Jim Falk Motors of Maui

Very friendly, worked hard to get my neice a deal. Car delivered clean and gassed, Loads to inventory used and new to choose from. Car delivered clean and gassed, Loads to inventory used and new to choose from. More

Ryan makes all the difference when taking my car in for service. The compassion and empathy he shows for my aging car allows me to keep it on the road a little longer, greatly appreciated. Mahalo Ryan! 🤙 service. The compassion and empathy he shows for my aging car allows me to keep it on the road a little longer, greatly appreciated. Mahalo Ryan! 🤙 More

Natalie was very helpful. Booking appointment was easy through the car and I really appreciate the shuttle service Booking appointment was easy through the car and I really appreciate the shuttle service More

After installing recall and replacing the starter (2015 Traverse), the car was returned to me with the engine light on. I informed staff, they reset it and told me NOx sensor, no problem to drive car, I d Traverse), the car was returned to me with the engine light on. I informed staff, they reset it and told me NOx sensor, no problem to drive car, I drove one block engine light on again and acceleration of engine was not controllable. I returned it immediately, had to take a bus home. Next day I called at 830am, 930am, 1030am, 1130am speaking to Rose each time, and lastly at 12 noon, asking what was problem and status of repair. At noon Rose (new person not listed below) promised to check and call me right back. It's now 3pm on a Friday holiday weekend and no call from them all day. Only my calls. Looks like I will have no car until Tuesday next week at the earliest. I asked to speak with Service manager but they told me the manager is taking the day off. More

Great sales experience. Mayson was great. Andrew in finance was quick and efficient Dealership was clean and well inventoried Mayson was great. Andrew in finance was quick and efficient Dealership was clean and well inventoried More

Nice staff and comfortable waiting room. Very fast service, I will be back and would recommend. Very fast service, I will be back and would recommend. More

In and out in a timely way. Friendly staff. My only complaint would be the parking. Friendly staff. My only complaint would be the parking. More

Worse customer service possible. Service manager is unprofessional, deceitful, doesn’t remember deals promised to customer’s after service department forgets to order part and delays Service manager is unprofessional, deceitful, doesn’t remember deals promised to customer’s after service department forgets to order part and delays repair 3 months. Never experienced such poor service at any other dealership More

Check in staff seemed overwhelmed with too many cars. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. However they were polite and very helpful. The shuttle car used was so dirty and old. Could use a cleaner vehicle for transporting customers. More

Good people my salesperson Tehani was very helpful . She took care of my truck I bought She took care of my truck I bought More