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Jim Norton Chevrolet

Broken Arrow, OK

4.8
701 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs. We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful. Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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3131 N Aspen Ave

Broken Arrow, OK

74012

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Showing 701 reviews

May 31, 2024

Today I went to Jim Norton very discouraged. I had already been to 5 other car lots just looking for something that fit my needs, in the price range I wanted. I was so discouraged I was about to More

by alclark1199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Jim Norton Chevrolet responded

Thank you, Jeana, for sharing your positive experience at Jim Norton Chevrolet. We are thrilled to hear that you found the perfect car that met your needs and budget. Our team, including Jeana and Bill, prides itself on providing excellent customer service, and we are delighted that you felt well taken care of throughout your visit. We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Jim Norton Chevrolet! Sincerely, Courtney, Jim Norton Auto Group

May 31, 2024

I met my wife at Jim Norton because she said she found the car she wanted, finally. Jeana Adam's was very helpful and explained all of the features on the Suburban and had our trade in valued then sent us More

by willclark2778
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Jim Norton Chevrolet responded

Thank you for sharing your positive experience with us, Will! We are thrilled to hear that Jeana and Bill provided exceptional service during your visit to Jim Norton Chevrolet. It's fantastic to know that your wife found her dream car, and we're delighted to have been a part of that special moment. We appreciate your kind words and are grateful for your business. Please don't hesitate to reach out if you need anything in the future. Safe travels in your new Suburban! Sincerely, Courtney, Jim Norton Auto Group

May 31, 2024

Michael McCollum went way out of his way to help me once again on another issue with my truck. He has always went above and beyond to help me and my truck leave better than before. I highly recommend using More

by Garrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McCollum
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024

Bought a car from out of state and the whole experience was seamless. They took great care of me and would highly recommend. More

by Chris stute
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Jim Norton Chevrolet responded

Thank you for the positive feedback, Chris! We're thrilled to hear that you had a seamless experience purchasing a car from out of state with Jim Norton Chevrolet. We truly appreciate your recommendation and hope to see you again in the future. Safe travels! Sincerely, Courtney, Jim Norton Auto Group

May 25, 2024

recently purchased a car for my daughter. Jeanna Adams was extremely helpful and made the buying process stress free. She ensured the process went as smooth as possible, and was great with fo More

by Stacey.Chadwell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Jim Norton Chevrolet responded

Thank you, Stacey, for taking the time to share your positive experience purchasing a car for your daughter at Jim Norton Chevrolet. We're thrilled to hear that Jeanna provided excellent service and made the process stress-free. We truly appreciate your feedback and hope your daughter enjoys her new car! Feel free to reach out if you need anything in the future. Sincerely, Courtney, Jim Norton Auto Group

May 25, 2024

Except for the fact that you no longer fill up the tank of gas that was my biggest complaint everything was fine. More

by abbott.dennisb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Kik
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Jim Norton Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Joe Gibson, at (918) 615-2996, jgibson@jimnortonchevy.com. Sincerely, Courtney, Jim Norton Auto Group

May 28, 2024 -

abbott.dennisb responded

Actually for as many times as I've heard bad about sales being not responsive to employees I think Scott and Jenna have done a great job and when I had a small problem with it Scott and Jenna and Dave Abernathy got right on it and it was fixed really quick.

May 24, 2024

Jesus and Jeana helped me out get a used Impala and I am in love with it already for a fair price as well. Much appreciated. More

by Jonathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2024 -

Jim Norton Chevrolet responded

Thank you, Jonathan, for choosing Jim Norton Chevrolet for your recent purchase of your Chevrolet Impala! We're glad to hear that Jesus and Jeana provided you with excellent service, and we are thrilled that you are already in love with your new car. If you have any questions or need further assistance, please don't hesitate to reach out. Take care! Sincerely, Courtney, Jim Norton Auto Group

May 18, 2024

These guys were awesome! We are return customers and they have never let us down! Everything was as promised! Absolutely recommend them and Keegan Helton our salesman was the More

by maryeverly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo Guel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegon Helton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Chevrolet responded

Thank you so much for your kind words, Mary! We are thrilled to hear that you had a great experience with us at Jim Norton Chevrolet. We are glad to have you as a return customer, and we appreciate your recommendation. Keegan is indeed an asset to our team, and we will make sure to pass along your kind words to him. Congratulations on your new vehicle and we look forward to serving you again in the future! Sincerely, Courtney, Jim Norton Auto Group

May 17, 2024

Jim Norton Chevrolet is a great place to purchase a vehicle. I have purchased 2 vehicles from them. Jeana Adams was a pleasure to work with. She was very knowledgeable about the truck I purchased. Jean More

by David P.
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jim Norton Chevrolet responded

Thank you, David, for choosing Jim Norton Chevrolet for your vehicle purchases! We're thrilled to hear about your positive experience working with Jeana and the rest of our sales team. We're so glad we could make the car-buying process a smooth process for you. We appreciate your recommendation and look forward to assisting you again in the future. Take care! Sincerely, Courtney, Jim Norton Auto Group

May 13, 2024

They had the exact car I wanted and offered it at a very competitive price. More

by JBD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeana Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Owens
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Jim Norton Chevrolet responded

Thank you for choosing Jim Norton Chevrolet for your car purchase. Congratulations on your new ride! We're thrilled to hear that we had the exact car you were looking for at a competitive price. We appreciate your business and hope to assist you again in the future. Drive safely! Sincerely, Courtney, Jim Norton Auto Group

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