Joe Cooper Dodge of Yukon

Bait and switch didnt honor on line price. Said $785 processing fee was required by law. Did not install expected running boards. Did not provide copy of "we owe you" document. When agreed Said $785 processing fee was required by law. Did not install expected running boards. Did not provide copy of "we owe you" document. When agreed to cheaper running boards with customer service rep they then installed even cheaper ones. Salesman said they can use my bank but Finance charged 3% higher rate and said thats all they could do even with my high credit rating also stated that processing fee is by law. Latter customer service director called and took note of what happened but then said nothing they can do about it due to me giving them a bad Stellantis review. More

Liars, went to buy a vehicle and asked bottom line, said 69 On web it stated 65.1 , I told the finance guy that the sales guy said he could get it down to 65 and he said I’m his boss and he lied, but then 69 On web it stated 65.1 , I told the finance guy that the sales guy said he could get it down to 65 and he said I’m his boss and he lied, but then again on web it said 65.1, I could not believe the (so called ) boss called is team a liar in front of customers who in return was the finance guy that was the liar, who in return lost a sale ( lord knows they needed it no customers there) The salesman that was helping us was Vincent Hird who was one of the best salesman I have ever had and I’m sorry that you young man has to be disrespected by your so called boss!!! I would never EVER treat my team like that!! I will never do business at this place Ever Sabrina willingham! More

WORTHLESS! Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expec Crooks! Just want your money. They did not deal with me in ANY way that would be considered honest, respectful, reliable or helpful. Do not expect them to do any better for you. Run, run like the wind. They are not honest in their dealings and their word is not important to them, obviously. I took my car in and spent $100 and went twice up there for the same problem-which I still have. Waste of my time and my money. If you think they treat you like "family" , whoa, I'm scared. LOL don't think I wanna meet your family, or they really bamboozled you! ORRR that's a post from someone at JC.. It won't take NO on my recommendation of this service center. So I HAD to say Yes to post, BUT the answer is a resounding NOOOOOOO!!!!!! More

My son and I came to look at a dodge truck on April 30th, we test drove it and noticed a bad ticking noise, we thought it was the exhaust manifold leaking and they agreed. They told us they would have it fix we test drove it and noticed a bad ticking noise, we thought it was the exhaust manifold leaking and they agreed. They told us they would have it fixed by the next day and we could drive back up to get it, (we came up from Lawton). We agreed on a price and bought it that day, and came back to pick it up the next day, and on our way back home, I had noticed that a temporary dealer tag was not put on the truck, so we had to turn around and drive back up to get one. When we finally got home, I opened up the jack compartment, and I noticed that it along with the hardware was missing. I then called our salesman George, and told him about the missing jack, he spoke to someone (I'm not sure if it was a supervisor or not), they told him to find one for us, George then told me he would order one and we could come and get it, I expressed my frustrations with having to drive all the way back to Yukon from Lawton, and he told me that he understood and that he would fill the truck with gas as well as detail it because it wasn't when we bought it, which I was fine with. It is now May 26th, and I've contacted the dealership at least twice a week, since May 1st and haven't heard anything from them. This last week I finally tried to call and reach the general manager Joesph Snelling ( I found his name from another review of Joe Cooper) and I was told by a man named Oscar that Snelling was in a meeting, after explaining to him what had happened, I left a message asking for Snelling to contact me but I have yet to receive a call back, Oscar reassured me that everything would be handled. In addition, in the weeks since I purchased the truck, my son brought it to my attention that the door key was missing from the fob, we were guaranteed by George that everything would be taken care of, and that hasn't been the case in the slightest. I've never had such a negative experience with a dealership like this before. I believe that a person's word, especially with circumstances like this, is very important, and should mean something. I guess Joe Cooper doesn't feel the same More

Certified Pre-owned means nothing with this dealership. Finally agreed to do some warranty service, but car has been in the shop going on 3 weeks now & not calling us back for status. Finally agreed to do some warranty service, but car has been in the shop going on 3 weeks now & not calling us back for status. More

Love the people that work here , always treated like family, will definitely use joe cooper for all automotive needs! family, will definitely use joe cooper for all automotive needs! More

What a difference from before they moved. Called to see if they could calibrate the speedometer for bigger tires. The place where I just bought my Ram 2500 said it couldn't be done. They did Called to see if they could calibrate the speedometer for bigger tires. The place where I just bought my Ram 2500 said it couldn't be done. They did it and was appreciative even though I didn't buy the truck there. I DO NOT go back to dealerships because of a salesman. I go back because of how the serviceis More

The Cooper Certified really doesn't mean much. Told them that the vehicle was pulling to the right at purchase and wanted that fixed. Very concerned with safety with my kids. They did a front Told them that the vehicle was pulling to the right at purchase and wanted that fixed. Very concerned with safety with my kids. They did a front end alignment. 2 weeks latee it's still pulling to the right and then rear brakes were grinding. Took it back, they said the brake pads were at a 3. (Though the said the vehicle had a full inspection) They would not repair, but if I waited until the extra purchased warranty kicked in I could just pay the $100 deductible. Waited and wated over a month. Called several times, no warranty showing under the Vin. Finslly drove to dealership and requested in person to investigat what is going on. Asked about the brakes getting worse, what if it goes into the rotars. Low and behold finally they verified the warranty took. The vehicle in for the brake pads and now they say it's in the rotats and they need replaced at my cost. Not to mention its still pulling to the right as well and now they say I need 4 new tires, but 30 days ago the tires were all in good shape. They said right front was really worn, but still looked like it had good tread. I asked if they could be rotated. They said no, I needed 4 new tires. I had a local service station check my tires and they showed me that the right front was worn and starting to seperate and had a bubble on it. But the others were fine as a matter of fact they said the left front looked like a fairly new tire. Needless to say, do Not trust the service department. Now I wonder if the rotars really needed replaced, at this point. Never again!! More