John Eagle Acura

Made an appoint, drove over an hour to see the car and as soon as I got there the sales associate Jackson Russell who I made an appointment with was too busy to help me and the car was already sold. I previo soon as I got there the sales associate Jackson Russell who I made an appointment with was too busy to help me and the car was already sold. I previously purchased a car in the past and had a good experience. But this time around it was awful. I will never again buy a car from here and make sure anyone who considers an Acura does not as well. More

They just want to rip you off by selling you “unlimited life time oil change “ plan and selling you all kinds of overpriced services….will not buy any car from this dealership again!!! life time oil change “ plan and selling you all kinds of overpriced services….will not buy any car from this dealership again!!! More

Not transparent nor honest. Just bought a used car for my daughter. I was told the car came as is no warranty. Got to the GAP insurance part of the finance and I was told what m Just bought a used car for my daughter. I was told the car came as is no warranty. Got to the GAP insurance part of the finance and I was told what my monthly payment would be with each option, decided not to get any. Finance guy left his office for several minutes, came back and said they are finishing getting the car ready and good news I was able to get you a small warranty! This was after I signed all actual papers copies. I should have asked to see all the electronic version better before signing electronically. I was under the impression it was just the final touches for the finance side, not the first time Ive had to sign both paper and electronic when purchasing a car. Imagine my surprise when I go to make my first payment on the loan and see my loan amount is $4,000 more than what I originally signed for the car because of the added 3 year warranty I said I did not want. I was not given any copies of the signed paper though, only electronic on a stick drive. I could have purchased a new car for the price I am now having to pay for a used one. Buyer beware!!!! I will never buy another vehicle from this dealer and will spread the word about this. Which is sad because I had a good experience. Not worth the unexpected $4000 though. More

I have purchased my last 5 cars from John Eagle Acura. They are always a pleasure to do business with. They are fair and they don't play games or do the gimmicks. I decided with my most recent purchase to They are always a pleasure to do business with. They are fair and they don't play games or do the gimmicks. I decided with my most recent purchase to try a different dealership, after days of frustration and haggling, I went back to JEA. Jonathan was my salesman, and he was phenomenal. Everyone there is professional and kind, but Jonathan definitely made my experience stress-free and fun. My husband and I laughed through most of the transaction. Jonathan even helped me prank my daughter, who the car was a surprise gift for. I give them a 11/10. We have a very long decades track history with John Eagle for sales and service, and they always exceed our expectations. Oh, they have a guy that comes through sometimes that sells fruit. Best I've ever had. More

The dealer wanted to charge 20% in fees on a used car while paying cash- dishonest and shady while paying cash- dishonest and shady More

Never in my life have i met a group of more dishonest people. From the used car salesman, Vinh, to the finance manager our car buying experience was disgusting. If i could give -5 stars I would. We went people. From the used car salesman, Vinh, to the finance manager our car buying experience was disgusting. If i could give -5 stars I would. We went in knowing what car we were going to purchase, test drove and in beginning the finance process they added 5k to the 18k car in lojack and maintenence fees, neither of which we asked for or were made aware of. We also told them we had out of house financing and they just needed to enter the information in our lender and they agreed only to run our credit twice in the next ten minutes without us there or approving the inquiries. When we confronted them they lied about it so I contacted my lender and they said to beware, john eagle was shopping our loan to different lenders so they could make money on the backside of the loan. And that they had, in fact, run it two additional times for no reason except to secure financing that would benefit them. These guys should be in jail, not selling cars or messing with peoples credit. Buyer beware! More

Found a used car online went were very interested in. Went to the dealership, located the car and decided we did in fact like it. A sales person came put to greet us. We showed him the car and we went i Went to the dealership, located the car and decided we did in fact like it. A sales person came put to greet us. We showed him the car and we went in dealership to sign in and wait to drive. It took 45 minutes to get the started, the sales person said the battery was dead, but assured us all was good with the vehicle. We drove the car and decided to purchase. Went inside to start the process, about 20 minutes later sales person came back with an offer $5000.00 over on line price plus tax, title and license. My husband said no we aren't interested, basically sales person left and came back twice before we agreed on a price. My husband told him we were already pre-approved through capital one and had verification code to give them for a loan. Sales person said okay great. He leaves and doesn't come back after almost 45 minutes. My phone alerted me for an email which then alerted me that my credit score just changed!! The stupid finance department ran a hard credit report before evening speaking with and getting my pre approval code!! My husband was irrate and became very angry. He insisted on speaking with a manager. 3 men came out and lied, giving some ridiculous excuse for running a credit check when it was not necessary!!! We sat and waited for another hour. Finally another person from the finance department came out to get us. When I asked why they ran my credit report I got some song and dance excuse as to the necessity. I became very angry and frustrated and l am not proud of the way I acted but was angrily inappropriate because I was being lied to again. This finance guy went and got the manager. The manager then comes and starts the same line of lies. So I lost it with him and told gim he screwed up my credit for NOTHING!!! He got angry and said...we are done. Not going any further with loan. I said great you screwed up my credit and now you are done because your finance department is CRAP!!! He then told me I could dispute it with the credit bureau. I have purchased 3 brand new vehicles and 3 used vehicles and financed them ALL. I have NEVER in my life delt with such complete incompetence and igonorance when purchasing a vehicle. THIS IS ABSOLUTELY THE WORST DEALERSHIP AND FINANCE DEPARTMENT I HAVE EVER SEEN. If you are looking for an Acura or a used vehicle BEWARE BEGORE USING THIS DEALERSHIP. More

Wish I had seen the reviews before buying a car here. I expected more from Acura but this isn't the first John Eagle Dealer I had issues with especially when it comes to the finance department. I cancele I expected more from Acura but this isn't the first John Eagle Dealer I had issues with especially when it comes to the finance department. I canceled GAP insurance and never received my refund. Every time I call they give a reason just to stall or get me off the phone. I'm still paying interest on GAP insurance I don't have. More

I went this weekend to purchase a vehicle from this location. Waited 4 hours to then get to talk to the financial department. They didn’t communicate warranties properly. They put so many warranties th location. Waited 4 hours to then get to talk to the financial department. They didn’t communicate warranties properly. They put so many warranties that I wasn’t aware of and the total came up to be almost as much as what I owed just in warranties. Now they are saying they can’t cancel the warranties that I did not approved but since I sign paperwork they can’t do anything about it just because I was tired and wanted to go home with my new car and trusted them blindly. They will take advantage of you specially if you’re a first time buyer. Do not recommend. More

****DISHONEST PRACTICES******************** First problem False advertising of a Pre-Cert. 2022 Acura MDX for $41800 and when I called, they told me that it was really $44,800 because the advertised problem False advertising of a Pre-Cert. 2022 Acura MDX for $41800 and when I called, they told me that it was really $44,800 because the advertised price did not include pre-certification price and other packages. I called them out on this practice and how this is misleading. We then negotiated a price for $44,500 and that I would be calling Monday to send over the payment details and insurance information. I called today, Monday and they said that the car sold but we had another car for you. This was very Shady also known as a bait and switch tactic. More