John Hiester Chrysler Dodge Jeep Ram

I bought my third and greatest challenge here on Saturday from Darrin Virdin. Excellent dealership excellent sales process excellent inventory five stars all the way. from Darrin Virdin. Excellent dealership excellent sales process excellent inventory five stars all the way. More

From initial contact via email, arrival at the dealership, to closing in finance, the entire experience was easy, fair, and straight forward. Patrick McGill exceeded my expectations in making the dealership, to closing in finance, the entire experience was easy, fair, and straight forward. Patrick McGill exceeded my expectations in making the deal, and even though there are many options/ add-ons usually pushed on the finance side, it was a zero pressure situation. In fact, the only option I was looking for in warranties was improved on during closing. I walked with what I wanted and at a fair price that was worked toward with ease. More

Matthew treated me like Family,great experience, definitely recommend service at John Hiester. Also staff was Great. definitely recommend service at John Hiester. Also staff was Great. More

Very professional and helpful not pushy made the buying experience very easy good environment would recommend to others experience very easy good environment would recommend to others More

Awesome service team. Highly recommend to all. Thanks guys. I will continue using your service department. Highly recommend to all. Thanks guys. I will continue using your service department. More

Great car buying experience at this dealership! Darrin was professional and knowledgeable, and so nice to work with - and Scott in financing was excellent as well. Everything was explained thorough Darrin was professional and knowledgeable, and so nice to work with - and Scott in financing was excellent as well. Everything was explained thoroughly and they made getting our new car easy and fun. Thank you! More

The service we received from the Service Department was horrible. It took 3.5 days to have a battery replaced. There was no communication and couldn’t get anyone on the phone. When we picked up the vehicle horrible. It took 3.5 days to have a battery replaced. There was no communication and couldn’t get anyone on the phone. When we picked up the vehicle, we heard one of the service advisors tell another employee that he had dealt with “crazies” all day. No one directed me to my vehicle and I had to wonder around the lot until a salesman offered to help. Also when I paid there were two identical invoices with different amounts, the clerk couldn’t explain why the same service didn’t have the same cost. They have a beautiful new facility but the customer experience was horrible. More

I have been using John Heister for several years. They have always been courteous and prompt. I did have a small issue on this last visit. Shoe marks and grease on the carpet. I returned home and fou They have always been courteous and prompt. I did have a small issue on this last visit. Shoe marks and grease on the carpet. I returned home and found the spots were hard to remove. Used some mineral spirits to clean off of the plastic door panel and rocker panel. Called the dealership and left a voicemail for my customer advocate Matthew. No response from him so far. More