the process as it's happening. And as long as it's not below freezing, you will always get your vehicle back washed, and they will go over everything they did to it outside so you can physically see the changes. Overall, I would rate the service of the entire department (scheduling included) a 4.5/5, Jim Mann a 5/5, and the other staff that I've worked with a 4.75/5. It's a very good feeling that you don't mind going through! More

I've been a customer of Jones for many years and I always found all of their services and facilities to be exceptionable. Their employees truly care about the customer, their needs, and doing the right thin found all of their services and facilities to be exceptionable. Their employees truly care about the customer, their needs, and doing the right thing. I give them an A+, in today's world that is truly awesome. Thank you! More

I took my truck in for service and the Jones team went to work.Great bunch of people who always go above and beyond to make sure your a Jones customer for life.Plus I like the free car wash and all the other work.Great bunch of people who always go above and beyond to make sure your a Jones customer for life.Plus I like the free car wash and all the other little pearks that go along with the Jones dealership. More

I recently bought my 2010 Dodge Ram 1500 HEMI at Jones. The help I got from Larry Kropff was great, he put me in touch with Brandon Rooney at the Showroom and he worked me a great deal. When there was a mi The help I got from Larry Kropff was great, he put me in touch with Brandon Rooney at the Showroom and he worked me a great deal. When there was a minor mis-hap with a wheel on my truck while they were spraying in my bed-liner, Larry Kropff then had Steve Martin assist me in correcting the issue, and that was done within minutes! Any time I call, stop by, or request help in any way, Larry and his staff at the Chrysler Service Dept go above and beyond to see that I am satisfied when I leave there. Great place to do buisness! More

What a wonderful dealership. Very friendly and very nice. Would not take my car anywhere else. Wonderful accompanied and very under standing. Wonderful service, clean and very professional. I love all the Jo Would not take my car anywhere else. Wonderful accompanied and very under standing. Wonderful service, clean and very professional. I love all the Jones for lifetime that comes with new purchase of a new car. Wonderful service department and I love that when I pick up my car they have already had it washed for me. More

Over 30 years, three generations of my family has shopped at Jones Toyota and we have always been treated fairly. We have used Jones for sales, service and the body shop. The sales team is always very helpf at Jones Toyota and we have always been treated fairly. We have used Jones for sales, service and the body shop. The sales team is always very helpful and friendly. The service does excellent as does the body shop. They always keeps you up to date on the status of your repairs. More

Over all our experience was a great one. They really worked hard to earn our business, they were not pushy, and they listened to our concerns. They knew what they were selling, and they were more then w worked hard to earn our business, they were not pushy, and they listened to our concerns. They knew what they were selling, and they were more then willing to answer any question no matter how big or small they were. It didnt matter if they didnt know the answer, they found someone that did, and made sure we were happy with our truck. This is our 4th vehicle purchase through Jones, and every time they have been willing to work with us, no matter what the situation is. More

Brought my vehicle to Jones for routine service, service writer was very friendly and helpfull, work was completed promptly. They told me my tires where worn past recommended levels so i asked for pricing o writer was very friendly and helpfull, work was completed promptly. They told me my tires where worn past recommended levels so i asked for pricing on a set, the price was very good (I know because i had recently priced tires at a local tire shop) so I had they replace them. Tires were in stock and install same day. I would recommend the service here at Jones to anyone how asks. More

Recently I decided to purchase a new vehicle so I went Jones Junction for pricing and ordering. They explained all of the options on the current year vehicles in stock and also tried to locate a vehicle t Jones Junction for pricing and ordering. They explained all of the options on the current year vehicles in stock and also tried to locate a vehicle that would match my desired options. It was too late in the year to find that particular vehicle. They ordered a new vehicle for me. Weeks into the order I changed my mind on the color and they graciously contacted the plant to change the color. They have been so very accommodating and very pleasant through the whole process that I decided to purchase another vehicle that has a limited production. The car was originally ordered without The optional sunroof. Again they called the plant and changed the order at the last minute prior to production. To me these changes are very much appreciated and that has made me a "Jones for Life" customer. Also the price for the vehicles was even lower than anticipated as I had priced the vehicles at other dealers and the internet so there was no need for negotiating. More

I decided that is was time for me to get a new car. This being my very first new car EVER, I wanted to get a great deal and a great dealership to back it up. I originally went to the dealership to look at a being my very first new car EVER, I wanted to get a great deal and a great dealership to back it up. I originally went to the dealership to look at a truck I saw online. I went to look at it when the dealership was closed. I found the truck and took a look at it on the lot. I liked what I saw so I submitted a request for a test drive and an apprasial for my vehicle I was currently driving. I received a very quick response from Diane about setting up a time to come and check the truck out. The website also sent me a quote for my vehicle. I came into the dealership to take a test drive and I met Calvin. Calvin was very eager to help without being pushy. We took a drive in the truck I was looking at. It seemed nice so we went in to talk about price. After a couple trips to the sales manager, it was found that there was an error with one of the quoted discounts on the website and infact the price online was not the actual price. Slightly discouraged I left the dealership. I started researching New Dodge Rams and Emailing Calvin back and forth. Calvin was able to find a few Ram 1500s nearby in the price range. Doing some searching on my own I found the truck I wanted at another dealership about 20 miles away. I originally started negotiating with that dealership on price. After I had gotten them to their absolute lowest price, I again contacted Calvin. Calvin, along with some of the other sales staff, was able to find all the discounts and rebates I qualified for. Ultimatly I was able to save a few hundred dollars on the price by buying from Jones. What was more important was the fact that I was able to get the Jones for Life package. So, I had Calvin secure the vehicle that was at the other dealership and I bought it from Jones. Not only did I get it cheaper, I also got the Jones for a Lifetime. It also didn't hurt that Jones is much closer to where I live and they also sent a referal check to my friend for letting me know about Jones. I have had the truck for about 2 months now and I have already used the Jones for a Life time. I have got the truck washed for free a few times and I was able to get my girlfriend a professional manicure for free. All in all it was a great buying experience. I recommend Jones for all car purchases, New and Used. More