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John Eagle Acura

Houston, TX

2.0
703 Reviews

16015 Katy Freeway

Houston, TX

77094

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703 Reviews of John Eagle Acura

May 05, 2020

Great service and follow through to resolve the issues with my car. Dealership was neat and clean and service team was awesome! John Eagle Acura made me feel safe during my visit. More

by sameetd
Recommend Dealer
Yes
Employees Worked With
Eric Younger
May 06, 2020 -

John Eagle Acura responded

Sameetd, we appreciate your 5-stars and mention of working with Eric! Thanks for your praise. Let us know when we may assist you next. Best wishes!

May 05, 2020

Taking future business elsewhere due to advisor not flexible with coupon for synthetic oil change because of a dollar difference. Not good for repeat business More

by Silk
Recommend Dealer
No
Employees Worked With
Jarret Alviar
May 06, 2020 -

John Eagle Acura responded

Silk, we greatly apologize this was your experience trying to use a coupon. We'd love another chance to serve you and provide an improved experience. We would also love more details of your coupon that was rejected. Please send the coupon and your contact information sent to social1@JohnEagleAcura.com so that we may look into the issues you note. Talk soon. Best wishes.

April 29, 2020

It’s always a pleasure when having service work done at John Eagle Acura (Katy). Always professional and courteous. Employees like Eric Younger and Jesus Montes keep John a Eagle a leader of auto dealershi More

by KVN
Recommend Dealer
Yes
Employees Worked With
Eric Younger, Jesus Montes
Apr 30, 2020 -

John Eagle Acura responded

KVN, thank you for your 5-stars and mention of Jesus and Eric! We greatly appreciate your praise and look forward to serving you additionally! See you next time! Best wishes!

April 28, 2020

I took my 2019 Acura RDX in to John Eagle Acura for 15,000 mile maintenance and just like last time customer service was great a0nd was happy it was finished quickly. The lobby and waiting areas were s More

by Cjsirm
Recommend Dealer
Yes
Employees Worked With
Ken Reese
Apr 29, 2020 -

John Eagle Acura responded

Cjsirm, thank you for sharing 5-star praise regarding your recent RDX service! We greatly appreciate your endorsement and look forward to serving you additionally next time! Thanks again. Best wishes!

April 18, 2020

So thankful for Mr. Younger’s assistance during our visit. I highly recommend this dealership due to their customer service, communication and knowledge. Thank you Mr. Eric Younger and service departme More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Eric Younger, Jesus Montes
Apr 19, 2020 -

John Eagle Acura responded

Jackie, thank you for your kind mention of your experiences with us in service. We greatly appreciate your feedback and mention of Jesus and Eric. See you next time. Thanks again!

April 06, 2020

Eric was really nice. He explained very well on everything and did a really good job on my car. Thank you very much Eric. Keep up the good work! More

by Heather
Recommend Dealer
Yes
Employees Worked With
Eric Younger
Apr 07, 2020 -

John Eagle Acura responded

Thank you for sharing 5-stars with us, Heather! We greatly appreciate your praise and mention of working with Eric in service. See you next time! Thanks again.

April 06, 2020

I was A little disappointed that the problem was don’t identified. Hopefully it doesn’t happen again. Eric did a good job was very professional. More

by Sam Rubio
Recommend Dealer
Yes
Employees Worked With
Eric Younger
Apr 07, 2020 -

John Eagle Acura responded

Sam, thank you for sharing 5-stars with us! We greatly appreciate your feedback regarding working with Eric. See you next time! Thanks again.

April 01, 2020

Jarrett Alvair and the service team do a great job of communicating throughout the service appointment. My car only gets serviced at John Eagle Acura. More

by Fmkrummer1
Recommend Dealer
Yes
Employees Worked With
Jarrett Alvair-5 stars!
Apr 02, 2020 -

John Eagle Acura responded

Fmkrummer1, thank you for sharing your praise and feedback regarding working with Jarrett in service! We greatly appreciate your feedback and look forward to serving you additionally! Let us know when we may assist you next. Thanks again!

March 31, 2020

Great, quick service and very personable. CS goes above and beyond to make you comfortable even during a crisis. A+++. Will definitely be back for service More

by Parkdaniel55
Recommend Dealer
Yes
Employees Worked With
A. Larbi
Apr 01, 2020 -

John Eagle Acura responded

Parkdaniel55, thank you for sharing praise and mention of your experience with us! We're pleased our customer service was above and beyond and we look forward to serving you additionally next time!

March 29, 2020

Art was my mechanic. He was very nice and helpful. He answered all my question about my car. He was very knowledgeable and I feel very comfortable talking to him. More

by J.pham96
Recommend Dealer
Yes
Employees Worked With
Art, Eric Younger, Jesus Montes
Mar 29, 2020 -

John Eagle Acura responded

J.pham96, thank you for your kind note and mention of working with Jesus and Eric in service! We greatly appreciate your kind words. See you next time. Best wishes!

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