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Jim Norton Chevrolet

Broken Arrow, OK

Overview
Employees
Reviews
Vehicles
4.7
716 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs. We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful. Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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3131 N Aspen Ave

Broken Arrow, OK

74012

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Showing 716 reviews

May 04, 2024

We had a quick and easy vehicle purchase. Jeans was great and very helpful. Would definitely recommend. More

by kskolby
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to review Jim Norton Chevrolet. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

May 04, 2024

We are extremely happy with our 2022 Bronco. Jeana was fantastic to work with and the dealer experience was great. More

by Kevin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Jim Norton Chevrolet responded

Congratulations on your new vehicle, Kevin. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jeana was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again! Sincerely, Courtney, Jim Norton Auto Group

May 01, 2024

I have an issue with the truck they can't seem to replicate. Not sure what to do. More

by brsr1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Chrysler
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Jim Norton Chevrolet responded

We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

April 28, 2024

Blake was amazing, personable, and knowledgeable. We'll definitely be back for our next vehicle! More

by Smansisidor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Masso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Chevrolet responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It's great to know Blake and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you! Sincerely, Courtney, Jim Norton Auto Group

April 28, 2024

Great service. Fast and easy and informative. Robert was very helpful and was great to work with! More

by Chase.harris8326
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Guel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Chevrolet responded

Thank you so much for taking the time to write such great feedback, Chase. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Robert was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs! Sincerely, Courtney, Jim Norton Auto Group

April 27, 2024

Great place to get a vehicle - they are able to find what you need and want. More

by Kenderickwesley
Recommend Dealer
Yes
Employees Worked With
Caleb Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

April 27, 2024

Caleb wesley is great and helped a lot with everything highly recommended for everyone around More

by Cwesley13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
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Apr 29, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Chevrolet satisfied. We are very appreciative of your 5-star review and recommendation. We look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group

April 27, 2024

Blake Masso was amazing from start to finish! We knew what we wanted and he worked hard to get it for us! Would 10/10 recommend using him every time! We will definitely be repeat customers! More

by hadleytony64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Guel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Freisen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Masso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Chevrolet responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Courtney, Jim Norton Auto Group

April 27, 2024

Clayton was the most patient and non-pushy salesman we’ve encountered! He was kind and supportive of our decision making process. I’d highly recommend him! More

by asrisner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Clayton was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

April 27, 2024

They worked with me a ton even with some setbacks they were able to get it done, I appreciate these guys so much it was a great experience will only be buying from them! More

by Matthew Hollis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Masso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Jim Norton Chevrolet responded

Thank you for your wonderful feedback, Matthew. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Take care! Sincerely, Courtney, Jim Norton Auto Group

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