Johnstons Subaru

Wonderful dealership! Everyone was friendly and courteous. My salesman Derek was excellent. Answered all questions and extraordinary salesman. Was very helpful even when I texted him with questions courteous. My salesman Derek was excellent. Answered all questions and extraordinary salesman. Was very helpful even when I texted him with questions More

ok the service manager was talking about xxxx when i walked in....... i believe he was calling someone xxxxx? xxx is going on there? truly disgusting atmosphere. walked in....... i believe he was calling someone xxxxx? xxx is going on there? truly disgusting atmosphere. More

I trust them wholeheartedly! The service department has been stellar. I trust them wholeheartedly. Their advice has been on point, and I will drive the 40 minutes each way to se The service department has been stellar. I trust them wholeheartedly. Their advice has been on point, and I will drive the 40 minutes each way to service my vehicle there. They are honest, accommodating, and friendly. it is my first Subaru, and if their service is any indication of the rest of the company, I will buy Subaru's forever. More

Above and Beyond Johnston’s Subaru Service Center is wonderful! I recently had some major issues with my Crosstrek and brought it into Johnston’s for repair. There Johnston’s Subaru Service Center is wonderful! I recently had some major issues with my Crosstrek and brought it into Johnston’s for repair. There was a question as to whether or not the repairs would be covered under warranty – and my service advisor (Sophia Amorosi) jumped right in and fought for me. Thanks to her caring and perseverance, the repairs were fully covered! I regularly take my car to Johnston’s and have always been very happy with the quality and cost of service, but Sophia’s extra effort blew me away! I thanked her profusely; she replied “I would want someone to do it for me.” Now that is customer service! Thanks again, Sophia. More

Great experience! Went in looking at the 2020 Crosstrek. Dave Amisson was our sales person. What a great experience to have a salesperson that's not pushy as all! He Went in looking at the 2020 Crosstrek. Dave Amisson was our sales person. What a great experience to have a salesperson that's not pushy as all! He was personable and knowledgeable and a very nice guy. We bought the car and Dave spent all the time we needed to get us acquainted with our new Subarau Crosstrek. It was an absolute pleasure to deal with Dave Amisson from start to finish. More

Garbage Dealership The best this dealership could offer was a four month wait to get an airbag recall fixed. At least 16 people have died because of these faulty airbags The best this dealership could offer was a four month wait to get an airbag recall fixed. At least 16 people have died because of these faulty airbags but Johnston's Subaru is more interested in making service revenue than protecting consumers who drive their vehicles. More

Service will not take your phone call I have 2 recalls for my Subaru legacy sedan. These recalls are mandatory and have to be done. Unfortunately the closest dealer is Johnstons Subaru. I I have 2 recalls for my Subaru legacy sedan. These recalls are mandatory and have to be done. Unfortunately the closest dealer is Johnstons Subaru. I called them to let them know I was running late for an appointment and could not get a service rep on the phone. Their phone skills are horrendous. They place you on hold for long periods of time and do not return to the phone or shoot you to a voice mail and no one calls you back. I now have to find another dealership to handle these recalls. What a worthless waste of my valuable time. Worst customer service ever from any car dealership!!! More

LONELY TEST DRIVE Sent me by myself test driving a Hybrid. Totally confused. I went home discussed. I'll just keep my car for a while longer. Unpleasant car shopping ex Sent me by myself test driving a Hybrid. Totally confused. I went home discussed. I'll just keep my car for a while longer. Unpleasant car shopping experience. More

First Oil Change I recently brought in my 2018 Impreza Sport for its first free oil change. When the car was returned to me I popped the hood and noted both engine coo I recently brought in my 2018 Impreza Sport for its first free oil change. When the car was returned to me I popped the hood and noted both engine coolant and windshield wiper reservoirs were uncapped. Also, I drove the car home,it let cool for two hours and check the coolant level in the reservoir. Much to my displeasure, i noticed the level was BELOW the "Low" mark. More

Not happy My 2018 Subaru Crosstrek, is my third Subaru lease. My two prior leases were with Fedder's, who were absolutely wonderful to do business with! Unfort My 2018 Subaru Crosstrek, is my third Subaru lease. My two prior leases were with Fedder's, who were absolutely wonderful to do business with! Unfortunately, the same experience is not true with Johnstons. I am a single woman who has purchased several vehicles on my own very successfully. I work and have worked in sales for over 30 years. I know how important first impressions are, that includes knowing your product and how to sell yourself first. I am very disappointed in the salesman I had; he was only thinking about his commission, and the potential bonus or bonuses, he would receive if he were to meet his monthly quota. This was very obvious, due to the fact that he was not willing to negotiate very much on the price. At this point I should have taken my business to another dealership, but the manager stepped in and began offering me incentives, not great ones, but better than nothing. I was told the color I wanted, Cool Khaki Grey, was in demand and any dealership that may have it, would not release it to another. I was willing to select another color, but was told they were expecting one the first or second week of December 2017, I was there the second week of November. However, the question came up in my presence between the salesman and the manager, as to whether or not it was already sold, but they sold it to me anyway. Well, December and most of January came and went, I picked up my new Crosstrek in February. I began calling after the second week in December and was told that it would now be in the end of the month. When I had not received a call at the end of the month, I called again and was given another story. All I wanted was for my salesman to keep me informed, because I wanted to sell my existing Subaru. When I called in January to get an update, my calls were not returned. I sent a text to my salesman, which must have been a sigh of relief for him, because it was easier for him to continue lying to me in a text than on the phone, little did I realize, that he would now find this form of communication his venue to respond to my calls; very unprofessional. All I was looking for was the truth! When I was told the vehicle would now be in the middle of January, I was fortunate to sell my existing the first week I posted it. When I finally was able to speak with my salesman on the phone again, I requested a loaner; I was told there would be a fee!! I told him in a calm voice I had been patient and inconvenienced enough and I was not willing to pay for a loaner. He spoke with his manager and I was granted a loaner without a fee. I picked it up on January 20. My new Crosstrek came in the end of the month, and because I was not able to pick it up on the 31st, I was asked if I would mind if they pre-dated my contract and insurance, because it would help their month! I politely refused their request explaining I was not comfortable with that because I wanted to review the contract before signing. I notified my insurance company and told them not to pre-date anything, and they complied with my request, however, Johnstons did not. When I arrived on February 2nd excited to finally have my new Crosstrex, I was told by my salesman that they went ahead and pre-dated the contract anyway, because it helped their month! This dealership is 35 miles from where I live and work, if I had another means of transportation, I would have called someone to pick me up and I would have left. My salesman went over the contract with me, because he said the woman who does their financing, who I had previously dealt with in November, had something she had to do. However, almost immediately after signing she appeared with an aplology for not being available and congratulated me on finally getting my car. I guess she didn't want to get caught up in the dishonesty. This would have been a much better review if my salesman and the manager, had been honest with me from the beginning. If the vehicle needed to be ordered, they should have told me, either I would have made the decision to wait for the color I loved, or I would have selected another color. So, to all who are reading this review......beware of Johnstons Subaru. I have heard my experience with them is not unique, it seems to becoming a pattern with this dealership. More