Joe Cooper Ford - Yukon

I haven't fogot about these idiots they ruined my credit they didn't pay off my trade in left out 225 I had payed my finance company 2weeks prior they said don't worry bout end of month payment which I sh they didn't pay off my trade in left out 225 I had payed my finance company 2weeks prior they said don't worry bout end of month payment which I shouldn't had to pay in first place I ignored da statement s comin in from Exeter fin.big mistake on my part but Yukon ford screwed me royally I still got my proof ,then they sold my trade in right away, suppose to hold trade in for 30days ,Screw you Yukon ford More

I purchased two vehicles over last few years at the dealership… I had to replace the passenger mirror and part told me I needed an additional $20 part …. That I did not need … when I went to take it ba dealership… I had to replace the passenger mirror and part told me I needed an additional $20 part …. That I did not need … when I went to take it back … I apparently opened the plastic bag package wrong way and they would not take the return. This post is not about $20 as I have spent way more than that with this dealership. It is about customer service…. If they will not do what’s right over $20 what will they do when there is a real issue. I will not be giving them anymore of my business. More

Service Department Well Joe Cooper Service Shop did it again!, I was experiencing an issue with my XLT Explore which I purchased there 2yrs ago after making an appointment online I enter the department an again!, I was experiencing an issue with my XLT Explore which I purchased there 2yrs ago after making an appointment online I enter the department and I was received with nothing but professionalism and prompt attention even though there were super busy then I was redirect to Mr. Darcy for me to explain why I was there. Four days after including the weekend I received nothing but open communication and interest attitude to get me thru this dates while my car was in the shop waiting on a mechanical part to arrive. Darcy communicated with me via text since day one (he texted me an hour after I dropped off my car to the shop). My wife and I are a professional busy couples that our time is gold like every hard working Law Abiding Citizen in this community therefore I have not time to write good nor bad experiences online (reviews), but this treatment in which is the typical treatment we've always received the few times we have visited Joe Cooper Yukon Service Department. Thank y'all you - you guys rock!! More

Billy Patee was so awesome to work with. By far the best salesman we have ever met, helped us every step of the way! By far the best salesman we have ever met, helped us every step of the way! More

Dusty (Salesman) was fantastic to work with from the moment I made my first inquiry on the phone to driving off in our new 2022 King Ranch. He even helped me unload my belongings from my trade in to our moment I made my first inquiry on the phone to driving off in our new 2022 King Ranch. He even helped me unload my belongings from my trade in to our new truck. Clay the (Sales Manager) was professional and took the time to make the transaction possible from trade negotiation to final numbers on our new King Ranch. Cutter (Finance Manager) was an absolute pleasure to deal with. She covered every question and made it fun to work with from Contract Signatures to the Extended Service Maintenance Agreement. 5 Stars for your TEAM in Yukon, Ok. Joe Cooper. BRAVO !!!!! Steven Johnson Mustang, Ok More

We brought our key fob in to be fixed. We have been here since 10 this morning. They can’t even start the car now cause they wiped out both keys. They still don’t know when they will have We have been here since 10 this morning. They can’t even start the car now cause they wiped out both keys. They still don’t know when they will have the fob fixed and car is unable to be started now. Never use this place. Horrible More

One of the most incompetent service departments I have ever dealt with! Take your business anywhere but here! I have a $60,000 Explorer blowing blue smoke and exhaust falling off for about 9 months now an ever dealt with! Take your business anywhere but here! I have a $60,000 Explorer blowing blue smoke and exhaust falling off for about 9 months now and Don the service manager at Joe Cooper says all is normal! More

I live in Ft Worth Texas and drove 5 hours to purchase a $34,000 2016 Toyota Tundra Crew Max Limited. When I got there I looked over the truck once and then they took it to get it ready. After going into $34,000 2016 Toyota Tundra Crew Max Limited. When I got there I looked over the truck once and then they took it to get it ready. After going into the finance department, we got in the truck and drove back to Ft Worth Texas. The next weekend when I was off work I took it to Discount tire to get road hazard insurance on the tires. Discount Tire said the back two tires were at 11 and the front drivers side was at 9. But the passenger front was at borderline 3-4. Discount Tire said that tire needs to be replaced and would NOT pass Texas state inspection. The cost of the tire is $247 plus install labor. I also discovered that the jack and tire tool kit that was supposed to be under the seat was not there. I heard something rattling under the hood. When I looked under the hood the clamp that hold the battery in place was not even there. I contacted the dealership and asked for the owner or General Manager but was sent to the salesman who said get an estimate from our closest Toyota dealership. Got the estimate and sent it to the salesperson. Sales Manager said he was not going to pay for the jack or the tire. They said it was traded in without the jack and jack tools. Which tells me they knew it didn't have a jack or jack tools yet CHOOSE to send us 5 hours back home without a jack or the tools to change the tire if we had a flat. WOW I HAVE NEVER HEARD OF SUCH. NEVER BUY FROM THESE PEOPLE!!! THIS SHOOULD LET YOU KNOW THAT IT IS ALL ABOUT THE MONEY WITH THEM, NOT CUSTOMER SAFTEY!!! The total for the missing items and wore out tire is $846.23 I paid $34,000 for this truck and now have to pay another $846.23 to get it the way it should have been when sold. I will be filling complaints with the state of Oklahoma, BBB and the finance company who financed the vehicle so all can see how these people operate. More

We drove 150 miles to purchase this vehicle, never told that the audio/ video did not work. The windshield was cracked and a 1/2 inch divot in it. When pressed for an answer, “that’s why we discounted it that the audio/ video did not work. The windshield was cracked and a 1/2 inch divot in it. When pressed for an answer, “that’s why we discounted it last week” More