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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,034 Reviews
Call Service Center (404) 445-2636

4,034 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 12, 2024

The "customer service" women for service is awful. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. More

by Shortjeff93
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
She did not give name
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Nov 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for expressing your honest concerns with us. We are disappointed to you have left our dealership feeling this way and we would appreciate the opportunity to make this up to you. Your comments play a key role in the success of our business so we hope to speak with you soon.

November 10, 2024

Fast, convenient, clean. Went for second free oil change and hot tire rotation as well. More

by sandy mcintosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Sandy Mcintosh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

November 10, 2024

Quick, friendly, and helpful! They even volunteered a coupon that saved me money! No unnecessary service costs. More

by BETHFOSTER1522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Bethfoster1522! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 09, 2024

Worst dealership ever. Sold me tires that looked old. One had problems from the beginning. Air was running out every day. They refused to fix it or replace the tire althoug More

by krystyna1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2024 -

Jim Ellis Kia of Kennesaw responded

Krystyna1980, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

November 09, 2024

Jim Ellis Kia of Kennesaw provided very fast and efficient service. Employees were helpful and kind. More

by Brooklin
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to hear that everything was completed quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

November 08, 2024

Best dealership in Town. Highly recommend for my friends and family. Have best team very professional and friendly. More

by AELITAHUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Aelitahunt, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 08, 2024

Great Customer Service! The ambience and attitude of the Service Advisor was superb! My vehicle seems to be operating smoothly! More

by Scjwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Scjwebb! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 08, 2024

Smooth and informed all the way thru the process. No up sales on stuff I didn't ask for. More

by guda83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Guda83, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 07, 2024

I was there for just an oil change. The staff was courteous and polite and it was done in about an hour. More

by PERSEPHONE.RISING1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Bell
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Nov 21, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Persephone.rising1967! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing.

November 07, 2024

Excellent, very professional and fast service department - thank you so much for the quick oil change! More

by dr1pilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell
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Nov 14, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Dr1pilot! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

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