Jim Ellis Kia of Kennesaw - Service Center

The last experience I had at this service center was great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FI great. Chris was an excellent service rep and I have zero complaints about him. Historically, however, I had issues with a brand new car that took FIVE MONTHS to get resolved. During that time communication was awful and they kept telling me the problem was solved when it clearly wasn’t. I was without a car for weeks at a time with no explanation. That is the main reason I wouldn’t recommend this service center. Hopefully they’re making improvements though. More

Jahvon was awesome! very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Elli very professional, kind, caring, ect. I could go on. He got my repairs done in a quick manner. I am very pleased with my experience here at Jim Ellis Kia. More

The only thing I have to say that is negative is the price of the service. $123 with a coupon for a basic oil change. The service writers and job completion have always been on point. price of the service. $123 with a coupon for a basic oil change. The service writers and job completion have always been on point. More

The BEST service ever! Trustworthy and honest in all areas. Treat you like family and listen to all your concerns. So grateful to have a team that works hard and resolves a Trustworthy and honest in all areas. Treat you like family and listen to all your concerns. So grateful to have a team that works hard and resolves any challenges with the car & customer. Keep up the magnificent work! More

The service department was excellent. The services advisor Madison was great explaining the service my car would receive and the estimated cost. The video from the mechanic outlining the The services advisor Madison was great explaining the service my car would receive and the estimated cost. The video from the mechanic outlining the service he completed was something I never experienced before. Great service great experience More

Jahvon took great care of me. He made sure all of my car's issues were addressed. He made sure all of my car's issues were addressed. More

Mark Kerkoski and Sam Stewart were fantastic at taking care of me. I enjoyed their professionalism. On the other hand, the GM, Mike Johnson, left a lot to be desired. I came in months ago when Matthew's K care of me. I enjoyed their professionalism. On the other hand, the GM, Mike Johnson, left a lot to be desired. I came in months ago when Matthew's Kia could not complete a recall on my Stinger. I was told that I would get my car back the same day. At the end of the day, after not receiving an update, I texted the tech, Javon (sp?), who did not respond to two of my texts. I didn't receive word until the following day. When I picked up my car, there was a dent in the car door. I took pictures in the bay prior to you taking over my car, and there wasn't a dent. I returned to the service area to tell him about the dent but was told he was already gone for the day. I asked to have him call me, but I never received a call. I let a couple of days pass, then called Mike. I explained my frustration with unanswered texts, not getting my car back until the following day when I was told it would be the same day and the dent in my door. He told me that he would have the tech get in touch with me. I told him that I didn't like that idea since Javon already proved challenged in returning messages. Guess who I never heard back from? Javon! And guess who never followed up to ensure his tech contacted me? Mike! This caused me more annoyance. When it was time to change my oil, I took it to Matthew's Kia, where I was told that my hood latch was missing. Jim Ellis was the last to service my car. So, you dented my car AND broke the hood latch and failed to tell me. I called Jim Ellis and was told that Mike was out of the office and that he would call me back. I decided to drive to Jim Ellis and see if he and I could talk since your company damaging my car twice wasn't a big deal to you. I was told he wasn't in when I got there, so I said I needed to speak to someone. This is when Sam got involved. He was fantastic! Sam apologized for the dent and broken latch and repaired the latch. He also changed the oil so I wouldn’t have to drive back to Cartersville. On my way home, Mike called me. I explained to him that I had spoken with him weeks before about the dent in my car and reminded him that he told me a tech would call me back but didn't. His response to me was, "I don't remember talking to you." Really!?!!! Customer service 101: this is not something you want to say to a customer you’ve talked to about issues that you created. I can't help his lack of memory and inability to care for the issue Jim Ellis caused. I have no idea how someone so lackadaisical could be in a position like he is. If this were an employee at one of my companies, their employment would be very brief. This is very poor leadership and customer service. A couple of days later, the oil light came on. Since you were the last to touch the oil, I brought it back, and Sam had Mark take care of me. Once again, I was super impressed. Mark found the issue, which cost me almost $2000, but I was extremely happy with his care. If it hadn’t been for Sam and Mark, I would have darkened your door again, and my online reviews would not put you in a good light. I suggest customer service classes for Mike, maybe taught by Sam and Mark. You have two great employees in these two gentlemen. My reviews below are for Mark and Sam, not Mike and Javon. Thank you, Heather Kelly More

The worst service I have EVER HAD ANYWHERE. I prefer a call from someone to explain my experience as a 1st. Time customer. I had over 20 years as a Service Advisor/Manager. And know how to trea I prefer a call from someone to explain my experience as a 1st. Time customer. I had over 20 years as a Service Advisor/Manager. And know how to treat a customer the right way and this advisor broke all of the rules. I can be reached at 925-323-5449 Robert Young l am retired so and time is good. More

Concern of gas smell coming from vehicle not addressed. Issue was noted from service advisor when vehicle was dropped off, but denied on paperwork. Will return vehicle for further diagnostics. Issue was noted from service advisor when vehicle was dropped off, but denied on paperwork. Will return vehicle for further diagnostics. More

My service advisor and technician were great, but my repairs couldn’t be completed because Kia “Techline” did not agree with the dealer technician. repairs couldn’t be completed because Kia “Techline” did not agree with the dealer technician. More