Jim Ellis Kia of Kennesaw - Service Center

We always have a great experience when we visit this dealership - from when we first purchased our vehicle to now when we return for routine maintenance. We always ask for Phil Joyce because he gives ex dealership - from when we first purchased our vehicle to now when we return for routine maintenance. We always ask for Phil Joyce because he gives excellent customer service, he is kind, and extremely efficient. Thanks Phil! More

They are Very friendly and always provide quick service. They also have a Nice area to wait. They also have a Nice area to wait. More

Very professional, prompt, and proud work; for which I am thankful. My car was in good hands the whole time and the service rendered was top of the line. thankful. My car was in good hands the whole time and the service rendered was top of the line. More

Excellent , also they does it quickly, I don't have to wait too long. Nice waiting area wait too long. Nice waiting area More

Mark and team did a great job with getting me in and out. I appreciated that along with the recommendations for other services I potentially need for my vehicle. I appreciated that along with the recommendations for other services I potentially need for my vehicle. More

Friendly, prompt, were true to word of time, considerate, value customers, notify when deals active value customers, notify when deals active More

I already filed a complaint. Not adding it again. Thank you very much. Good day Not adding it again. Thank you very much. Good day More

They did a good job with the service on my Telluride . Word word word word Word word word word More

Appointment for leaking oil pan needing a new seal and missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours wit missing splash guard that was removed from the dealership previous oil change and not replaced. I was told 1 1/2 - 2 hours for diagnosis. 5 hours with no call back, I had to call multiple times to talk to the service advisor and service manager. I was told I'd receive calls back from both and never did. Upon my way back to the dealership to find out what was happening in person, received a text that the part would be replaced at full cost. I told the advisor and manager I was not paying as the vehicle has only been serviced at this dealership and the part was removed and never replaced. I waited in the waiting area for another 2 hours until I was informed what was going on. A simple oil pan seal and splash guard installed with 15 screws took from 7:30am when the car was dropped off to 5:00pm when I left the parking lot. Completely unprofessional and unacceptable. The only reason I'm locked into this dealership is because of the lifetime powertrain warranty! More

Very disappointed in the service. It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a sta It took five days from drop off before a tech even looked at my vehicle. It multiple calls to the dealership, with no one being able to give me a status. No on calls back. I had to go to the dealership just to get to talk to a service advisor about the quote. The Service Director admitted that the dealership has had phone problems for at least 2 year but they can’t do anything to fix it More