Jim Ellis Kia of Kennesaw - Service Center

Mallory Crabb, Kia service consultant was high energy, knowledgeable, courteous and very customer focused. I am very pleased with Jim Ellis Kia service department overall and Mallory ,Crabb specifically. knowledgeable, courteous and very customer focused. I am very pleased with Jim Ellis Kia service department overall and Mallory ,Crabb specifically. More

Kris was very courteous and professional. He answered all my questions and the service was completed in a reasonable amount of time. He answered all my questions and the service was completed in a reasonable amount of time. More

Mark got me in and out for routine maintenance. Kept me up to date with status and helped take care of my rear view mirror. Thank you. Kept me up to date with status and helped take care of my rear view mirror. Thank you. More

Told me my rear brakes were at a 1. I went to my tire place who just rotated my tires and asked them to check they showed me they were all at a 4! Despicable you guys trying to rip peop I went to my tire place who just rotated my tires and asked them to check they showed me they were all at a 4! Despicable you guys trying to rip people off. Not to mention they are 1/2 the price y’all quoted me and that’s with turning the rotors. Actually the same price with new rotors. Shame on you for telling me I needed brakes immediately when I have at least 10,000 miles left. Not near a 1! More

Very friendly and accommodating. The team has always been very thorough with services performed and keeping me informed. The team has always been very thorough with services performed and keeping me informed. More

Unfortunately, we needed to repair the rear camera on the Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communica Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communication was terrible. We waited 17 days to have the car repaired after diagnosis, it ranged from ordering the wrong part, receiving the wrong part multiple times, to the mechanic being out and unable to work on the vehicle.. We Also experienced communications gaps. Days would go by and we heard nothing. When we called, we were told we could not leave messages and we had to text. The female service manager literally Told us that we had to stop calling we were bothering them. Yes she didn’t know a status on our car. but the worst part was that we were quoted wrong prices, and it was nearly double the cost of what we were quoted. While the dealer admitted they had missed quoted us they still held us responsible for the full cost. That seemed really unfair. More

I found my entire experience very pleasant, starting from dropping my car for servicing and receiving it after the service. The service was very fast. dropping my car for servicing and receiving it after the service. The service was very fast. More

Phillip in the service department has been working with me for the past year and is always helpful and knowledgeable! me for the past year and is always helpful and knowledgeable! More

We enjoyed working with our service provider. And appreciated the thorough communication it made it Easier to know the status of the vehicle And appreciated the thorough communication it made it Easier to know the status of the vehicle More