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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,029 Reviews
Call Service Center (404) 445-2636

4,029 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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December 03, 2024

Good response to issues and fixing items needed during last visit at the service center. More

by ES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Dec 12, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Es! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 03, 2024

Everyone was very helpful and I even recommend Jim Ellis to my neighbor. She has a Kia and was looking for trustworthy dealership. More

by MARCENESEARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Crabb
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Dec 12, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Marcenesears! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 01, 2024

The employees are great at acknowledging and greeting. Everyone was nice. My favorite was Mallory! She was amazing ! More

by alexanderdanielle1531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory
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Dec 04, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Alexanderdanielle1531! Thanks again for your business! Take care!

November 29, 2024

Not a very good service outfit. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. More

by balak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Balak! We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

November 28, 2024

The service was quick and we did not have to wait long. They washed the car which was a bonus! More

by Mmj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Mmj! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

November 28, 2024

Dedicated and courteous representative, detailed and professional in conduct itemizing customer concerns. The option of a walk-in service is a welcome development More

by babatundekamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Babatundekamson, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 28, 2024

Great customer service. Got me home and back so I didn’t have to wait which was amazing! More

by Destiny Moss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 27, 2024

Pleasant, polite and courteous employees! Very helpful , patient explaining details and going over print out of what was done wile servicing my vehicle! More

by JanetGartrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the lady’s name who assisted us but she was very kind and all of the things I wrote about her!
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Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Janetgartrell! Thanks for taking the time to share your rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 27, 2024

Service was fast and efficient. Kris got me in and out of the dealership within an hour. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 26, 2024

Great atmosphere. Very informative on what's going on with your vehicle. And fast service. More

by CJK5900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn
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Dec 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Cjk5900, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

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