John Eagle Acura

They have the worst customer service that I have ever seen. My dad and I were driving in a funeral processional when we ran out of gas. We were able to coast into John Eagle Acura. We went inside to ask seen. My dad and I were driving in a funeral processional when we ran out of gas. We were able to coast into John Eagle Acura. We went inside to ask for some help. WE wanted to purchase enough gas to get to a gas station. They told us that they could not help us. After we waited for my mom to bring us gas, which was after the funeral was over we left. The next day I called to speak with the general manager and ask why they were not willing to help us. He told me that if they helped everyone who asked for it then that would not be smart business. We did not want a handout, we were willing to pay for what we wanted. He then continued to tell me that I was taking my frustation out on him. I was upset because if it had just been another day and I was out running errards and not in the middle of a funeral I could understand, but that was not the case. I will never buy an Acura becuase of this experience and espeically not from John Eagle. In a time of a recession I think customer service should be a top priority. More

they promised freee hand was for the life but the acually have a car wash center in the back which has big rotating brush this thing has scrached up my TSX. the also promised free oil change for life tuns have a car wash center in the back which has big rotating brush this thing has scrached up my TSX. the also promised free oil change for life tuns out that only alternate oil change is free. More

Whole transaction excellent! Bobby is a great salesman, not pushy or pressuring, and extremely knowledgable about the products he's selling. David in sales, Mark and Joshua in finance, Jesus in servic not pushy or pressuring, and extremely knowledgable about the products he's selling. David in sales, Mark and Joshua in finance, Jesus in service, all excellent easy going and a real pleasure to do business with. Would recommend John Eagle Acura to anyone interested in a new Acura. More

Car in for addition of accessories. All work completed to my satisfaction and car ready at the time Jesus said it would be. Car was washed, tires dressed, and interior vacuumed. I am extremely pleased w to my satisfaction and car ready at the time Jesus said it would be. Car was washed, tires dressed, and interior vacuumed. I am extremely pleased with my first service experience. Would highly recomend John Eagle Service to others. More

About a year ago I came looking for freon for my older model TL. I had never been in this dealership, but I had trouble with my older car AC and was closer to this dealership. My mom was awaiting for me model TL. I had never been in this dealership, but I had trouble with my older car AC and was closer to this dealership. My mom was awaiting for me at an appointment in Houston. The weather in the summer was at its peak of hot and humidity and I had trouble with the AC the freon had leaked and it would be a long way back to Pearland. I was about to walk out of the dealership when Jesus Montes asked me what I needed and very kindly offered to have the freon replaced by the service department immediately so I could get back and pick up my mom with the ac working. Further, the technician told me what I needed to have fixed on the spot. From the start the service department exceeded my expectations and Mr. Jesus Montes continues to provide excellent service. I would recommend this dealership to anyone who is looking for a good group of people doing te right thing. I can appreciate this being in sales. I was most impressed because I had follow up from Mr. Montes and I and I got candid car advice. I had a trip scheduled and I needed to make a quick decision on a new car. Mr. Jesus Montes obtained the assistance of the sales manager and I got helped by Bobby Maher and I was able to get an excellent deal. I was so pleased with the way the sales department showed value for my business I got grandpa to come and get a new car at the same time I did. This dealership is the closest to me and we are a family of Acura lovers. A very important deal is service and this dealership has many good people in not only the service department, but also in sales and in sales and service management. We as a family have been very impressed that we were not treated as a one time sale, but instead have had follow up and genuine care of the different departments being service, sales, management. More

Overall the Sales team was great. I did everything through emails. When I was ready I drove up and did the deal. The Sales team greeted me at the door. Showed me the car and did a walk through. Where through emails. When I was ready I drove up and did the deal. The Sales team greeted me at the door. Showed me the car and did a walk through. Where I was extremely disappointed was the finance department. After waiting close to 90 minutes I was asked to come back the next day as it was getting close to evening and their system went down. However sales team put me in a loaner for the night. The next day I arrived and waited another 30 minutes before the finance department saw me. Both time, sales team was sat next to me and waited. I felt bad as their were missing out on new customers. As for the service, I have gone in twice now for their John Eagle Program for free car washes and have been impressed by the quality. Wait is not long depending on when you get there and how many people in front of you. Service has always greeted me at my car door when I pull up. Conclusion: As a previous Acura owner, I am extremely impressed by this dealership's sales and service team on customer satisfaction but very disappointed with finance department and their treatment to perspective customers. As of yet I can't say much about referring bc finance department plays a big part in purchasing a car and if you have to stress about it, it is not worth it. I would rather pay few hundred more and go to another dealership. More

This is my first foreign car and I have to say that I may never go back to driving a domestic car. I never have to bring in my car for service just the usual maintenance like oil changes, etc. I live close s never go back to driving a domestic car. I never have to bring in my car for service just the usual maintenance like oil changes, etc. I live close so I always bring my car in for the free car washes. Every time I deal with Eric he makes me feel like all of my concerns are very important. He is extremely knowledgable and always very professional and courteous. Everyone at this dealership is awesome to work with. I feel like Eric is a friend not just a service advisor. He always remembers me and call me by name. I would recommend him to anyone that owns an Acura. He is the best. More

Excellent service! Hands down the best Acura dealer and service department in Houston. Jesus Montes always gets everything taken care of without me having to worry or stress. Each service trip I have gotte service department in Houston. Jesus Montes always gets everything taken care of without me having to worry or stress. Each service trip I have gotten has been taken care of in a professional and timely matter. I would recommend John Eagle Service to those with and without Acuras. More

My experience with this dealer began through and internet/eail inquiry. After engaging by email, my wife went to the dealer to further investigate and test drive. She was treated well and was given internet/eail inquiry. After engaging by email, my wife went to the dealer to further investigate and test drive. She was treated well and was given a "no-hassel" price. I returned with her later that day and we reached a deal. The JE folks were professional, courteous and prompt. I got a fair deal and am pleased. More

after submitting pricing requests online to several dealers I decided on visiting John Eagle Acura for a test drive. The salesman I worked with was very professional and did a fantastic job of demonstr dealers I decided on visiting John Eagle Acura for a test drive. The salesman I worked with was very professional and did a fantastic job of demonstrating the car for me. I was then provided pricing and everything was exactly as they promised with no funny business. I would recommend this dealer to anyone interested in an Acura. I LOVE MY ACURA! Thank you John Eagle and your professional sales staff! More