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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,159 Reviews

4,159 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 09, 2024

I was treated very nice with very friendly service from Cailyn. I will recommend my friends to take their car here. My car is running good. Thank you More

by mitchellquinn2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for the positive feedback, and we hope that you have a great day!

October 09, 2024

The staff is very sweet. The work is done quickly. Although some staff pick and choose when to benefit the customer More

by Bri Hester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambert
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Bri Hester! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.

October 09, 2024

Great sales team, made the deal make sense financially and got the wife the car she wanted. More

by taylor.wall0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 09, 2024

Nice people who mean well. Try to fit you in their busy schedule.. very accommodating. More

by Bamajones3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Bamajones3! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.

October 09, 2024

We always have had confidence with the Jim Ellis dealerships. We bought our 2015 Optima from this dealership. We somewhat regret purchasing our Telluride from another dealership, but we still rely o More

by DAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Dab! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 08, 2024

The Service Advisor said it would take 1 hour or 1 1/2 at most. It was ready in less than a half hour. The technician was flagged 3 minutes. When I left the a/c did not blow cold. I took it straight back More

by FLUBDUZZIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Flubduzzie, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 08, 2024

The customer service was excellent, like always. Mark had my oil change completed within an hour. More

by MXHOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Mxholt! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 08, 2024

I was very impressed with the customer service. I saw how when things got a bit challenging the manager stepped in to help his staff. Very professional atmosphere. I felt very special with the atte More

by Weezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Weezy, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 08, 2024

Very good service writer all was very good at what they do enjoy the day and good for me and my family thanks very much More

by Annsnow10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Annsnow10! Thanks again for your business! Take care!

October 08, 2024

Very clean and friendly environment. Staff knowledgeable and very professional … Enjoyed my wait and the prompt response to the work muy car needed . Thank you More

by norma6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Norma6! Customer service is one of our top priorities and we're glad to hear you received such excellent service! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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