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Michael Graves
Michael Graves at Jim Norton Chevrolet

Michael Graves

Service Advisor

Jim Norton Chevrolet

3131 N Aspen Ave
Broken Arrow, OK 74012

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4.8
12 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

4.8

12 Reviews

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12 Reviews of Michael Graves

July 10, 2026

Dealership Rating
Employee Rating

I was pretty worried. Michael insured service was completed before my trip deadline. Well done and thanks. More

by rocdoctom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Chrysler

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May 23, 2026

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Employee Rating

Always pleasant and helpful. But more importantly, competent and knowledgeable and honest. They are not in it for the money, they are service oriented. More

by randy2681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 26, 2026

Jim Norton Chevrolet responded

We’re delighted to hear this! Thank you for your review of our team. We appreciate your confidence in us and we hope to see you again at Jim Norton Chevrolet! Safe travels!

February 05, 2026

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Employee Rating

Always pleased with services performed on my vehicle. From estimates to repairs everything is handled in a professional manner. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2026

Jim Norton Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you are always pleased with the services at Jim Norton Chevrolet. Our team strives to provide professional and efficient service, and it’s great to know that we've met your expectations. We look forward to assisting you again in the future! Sincerely, Courtney, Jim Norton Auto Group

February 06, 2025

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Employee Rating

Professional and knowledgeable! ! Excellent customer service! Scheduled my appointment, took my keys, and had the shuttle waiting for me. More

by krc2410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lawrence , Michael McCollum

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Feb 07, 2025

Jim Norton Chevrolet responded

Thank you for your fantastic review! We're thrilled to hear that you experienced excellent customer service at Jim Norton Chevrolet. It's great to know that our team was able to assist you smoothly with your appointment and shuttle. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group

August 28, 2024

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Employee Rating

Terrible brake job. If caliper needed replaced should been done when original work done replacing pads & rotors. Car has less than 48,000 miles. More

by bevosmith7
Workmanship
Service Communication
Recommend Dealer
No
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Aug 29, 2024

Jim Norton Chevrolet responded

Thank you for writing. We take our award-winning reputation & your feedback seriously and would like to discuss the details with you as soon as possible.Unfortunately, we cannot identify you by your username and kindly request that you reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com so we can discuss this with you directly. Sincerely, Courtney, Jim Norton Auto Group

February 03, 2024

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Employee Rating

Michael always helps me with my Vehicles. I have two Chevy's that he take very good care of if it preventive maintenance or new tires! He gets it done! More

by radducci21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2024

Jim Norton Chevrolet responded

Thank you for taking the time to write about your experience with us! At Jim Norton Chevrolet, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Michael was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

January 19, 2024

Dealership Rating
Employee Rating

I highly recommend Michael Graves when visiting Jim Norton Chevrolet. He always goes above and beyond to help with any issue I’ve had. More

by cdgrav66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2024

Jim Norton Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Courtney, Jim Norton Auto Group

October 27, 2023

Dealership Rating
Employee Rating

He has no clue about customer service period. And he never apologized to my wife I would not hire this guy specially for customer service More

by Kennethconner33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 27, 2023

Jim Norton Chevrolet responded

Thank you for sharing your concerns, we have shared these comments with our management team for review. In the meanwhile, please feel free to reach out to Ben Johnson, Sales Manager,bjohnson@jimnortonchevy.com, (918) 615-2996. Sincerely, Courtney, Jim Norton Auto Group

May 09, 2023

Dealership Rating

Friendly and helpful, got me in for oil change and tire rotation, noticed a "popping" noise in my cars rear, verified my warranty and got me scheduled to resolve. More

by Jamesjasonwoods
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 10, 2023

Jim Norton Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

February 24, 2023

Dealership Rating
Employee Rating

Great Dealership never had a problem been using them since 2006 I never go anywhere else. More

by jlee4585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Galliart, Russell Pearson

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Feb 27, 2023

Jim Norton Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

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