Jim Ellis Kia of Kennesaw - Service Center

My car was towed to your dealership, I have a Kia soul 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places t 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places told me I needed a new motor. So I talked to representative at Kia and they told me I need to take it to a dealership and have it looked at, and they would let them know if I need a new motor or not. This vehicle is part of the recall. After they got my car I contacted them and told about my car. They said they would have someone contact me, the next morning I had someone contact me and told me that it would take him to 3 -5 days to look over it and he would get back to me. Two days later I got a message on my phone stating that I needed a new battery which would cost $275 before they could do anything with my car. I live an hour and a half away so I had my brother who lives in kennesaw, call and talk to them on my behalf. They were rude, so my brother contacted the general manager and other people to get someone to give him a call back about my car. NO ONE CALLED HIM BACK!! Nor did anyone call me, so we got in touch with Ed Voyles Kia, and had it towed there. Ed Voyles charged my battery and is now actively working on it! But when my brother suggested that they try to charge my battery at Jim Ellis they said they would not, then I would have to buy a new battery for $275. This is why your dealership has a 2.5 star rating! I will NEVER be back there!!! More

Excellent customer service. Robert was extremely professional and had me out in a reasonable amount of time Robert was extremely professional and had me out in a reasonable amount of time More

I took a car I was test driving from Carvana in for a pre-purchase inspection. Very quick service. Good experience. pre-purchase inspection. Very quick service. Good experience. More

Nice, quick and informative where I didn't feel I needed to do or ask anything to do or ask anything More

I bought a Kia from these liars. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. One year later they kept my brand new car in the shop for almost a week fighting me on replacing a battery. Car and the battery still under warranty. No loaner offered and kept making up excuses to fool me and not honor the warranty. In the end they didn't change the battery, I had it that done in 1 day with another dealer. Don't do business with them More

Dog xxxx. Terrible communication and unclear information through out the entire process. Bad bad bad. Terrible communication and unclear information through out the entire process. Bad bad bad. More

Good service from the time I arrived. My Only complaint is they were out of cream for my free coffee.😂 My Only complaint is they were out of cream for my free coffee.😂 More

Very attentive to my needs, professional and my care was delivered on the time they said. Mark and Madison attended to my every need and explained the process that had to be taken. I will recommend your ser delivered on the time they said. Mark and Madison attended to my every need and explained the process that had to be taken. I will recommend your service department. More

Everything went smoothly. Thanks very much for your help. Look forward to my next visit. Thanks very much for your help. Look forward to my next visit. More

Service was quick and staff was very friendly. I was greeted right away and received updates on my vehicle in a timely manner. I was greeted right away and received updates on my vehicle in a timely manner. More