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Joe Cooper Dodge of Yukon
Yukon, OK
144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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144 Reviews of Joe Cooper Dodge of Yukon
April 17, 2025
Dealt with dealer in Shawnee Ok they aare the worst ( managers) they LIE , Steal, and are rude they stoled from me $1000 dolalars becasue of their Bad practices Dont go there if you go every word that c managers) they LIE , Steal, and are rude they stoled from me $1000 dolalars becasue of their Bad practices Dont go there if you go every word that comes out of their mouth (Recorded ) other they will LIE More
by EMILIO
Employees Worked With
All Managers Owner needs to FIRE all
April 12, 2025
Two vehicles two loans no permission LEFTIN MY DRIVEWAY IM BLIND BIG FRAUD OVER $120,000 one hundred twenty thousand dollars I’m a 100% permanent and total service connected combat Vetran.! Hospitaliz IM BLIND BIG FRAUD OVER $120,000 one hundred twenty thousand dollars I’m a 100% permanent and total service connected combat Vetran.! Hospitalized at time of salle. Loan signed by computer! I m legally blind I don’t drive I do not have license to drive! Husband passed earlier in the Year! My son has autism. They took his phone and number . I said no . They left him over 24 messages and they “salesmen “ told my son if he did not get me in there and give them a check they would be Fired! I have all texts and audio and vide all kept… They took advantage of me and my son! I told them I would NOT BE BUYING ANY CAR UNTIL I COULD HAVE MY COUSIN GO OVER ANY CONRACT. And he could read them aloud for me I am still legally blind!. Yep the worst experience with a car dealer ever! They need a whole lot of ethics training! They said that they sold me the two cars and two different loans on31 January 2025. This is how long this crummy car place has been dragging this out I was in the I CU and ER for Advanced Heart Failure! I informed. The loan companies that were used. Do not trust the sales department! More
by Rebecca's
Employees Worked With
Sales and finance! Kindness Counts no matter what even if you have been taken advantage of by a couple bad sales people
March 04, 2025
Make sure you check your paper in financing. They lied to me about the price and put an extra $10,000 on the vehicle. They admitted the salesperson was trash and has been fired but still didn’ They lied to me about the price and put an extra $10,000 on the vehicle. They admitted the salesperson was trash and has been fired but still didn’t want to do anything to make it right! Don’t trust ANY COOPER Dealership. They dragged me along for two months acting as though they cared. More
by James
Employees Worked With
They fired the sales person.
January 28, 2025
Do not buy a car from Joe Cooper! I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabil I bought a 2019 Cadillac XT5 on October 21. It was "certified" and had low mileage. Starting day 2, it began showing error warnings to service Stabilitrak. By December 4, it completely froze up and all the warning lights came on while I was driving my daughter to school. I took it in for service December 5 and did not get it back until TODAY January 27! They had to send it somewhere else to replace the thermostat and after that it just sat there for another month! I spoke with Red, Dustin, Joe Snelling, Brendan in customer service, and many more on my two month path to getting my vehicle back and had the hardest time getting anyone to help or call me back. Come to find out, it was ready and the salesman who had my keys had either quit or was fired. Insanity! The only person in my two-month ordeal who actually helped was Jessica. Thanks to her, I finally have my car back. They are the most unprofessional and non-communicative car dealership I've ever dealt with - very in your face and overly communicative when they want your business, but once you've bought something, you mean nothing. More
by JD2412
Employees Worked With
Red, Dustin, Joe Snelling, Brendan, Jessica
January 28, 2025
Bought a "certified used car" at the end of June 2024 had it less than 2 weeks before I started having issues. I bought the "extended" warranty, but it literally has so many exclusions that I haven't been a it less than 2 weeks before I started having issues. I bought the "extended" warranty, but it literally has so many exclusions that I haven't been able to use it at all. I was told that since I bought a Chevrolet I would need to take it to a Chevrolet dealer for repairs, its been in the shop for more than 6 weeks of the 6 months that I have had it. The absolute worst experience I have ever had! More
by jenknight0403
Employees Worked With
Unknown
January 14, 2025
I found the best prices online at Joe Cooper Dodge of Yukon during my search for a vehicle. I seriously considered using Carvana. I want to acknowledge Ty, who went above and beyond to encourage me in ma Yukon during my search for a vehicle. I seriously considered using Carvana. I want to acknowledge Ty, who went above and beyond to encourage me in making the drive from Lawton to Yukon. His manager, Joe, checked in on me and asked about his employee during and post purchase. He was very thoughtful. The email after purchase is a nice touch. I really dislike the haggling that often happens at dealerships, so I made sure to know the vehicle I wanted and the MSRP ahead of time. I also got pre-approved for financing. When I arrived, Brooklyn assisted me while Ty was with another customer, and she was fantastic. Ultimately, I purchased a 2025 Ram 1500. However, there were parts of my experience that could have been improved. For instance, I was offered $800 for my trade-in by Carvana but ended up with a negative equity situation at the dealership. Despite sharing Carvana's offer with the pricing associate and requesting a straightforward out the door price matching the online listing without negotiation, the offer on my trade was unexpected. I received a number on the new truck about $2,000 above the online price, though it was still below MSRP. Additionally, the wait time to get into finance was about an hour, compounded by the fact that it was a busy Friday night. Trevor in finance informed me that my pre-approval with my bank was not accepted because the new loan amount exceeded $42,000. After declining all the extra products offered, I felt like we entered a waiting game that stretched until almost 8:30 PM. I had to argue to avoid an expensive gap payment when I knew my bank offered it for only $500. After signing the documents, I requested copies right away but was told I would receive them via email on Monday since the banks were closed. I was eager to head back home to Lawton, but when I got in my brand new truck, I noticed there were no floor mats. I didn’t negotiate for or include all the usual add-ons, such as custom rubber all-weather floor mats, a trifold hard cover, a bed insert, window tint, or running boards. My trade-in had these accessories. The following week I expressed my concerns to Joe by replying to his congratulatory email regarding my new truck. He was responsive and offered me some all-weather floor mats, along with an assurance that I would receive dealer pricing on the other items. As of now, it has been over a week, and I still haven't received my signed documents and my trade-in is currently listed for $20,000, which is about $6,000 more than what I was offered. Overall, I did end up getting a good deal, and I appreciate the effort made regarding the floor mats. I believe if they want to achieve a 5-star rating from me, they have a clear understanding of what it will take to enhance my experience further. More
by Lee
Employees Worked With
Ty, Brooklyn, Trevor, and Joe
October 05, 2024
Liars. Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots o Four wasted trips. Told I would revive a check for the MULTIPLE wasted trips. Bought a Renagade paperwork said VW Passat. Two weeks later have lots of dashboard lights come on. Was told to bring it up. I did nothing was done. My paperwork hasn’t went through. Why could they look that up with me three but not in the phone BEFORE I drive 40 min for NOTHING? Joe Smelling is a liar and uncaring person. He only worries about money. On Google I got a generic response like people are getting here. Do NOT use the dealership. Ever. I’m told to calm down and my attitude is not needed but keep getting told LIES, wasted trips to do NOTHING to my car. I’m begging you go elsewhere. I am reviewing them EVERYWHERE I can. Terrible place! More
by mcmullin.michelle82
Employees Worked With
George. Cameron. Joe Snelling and more but that’s it.
September 26, 2024
Shopped for a BMW used SUV for several months. I happened to be on a work trip that was to take me to Fort Bliss, TX. I was delayed and ended up staying in OKC with my son. While there I continued I happened to be on a work trip that was to take me to Fort Bliss, TX. I was delayed and ended up staying in OKC with my son. While there I continued my online shopping and the perfect SUV came up. The CarGurus search led me to Joe Cooper BMW. I called there but was told the vehicle I had called about was at the Dodge store in Yukon and I was given the address. I immediately drove there and saw the car. I was greeted my Warren. He was awesome through the entire process. I test drove the vehicle and came back to the dealership and had Warren to write the deal with the price listed on the internet. For the first time ever, I did not haggle. I purchased but needed to go to the bank in Elgin, OK to pick up a check/sight draft but was told I could not drive the car I was purchasing because of their policy. I didn’t raise a stink , but got into my car and drove to the bank in Elgin. When I went back to the dealership I presented the draft to the finance department and went in and signed all the other paperwork. I was informed there was a 90 day/3000 mile warranty on the SUV which I thought was great. I had the vehicle shipped at my expense on a truck. When I received it, there were no issues with the shipment as I checked it all the way around. I drove it from Newport News, VA to NYC and noticed noise in the rear end. I almost immediately let Warren know. He asked me what kind of noise and I told him about a clunking sound. He got me in touch with his manager. He verified the warranty and ssked if I could get it back to them. I explained I was 1400 hundred miles away and didn’t have another $1000 to ship it to them but there was a BMW store, Casey BMW, here in Newport News. I took it there and was told the transfer case was bad. I reported that back to the manager and was told after a few days I was good to take it there for repairs. I did so and now have an $8300 bill that no one has reached back to me on. SMH. The car is still at the repair shop awaiting for payment. I was in the car business before, right after I retired from the Army and prior to going into the Army. Issues with this transaction; 1. Oil needed to be changed immediately. I’m used to this being taken care of as part of the run through service before selling. 2. Battery went dead in a very short time. I reached back and was told I would be reimbursed. I sent a copy of the invoice and was told a check would be mailed to me. Hadn’t happen yet. That was over $700, Radio silence. 3. I was assured I was clear to have repairs done under their warranty. I have email traffic and texts with the approval to proceed. I kept Jackie Cooper Dodge informed when the parts were ordered, when they were received and the costs and when repairs were done and the cost. I sent a copy of the invoice and no response. As a retired Army senior grade professional, I would never imagine treating someone like this or for someone to treat me like this. I have had to use a friend’s car to get back and forth to work and have to pay them as it is only fair, but will the dealership honor their guarantee and the promises made to me? I will keep you posted. Pay attention to all the details in the next episode. More
by Udogbusa
Employees Worked With
Warren Barry, great salesman
