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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,160 Reviews
Call Service Center (404) 445-2636

4,160 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 01, 2024

Helpful friendly service personnel. Had me in and out within the time promised. Highly recommended. More

by HarryO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Harryo, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

November 01, 2024

Went in for my first service for oil change and tire rotation without an appointment and wad in and out under an hour. Was even treated to numerous snacks in the clean waiting area. More

by Dannyarflin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Dannyarflin! We appreciate your continued business with us, and we're looking forward to your next visit! Please let us know if there is ever anything else we can do for you! Safe travels!

October 31, 2024

Easy to setup appointment. Courteous staff. Work quality is great and car finished on time. More

by GREGMULLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

October 31, 2024

Buen servicio los que atienden son amables hacen un buen trabajo todo estuvo bien gracias More

by Gil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

Jim Ellis Kia of Kennesaw responded

¡Gracias por escribir esta fantástica reseña y otorgarle a nuestro concesionario una calificación de estrellas tan alta! ¡Háganos saber si hay algo más que podamos hacer por usted! ¡Viajes seguros!

October 31, 2024

Could not diagnose a problem with 3 separate visits. Anthem Automotive did it in one More

by Blasingame
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quinn
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Nov 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Blasingame, thank you for sharing a little bit about your recent experience with us. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 31, 2024

First oil change at dealership. Got it home and oil leaking out of car. Nuff said. Not returning here again. More

by tmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
This was months ago
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Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Tmarshall, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Your comments play a key role in the success of our business so we hope to speak with you soon.

October 31, 2024

I think the dealership did a decent job but it took a week to finish a 2.5 hour repair. That's an absurd time to be without a vehicle for a moderate repair More

by Lerch66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailynn quinn
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Nov 07, 2024 -

Jim Ellis Kia of Kennesaw responded

Lerch66, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

October 30, 2024

Though the girl was very nice, I feel that the dealership overall is dishonest. I’m a disabled older female that broke down 100 miles from home. Luckily I have an amazing son in law that dealt with them. Ove More

by nonothewow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diana Bell
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Nov 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Nonothewow, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

October 30, 2024

Best dealership in Town and best customer service and I would higley recommend to my friends and family. More

by AELITAHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Aelitahunt! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 29, 2024

They’re very informative and always friendly and do a great job taking care of my car More

by BELL52078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlyn Joan Quinn
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Nov 01, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Bell52078! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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