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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,160 Reviews
Call Service Center (404) 445-2636

4,160 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 29, 2024

Cost was double from last time. I just moved here so I will keep looking for a dealer to service my car More

by None
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Not sure
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

None, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

October 29, 2024

The service was great and the staff were very friendly and helpful. I would recommend a friend and come back for another visit. More

by bernicescott92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

Bernicescott92, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!

October 29, 2024

Friendly service, did everything they could to make me happy as a customer and honored the warranty. More

by LLOYDCARTERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Lloydcarterjr! Please let us know if there is ever anything else we can do for you! Safe travels!

October 29, 2024

I was introduced to the service center and given contact info for my future service needs. More

by C.binder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhon Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

C.binder, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 28, 2024

Caitlin Quinn gave excellent customer service. She is an Ellis star! Also Madison and Mark! More

by Earlean11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlyn Quinn, Madison
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Earlean11! Please let us know if there is ever anything else we can do for you! Safe travels!

October 27, 2024

This dealership lacks communication with customers waiting on Vehicle service. Has a very unhelpful loaner vehicle policy, even after having my vehicle for two months. More

by JDMadness17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Joyce
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Jdmadness17, thank you for sharing a little bit about your recent experience with us. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

October 26, 2024

The team always goes above and beyond to make my service fast and friendly. Thank you More

by SharinaHARGROVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Oct 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Sharinahargrove, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 26, 2024

The staff is friendly. I’ll definitely be back for all my car needs. Thank you! More

by Cristiane_pessoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julianna Mallory
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Oct 31, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Cristiane_pessoa! Thanks for taking the time to share your rating! Thanks again for your business! Take care!

October 26, 2024

My service advisor did a great job. She got me checked in quickly and explained everything to me. She also got the recall notice item taken care of at the same time. This saved me fro More

by NBKBIKES23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Lambert
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Oct 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Nbkbikes23, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

October 26, 2024

No communication from the service advisor. Ticket and keys were lost. No one knew if the car had even been done. Not to mention they had the vehicle for over 4 days More

by AIDANGERAGHTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mallory crabb
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Oct 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Aidangeraghty, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

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