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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,158 Reviews
Call Service Center (404) 445-2636

4,158 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 11, 2024

Third visit and it still isn’t done. On the second visit, they did the work but gave it back to me inoperable. More

by Anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Anon, thank you for your feedback. We do try to keep prices competitive in the market so we regret to hear you felt they are too high. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 11, 2024

My agent took care of me and made sure I got all the complimentary services that I was alotted. More

by ttscott16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Ttscott16! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

October 10, 2024

I feel like this was the fastest I've ever been in and out of the service dept. More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Mel! Please let us know if there is ever anything else we can do for you! Safe travels!

October 10, 2024

Helped to get my telluride recalls taken care of. Comfortable waiting area and kept me in the loop of the process. More

by DillonFortin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Dillonfortin, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

October 10, 2024

Excellent work from the service advisor Kristian Musgrove and the shop team , definitely recommended this kia dealership. More

by Kia fan kennesaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan , Jessie.
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Kia Fan Kennesaw, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

October 10, 2024

I usually like using Jim Ellis service center for my car maintenance. However, the past two times they have misplaced my keys and it took over 10 minutes to locate them and have me ready to leave. Both tim More

by Naomi.mejia26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Naomi.mejia26! Your comments play a key role in the success of our business so we hope to speak with you soon.

October 10, 2024

Fantastic experience again. Appreciate the employees here in service dept. Cailyn Quinn was helpful and great. More

by GA Telluride Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cailyn Quinn, Diana Bell
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Ga Telluride Owner! Please let us know if there is ever anything else we can do for you! Safe travels!

October 10, 2024

Only issue I had was I thought you get a car wash with every service. I didn’t get one. Everyone was nice and attentive. More

by CLMROSADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javon Sims
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Clmrosado! Thanks again for the positive feedback, and we hope that you have a great day!

October 09, 2024

Easy and fast! I was also offered a Lyft within the area, which was a nice benefit that I aaant expecting. More

by CHRISTOPHERLEESTEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Crabb
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Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Christopherleesteele! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for the positive feedback, and we hope that you have a great day!

October 09, 2024

I was treated very nice with very friendly service from Cailyn. I will recommend my friends to take their car here. My car is running good. Thank you More

by mitchellquinn2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn
Report | Print
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Thanks again for the positive feedback, and we hope that you have a great day!

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