Johnson Hyundai of Wake Forest

It’s a nice dealership. What is to be expected. Roomy and offers coffee, water and snacks. They are building a brand new facility soon. What is to be expected. Roomy and offers coffee, water and snacks. They are building a brand new facility soon. More

Excellent staff. Work with you to resolve issues. Ask for Service Advisor Will. He's great! Work with you to resolve issues. Ask for Service Advisor Will. He's great! More

Scheduled oil change 2 weeks out so I wouldn’t have to leave car all day. Show up and wait over an hour, car was in same place I left it. I asked how long it would be, the reply was ‘how long do you think leave car all day. Show up and wait over an hour, car was in same place I left it. I asked how long it would be, the reply was ‘how long do you think it should take’. I said I could do it in 20 minutes in my driveway. I was invited to leave and do it myself. I left and will never go back. I have bought 2 new cars at this dealer. Never again. More

Had a reservation for 10:00 to get the oil changed and tires rotated, finished at about 12 noon. Then discovered the tires were not rotated. I was told I should consider replacing the fronts. The tire Con tires rotated, finished at about 12 noon. Then discovered the tires were not rotated. I was told I should consider replacing the fronts. The tire Continental warranty is 65,000 miles, I had about 14,000 milea on them and the wear bars were not showing. They had to go back and rotate them. Finally finished about 12:30. The oil change and tire rotation should never take 2 1/2 hours! What was the purpose of making a reservation? More

The dealership failed to provide the necessary written repair estimate for any repair work exceeding $350 then subsequently performed unauthorized repair work on my vehicle after I had expressly told them repair estimate for any repair work exceeding $350 then subsequently performed unauthorized repair work on my vehicle after I had expressly told them not to touch the vehicle and that I was having it towed to another repair shop. Proceeded to hold my vehicle hostage in direct violation of Article 15B. North Carolina Motor Vehicle Repair Act. More

Nice people. However. We didn’t care for the back and forth of the purchase process. However. We didn’t care for the back and forth of the purchase process. More

Planned a specific trip to Johnson Hyundai because they had the specific model and lease deal I was looking for. Martin was excellent to work with and had everything mostly-set up when we arrived at the de had the specific model and lease deal I was looking for. Martin was excellent to work with and had everything mostly-set up when we arrived at the dealership. This was definitely the best Hyundai dealership experience I have ever had, by far! More

Tony is outstanding. He was very knowledgeable and provided fabulous customer service. A true jem! He was very knowledgeable and provided fabulous customer service. A true jem! More

Seems to be good service. Friendly, prompt. At last service, the 17 point inspection sheet attached to the invoice was not completed (was it done?) and no reminder sticker on Friendly, prompt. At last service, the 17 point inspection sheet attached to the invoice was not completed (was it done?) and no reminder sticker on the windshield (and those are very useful. ) Otherwise, no complaints on service. More