Jim Falk Motors of Maui

I booked my appoinment for normal maintenance at 8:30 am. At 11:00 I asked whats going on, and the agent said I just got your paperwork and they recommend a engine filter and cabin filter change. I asked i At 11:00 I asked whats going on, and the agent said I just got your paperwork and they recommend a engine filter and cabin filter change. I asked if it could be done right away because I needed to be at work. She said yes, 20 minutes Again I went to ask where my car was and was told I just received the paperwork. 3.5 hours sitting and waiting for my car. Do not book me at a time that you cannot accomodate me. That is bad customer service and no respect of time for your customers. When someone books an appointment, especially first thing in the am, you should have the personnel to do the job, or maybe the problem is with the clerk who sat on my paper work until I approached twice. I dont have time to sit and wait. Truthfully, I hesitated in buying at Jim Falk because of their customer service. There are other dealerships who do a much better job and dont leave you so frustrated every time I have to walk in those doors. More

Ryan was great very accurate and on time. Thank you so much for taking care of my vehicle. Thank you so much for taking care of my vehicle. More

I had an 1130 appt that I was told would last 2 hrs. At 1:30 I inquired how much longer it would be, and was told no one had looked at it yet. You cost me close to $1000 in lost wages for taking the aft At 1:30 I inquired how much longer it would be, and was told no one had looked at it yet. You cost me close to $1000 in lost wages for taking the afternoon off work; for a $200 diagnostic that you never completed. I was given no apology, and no offer to reschedule. Seriously, I don’t know how you’re even still in business. More

Good communication via email messages promoting service specials, Courteous service desk personnel, clean customer lounge, specials, Courteous service desk personnel, clean customer lounge, More

Took twice as long as I was told and in the end the recall was unnecessary on my vehicle. What a wasted day. The only bright spot was Kayla, she was exceptional. Friendly, apologetic about the delay an recall was unnecessary on my vehicle. What a wasted day. The only bright spot was Kayla, she was exceptional. Friendly, apologetic about the delay and really went the extra mile to help me get out of there as quickly as possible. She deserves a bonus and a raise. More

Cant express how happy i am with my purchase. Thank you to Maysen who was our saleman and jason the sales manager and the HUGE thank you to Amy who did our financing you all did such a good job. Thank you to Maysen who was our saleman and jason the sales manager and the HUGE thank you to Amy who did our financing you all did such a good job. DEFINITELY RECOMMEND JIM FALK! More

The car-buying process at Jim Falk was a breeze. The staff was knowledgeable, friendly, and efficient. From sales to paperwork, the team made sure everything went smoothly. Highly satisfied with my The staff was knowledgeable, friendly, and efficient. From sales to paperwork, the team made sure everything went smoothly. Highly satisfied with my experience!! More

Courteous; professional; knowledgeable; community minded; trustworthy. Will recommend to friends and family. In the past, I have never enjoyed the car buying experience. The staff at this dealership made trustworthy. Will recommend to friends and family. In the past, I have never enjoyed the car buying experience. The staff at this dealership made it better. More

Ryan is the greatest. Makes sure everything is done right. If you have any questions, he will get you the answers. Love working with him. Makes sure everything is done right. If you have any questions, he will get you the answers. Love working with him. More

Ryan was a great employee and represented the company well. Wait time was a little more than I would have liked but other than that all was good. well. Wait time was a little more than I would have liked but other than that all was good. More