Jim Ellis Kia of Kennesaw - Service Center

when I first purchase the vehicle the Jim Ellis Kia was phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work phenomenal However due the climate of everything the business side of caring customers has depleted . The service representative need a lot of work in showing compassion for it's clients and those who are faithful are reliable in coming back. My experience is that Ms. Diana has always been kind and sweet however if we are speaking candid. The service representative Mr. Norris was not forthcoming about my vehicle when it came to service and work being done and also lack of communication regarding work being done. He is the reason I will no longer return because of the way he treated my family. More

The woman who helped me was very quick and kind. It was an easy process, free of stress It was an easy process, free of stress More

Mark got me in and out for routine maintenance. Kept me up to date with status and helped take care of my rear view mirror. Thank you. Kept me up to date with status and helped take care of my rear view mirror. Thank you. More

The representative who helped Kristian Musgrove was awesome, had a positive attitude and took great care of my vehicle. He ensured that everything was up to par and quickly acted to correct the recalls awesome, had a positive attitude and took great care of my vehicle. He ensured that everything was up to par and quickly acted to correct the recalls on my vehicle. I came home and immediately shared with my spouse how great Kristian was and to make sure we completed a survey to commend this young man!! Thank you Kristian for making my experience EXCELLENT! More

Mallory Crabb, Kia service consultant was high energy, knowledgeable, courteous and very customer focused. I am very pleased with Jim Ellis Kia service department overall and Mallory ,Crabb specifically. knowledgeable, courteous and very customer focused. I am very pleased with Jim Ellis Kia service department overall and Mallory ,Crabb specifically. More

Kris was very courteous and professional. He answered all my questions and the service was completed in a reasonable amount of time. He answered all my questions and the service was completed in a reasonable amount of time. More

Told me my rear brakes were at a 1. I went to my tire place who just rotated my tires and asked them to check they showed me they were all at a 4! Despicable you guys trying to rip peop I went to my tire place who just rotated my tires and asked them to check they showed me they were all at a 4! Despicable you guys trying to rip people off. Not to mention they are 1/2 the price y’all quoted me and that’s with turning the rotors. Actually the same price with new rotors. Shame on you for telling me I needed brakes immediately when I have at least 10,000 miles left. Not near a 1! More

Very friendly and accommodating. The team has always been very thorough with services performed and keeping me informed. The team has always been very thorough with services performed and keeping me informed. More

Unfortunately, we needed to repair the rear camera on the Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communica Optima we bought for our son. We dropped the car off and the diagnosis was actually pretty fast. Unfortunately, from there, the service and communication was terrible. We waited 17 days to have the car repaired after diagnosis, it ranged from ordering the wrong part, receiving the wrong part multiple times, to the mechanic being out and unable to work on the vehicle.. We Also experienced communications gaps. Days would go by and we heard nothing. When we called, we were told we could not leave messages and we had to text. The female service manager literally Told us that we had to stop calling we were bothering them. Yes she didn’t know a status on our car. but the worst part was that we were quoted wrong prices, and it was nearly double the cost of what we were quoted. While the dealer admitted they had missed quoted us they still held us responsible for the full cost. That seemed really unfair. More

I found my entire experience very pleasant, starting from dropping my car for servicing and receiving it after the service. The service was very fast. dropping my car for servicing and receiving it after the service. The service was very fast. More