Jim Ellis Kia of Kennesaw - Service Center

'24 Carnival has issue w/ blowing heat. They either in car but issue wasn't fixed. Had to call 3-4 times over a few days to get someone on phone They either in car but issue wasn't fixed. Had to call 3-4 times over a few days to get someone on phone More

Kris had me in and out of the dealership within an hour for an oil change. He took great care of me. for an oil change. He took great care of me. More

I was greeted by friendly staff who listened to my reasons for being there and did not try to upsell me on a service I didn't want. The waiting room was clean, and the coffee was good. The service rep reasons for being there and did not try to upsell me on a service I didn't want. The waiting room was clean, and the coffee was good. The service representative told me how long it would take, and that was correct. More

The young man that assisted me was amazing. He definitely gave top tier customer service. I'll be back because of him. He definitely gave top tier customer service. I'll be back because of him. More

My car was ready in a relatively short time span. Chris the customer service person was helpful.It seems better to have appointment during the week instead of the weekend Chris the customer service person was helpful.It seems better to have appointment during the week instead of the weekend More

Took my car in for a service recall and for a couple of issues. I was told everything was fixed. The two issues still persist so they don’t appear to have done anything to fix it. Makes me doubt whether th issues. I was told everything was fixed. The two issues still persist so they don’t appear to have done anything to fix it. Makes me doubt whether they addressed the recall or not. More

The agent I worked with was courteous and helpful. The use of Lyft to get home and return to the dealership was very convenient. The videos I received from the technician were a surprise, but also app The use of Lyft to get home and return to the dealership was very convenient. The videos I received from the technician were a surprise, but also appreciated. More

I took my car in over the weekend to have a bunch of work done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. done on it. Phil got me checked in quickly and my car was done in the exact amount of time that he told me it would be. More

The dealership service was very efficient and very professional. I’ve only had good experience here at this dealership. professional. I’ve only had good experience here at this dealership. More

I have been twice and have had a good experience both times. Always good customer service. times. Always good customer service. More