Jim Falk Motors of Maui

Ryan is very professional, great customer service skills. Knows how to treat the customer very well. Knows how to treat the customer very well. More

I have been dealing with this dealership for Over 15 y and I have no complaints whatsoever. and I have no complaints whatsoever. More

Ryan did a great job making sure my car was serviced and done as promised as well as my needs and concerns regarding service for my car explaining everything that was done thoroughly and accurately he also done as promised as well as my needs and concerns regarding service for my car explaining everything that was done thoroughly and accurately he also helped to be sure if I needed anything that the team was there to assist and just a phone csll or visit More

Excellent customer service! Always willing to assist with anything. Friendly customer service all the time. Always willing to assist with anything. Friendly customer service all the time. More

Love Rick in the service department! I was in and out in about an hour. I was in and out in about an hour. More

Very bad customer service. My experience was unpleasant. Lady in the front didn’t explain anything and we kept having to go back. My experience was unpleasant. Lady in the front didn’t explain anything and we kept having to go back. More

Well organized and very systematic. They take immediate action to my appointment request with clarity and courtesy. The waiting room is cozy with delightful amenities of either hot tea They take immediate action to my appointment request with clarity and courtesy. The waiting room is cozy with delightful amenities of either hot tea or coffee and short snacks. Awesome! More

Our experience with this dealership and our salesman Lance was a professional and very pleasant one. Lance was friendly, personable and attentive throughout our buying process. H Lance was a professional and very pleasant one. Lance was friendly, personable and attentive throughout our buying process. H More

We took in our vehicle for an oil change, tire rotation and safety inspection. We had an appointment for 10:30 am. The car wasn't finished until 2:30. FOUR HOURS. The charge was over $400. Ridiculous! and safety inspection. We had an appointment for 10:30 am. The car wasn't finished until 2:30. FOUR HOURS. The charge was over $400. Ridiculous! Avoid this place for service if at all possible!!!!! More

I was way over charged for an assessment for a repair that I told them existed. Rear hatchback door shocks. After 2 hours I was contacted and informed the door shocks needed to be replaced to keep the do that I told them existed. Rear hatchback door shocks. After 2 hours I was contacted and informed the door shocks needed to be replaced to keep the door open. (Knew that and wanted to know how much to replace the old door shocks) They informed me it would cost over $500.00 to repair both small door shocks. The worst part is I was charged $90.00 for the evaluation. (I knew what the problem was and didn’t need to be charged for that. I will NOT be returning to Nissan for repairs. More