Jim Ellis Kia of Kennesaw - Service Center

Mallory was extremely professional, friendly and helpful. She kept me informed about the whole process including timeline. She kept me informed about the whole process including timeline. More

After dropping off my car at 7:45 I had to call the dealership back at 12:45 to find out my car had been finished for some time. After arriving and looking at the car, the exterior was still dirty and dealership back at 12:45 to find out my car had been finished for some time. After arriving and looking at the car, the exterior was still dirty and my front KIA badge had delaminated leaving a very noticeable air bubble. After talking to the service supervisor he told me it was not done at the dealership and it came in that way, but upon looking at the pre inspection photos he had taken the one showing the badge was extremely blurry and you cannot see that the badge was totally intact before getting serviced. After spending $1300 he would not replace my badge after the incident and told me I would receive a call Monday/Tuesday from the manager but still I have not gotten a call. More

I dropped my car off at 7:45 and had to call back at 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving 12:45 to find out it had been ready for some time. When I looked over my car the car was poorly cleaned, and the front badge had delaminated leaving a very noticeable air pocket beneath. When I notified my service advisor he told me the car looked like that when it came in with no proof of that since the picture he had taken was very blurry. This problem still has not been resolved. As of this time I was supposed to receive a call from a manager but have not. More

I am writing to formally express my profound dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, prof dissatisfaction with the recent experience I had at Jim Ellis Kia of Kennesaw. I brought my vehicle in with the expectation of receiving honest, professional service, but instead, I encountered what appeared to be blatant attempts to upsell unnecessary repairs. From the start, I felt that the assessment of my vehicle’s condition was excessively detailed for the minor issue I initially reported. I was told about multiple supposed “critical” issues that, according to the dealership, needed urgent attention. These claims were concerning, particularly given that my car had been thoroughly inspected just weeks prior by a certified mechanic, with no mention of these alleged issues. Further, when I consulted an independent mechanic after my visit to your dealership, they confirmed that none of the extra repairs your team recommended were required. This is not only disappointing but raises serious concerns about the ethics and practices of your service department. Attempting to capitalize on a customer’s lack of technical knowledge by fabricating or exaggerating issues is dishonest, unprofessional, and detrimental to your dealership’s reputation. This experience has left me with a clear lack of trust in Jim Ellis Kia of Kennesaw. I strongly urge you to review this matter internally, as behavior like this reflects poorly on your business and can lead to a loss of customers and community trust. I also expect full transparency in any follow-up communications. Thank you for your attention to this matter. I hope you take this complaint seriously and work to ensure that such practices are not a part of any future customer interactions. More

Was excellent service the employees very friendly and fast I highly recommend them to serve me fast I highly recommend them to serve me More

The "customer service" women for service is awful. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. She was rude, loud, and obnoxious. It is sad that she is you point of contact. I would never recommend service here. More

I purchases 2013 Kia Sportage I had the vehicle for 7 Years. Okay the problem I was having them in the beginning for New Management took over or too much oil was put in my vehicle several time I have pic Years. Okay the problem I was having them in the beginning for New Management took over or too much oil was put in my vehicle several time I have pictures of that and we have a recall on the Kia so they just trying to make my life so complicated I have a warranty and they know about the recall so what gives!! I just want to be treated like any other individual I can't get a loaner car cuz the new management doesn't do that I want them to honor I have it in black and white my warranty still good there's a recall so what's the problem cannot your tech figured it out or what's going on really. More

Excellent customer service by all staff and I would continue torecommend your dealership to my family and friends. continue torecommend your dealership to my family and friends. More

Courteous and efficient. Had my car back to me in one day. Very satisfied with the service. Had my car back to me in one day. Very satisfied with the service. More