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Jim Norton Chevrolet
Broken Arrow, OK
741 Reviews
The Norton family has been handling Oklahoma's automotive needs for over 80 years and has earned the trust of its customers. We pride ourselves on providing the best customer service possible. We believe the car buying process should be fun, informative and easy. In addition, we want to help you keep your car in the best condition possible by letting our factory trained technicians handle all of your vehicle maintenance needs. Jim Norton Chevrolet believes in supporting our local community and supporting local businesses. We are here for you and all your automotive needs.
We take great care and pride in assembling nothing short of a top-notch team. Not only is each member of our team extremely knowledgeable about what they do, but they're also compassionate and helpful.
Our very diverse staff ensures there is always someone to answer your questions and someone you can relate to. There is also a good chance that you'll actually know the person you're working with - making what could be a potentially stressful situation that much easier.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 741 reviews
July 08, 2021
Quick and easy. Cora made me feel comfortable and walked me through everything before I made my decision. Bill in finance was nice and friendly me through everything before I made my decision. Bill in finance was nice and friendly More
by Jamieeby20
Employees Worked With
Bill Doyle, Cora Lupin
July 07, 2021
I’ve purchased over 15 vehicles in the last 10 years and this was hands down, the worst experience I’ve ever had. We were lied to multiple times about the vehicle being ready, the paperwork being ready, etc this was hands down, the worst experience I’ve ever had. We were lied to multiple times about the vehicle being ready, the paperwork being ready, etc. Now, 32 days after the deal was done, my trade-in has still not been paid off, I don’t have the title for my new vehicle I purchased, so I can’t get the tag for it either. I’ve called 7-8 times over the last 2-3 weeks checking in on this paperwork/payoff and have not had one person call me back regarding the issue. More
by Jonsexton522
March 31, 2021
I am glad some had a good experience. For me, it was a complete and total letdown on a potential sale. "I'll call you in about ten minutes" has turned into over four hours with me leaving messages. They complete and total letdown on a potential sale. "I'll call you in about ten minutes" has turned into over four hours with me leaving messages. They clearly do/did not care about me and my needs. They need to take customer service lessons from their service department. For used cars, they are definitely not on the level of other dealerships. The day after the fiasco, my wife had her car serviced there. I did not but from them. They tried to use intimidation tactics with my wife to get me to buy the car. There is something seriously wrong with that dealership's sales tactics. I will admit that the sales manager did reach out in apology. I considered it and sent an offer on the vehicle. However, that offer was ignored by the sales staff and the car was sold out from underneath me. To be honest, that was ok as I do not think that I can trust them. The GM did respond later after I submitted a ridiculous offer on a car in order to get his attention. The response seemed canned and insincere. More
by bentcruiser
January 28, 2021
A bad experience turned into A GREAT EXPERIENCE! I purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with purchased a 2017 Kia Forte that had problems from the start. It was covered under factory warranty but the Kia dealer could not fix the problem with the radiator fan. I want to stress that I thoroughly enjoyed dealing with everyone at the dealership. My salesman Scott was very friendly and accommodating. Mike Mosley in Finance is a pleasure to deal with as well and assured me the old loan would be paid off with the purchase and new loan. Amber in used car sales was also very helpful. All in all this dealership took a bad situation and made it a great experience. They took possession of the old Kia and had the General Manager reach out to me. David George then began to call multiple dealerships in order to find me another vehicle. I was not easy on any of them and they withstood the pressure in order to make the situation a great customer service experience. I ended up finding a car that was slightly more money but a solid buy. I put over 700.00 in the old car they took back and they gave that money back to me on the new car. I am overjoyed at the experience that I had. Bad things happen from time to time in this world. It is inevitable, but they lengths they went through to correct the experience and make it right with the customer will have me coming back again to purchase another car. I am very pleased to have worked with the staff at Jim Norton Chevrolet. Eric More
by patriot0828
August 15, 2020
when I dropped the truck off I told them that it had already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to inter already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to intermittently not start. I told him the alignment was off when I picked it up from the upfitter. I get a call about the truck then telling me the ECM is being replaced and I have to wait and it took a week to get the ECM replaced and I asked what about the starter cable 4 more times over the telephone. I told him I'd seen the cable loose with my own eyes. After the final time asking he said the mechanic checked it and it was tight. I leave the dealership turn the truck off the first time and it doesn't start after the ECM was being replaced because apparently the ECM had nothing to do with the problem and they couldn't even take simple instruction about the starter cable being loose already confirmed. when he called me about the ECM he didn't even know that the alignment was off or that there was a complaint about it pulling tothe left. The level of incompetence is absolutely inexcusable, they cost me a week without my truck and replace the ECM probably for no reason. More
by pettryplumbing
Employees Worked With
Other Employees :
Kyle Flores, Wayne Stanley
May 04, 2020
Caring Sales Associate, Inept Finance Manager We found a good vehicle here, and our salesperson, Jesus Velasco, was very helpful and kind. Jesus focused on finding a vehicle that would suit We found a good vehicle here, and our salesperson, Jesus Velasco, was very helpful and kind. Jesus focused on finding a vehicle that would suit our needs. Unfortunately, the Finance Manager, Bill Doyle, was not helpful at all, and he acted as if he didn't know how to complete the transaction. He blamed others for the mistakes on our documents and got flustered when we insisted he should get the dollar amount correct and our names spelled correctly. We were pre-approved from our financial institution, yet we had to do a lot of legwork on our own to complete the deal. He made it much more stressful than it needed to be. Other employees were either cranky or uninterested in helping us, but Jesus was very professional. More
by Cheering for Jesus Velasco
April 19, 2020
Cashier in service has no customer service!! Very rude!!! Cashier was not helpful and very rude. Everyone else was nice and helpful. Might want too train in customer service. Cashier was not helpful and very rude. Everyone else was nice and helpful. Might want too train in customer service. More
by Pursecoach
Employees Worked With
service cashier
April 12, 2020
Great Experience Kenny B Wichita Ks Found the truck I was looking for online 2016 Chevy 2500HD. Mark Hughes contacted me and from that point on was a very informative and non pressured e Found the truck I was looking for online 2016 Chevy 2500HD. Mark Hughes contacted me and from that point on was a very informative and non pressured experience. Mark answered all my questions and went out of his way to accommodate what I was looking for. Spent the total of 3 hrs at the dealership. From test drive to finish. Highly recommend Mark as a salesman and the dealership. More
by Kenny B
Employees Worked With
Mark Hughes
February 12, 2020
Easy to work with and listened to what I was wanting before making it happen. Answered every question thoroughly and from what I can tell honestly. Even offered to postone my purchase detail until weath before making it happen. Answered every question thoroughly and from what I can tell honestly. Even offered to postone my purchase detail until weather was better so I didn't just immediately ruin it. Jeff worked hard to make the deal doable and Will was smooth and seamless in the proccessing of the finance paperwork. More
by Adam Karnes
February 09, 2020
Great Experience, I went to view a used vehicle. Jason, ably assisted by Josh did a great job. I had to have some touch up done to the paint and I was treated well and I went to view a used vehicle. Jason, ably assisted by Josh did a great job. I had to have some touch up done to the paint and I was treated well and the service was outstanding. One of the best car buying experiences I’ve ever had. More
by Jack C
