11000 Capital Blvd
Wake Forest, NC 27587
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Worst dealership that I’ve ever worked with. I have a fleet vehicle (Hyundai). Called as there is a recall. I was told by scheduler that they are in network with element fleet. Gave them my fleet card #. I scheduled the recall, oil change and tire rotation. When I arrived they made a copy of my fleet card. The work was done and 2 hours later they told me I needed to pay out of packet for tire rotation and oil change. I asked why and was told they aren’t in network as the fleet vehicles don’t pay well. They wouldn’t return key until I paid out of my pocket. I was ripped off and want to let everyone know so it won’t happen to anyone else.
Was a great experience for me! John the salesman listened to my needs and my time was not wasted playing games.
Everybody at the dealership from our sales rep, Joshua, to the sales manager performed admirably.
My wife and I had a great experience working with Josh. The entire staff was very kind. We felt very comfortable!
The technician answered all our questions courteously and showed us how to use features we were not able to figure out on our own.
Johnson Hyundai of Wake Forest were nice BUT failed to report the VIN of the electric car I bought from them in 2024 to the IRS. This cost me the loss of the $4,000 tax credit on my refund. Friendly people but the lack of follow through was very costly to me. They said they had no idea that they were to do this which is hard to believe they are a real dealership as it is a legal requirement. Their attitude was "tough xxxx for you, not our problem".
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