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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,160 Reviews
Call Service Center (404) 445-2636

4,160 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 08, 2023

Took two months to get the car repaired then came home with a broken windshield that they refused to fix. Jim Ellis does not treat you like family. More

by donna248115@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Bell, Michael Garrabrant, Norris Burns
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Aug 08, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to share your feedback about your experience at Jim Ellis. We deeply apologize for the inconvenience you faced with the timeline of your car repair and the issue with the windshield. Your satisfaction is of utmost importance to us, and we're truly sorry for any frustration you experienced during this process. We understand how essential it is to have a reliable and efficient repair service, and we regret that we fell short of your expectations in this instance. We strive to provide exceptional customer service and treat every customer as a part of our extended family. It's disheartening to hear that we failed to meet this standard during your interaction with us. Once again, we sincerely apologize for the negative experience you had at Jim Ellis. We value your feedback and will use it to improve our services moving forward. It is our hope that we can regain your trust and provide you with the quality service you deserve. Thank you for bringing this matter to our attention. We look forward to the opportunity to make things right. Best regards.

August 05, 2023

Great service, car was cleaned after serviced. Great customer service. Only issue on this visit was appointment time was for 8:30am but because technicians didn’t arrive for another 30 minutes I More

by AUGILLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! We do apologize for any inconvenience the delay may have caused you, and we do hope to earn your business again in the future. Thanks again for your business and kind words. Take care!

August 01, 2023

The dealership provided good communication from the service advisor. I appreciate the convenience of having the option to leave the car overnight so it could get serviced first thing in the am. More

by VPARKER248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

August 01, 2023

The dealership was very good and helpful with my car no issues noted. Great staff More

by Cdjaneiya1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 31, 2023

I have come to this dealership twice. My warranty is never serviced. I called & asked for a manager. No one has refunded my call. I have had a terrible experience. This is highly unprofes More

by Parker
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Due to your username on here, I'm unable to locate you in our customer database. Please reach out to us via email at madisonm@jimellis.com if you have any further questions or concerns regarding your visit. Best regards.

July 31, 2023

Great experience, great service. Andrew said I'd be out in a hour to an hour and an half. I was ready to go in an hour and 20. More

by MSEABOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

July 31, 2023

Non caring, no one was available to consult me regarding the fee on the RO More

by mjachetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier
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Jul 31, 2023 -

mjachetta responded

$138 plus tax for an oil change, they wrote on the RO, that I refused the tire rotation, because of the age of my tires! That’s simply was not the case!

July 31, 2023

I went in for a dealer update on the software. They took care of it and went ahead and checked the car, inflated the tires, and ran it through the car cleaning machine. It was done reasonably quic More

by HARRYEPRICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norris Burns
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Aug 01, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

July 29, 2023

The dealership is amazing, the service advisor Diana Bell keep you updated all the way on the process and the Tech Adnan(Aiden) is very knowledgeable! More

by SPEUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Beganovic, Diana Bell
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Jul 31, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was such a great help! Thanks again for your business and kind words. Take care!

July 28, 2023

I waited for 4 hours for a simple oil change. I was never updated with times and wasn’t told a price before More

by baltrusgillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Garrabrant
Report | Print
Jul 28, 2023 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. Please don't hesitate reaching out if you have any further questions or concerns. Best regards.

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