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Jim Ellis Kia of Kennesaw

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.4
6,568 Reviews
Since 2013, Jim Ellis Volkswagen of Kennesaw has been serving drivers in the metro Atlanta area with a commitment to customer satisfaction and service excellence. As part of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership has earned numerous accolades, including being named a Dealer of the Year and Consumer Satisfaction Award winner for 2025 by Cars.com. Visit Jim Ellis Volkswagen of Kennesaw at 950 Barrett Parkway, Kennesaw, GA 30144, or online at JimEllisVolkswagenKennesaw.com.
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1221 Auto Park Drive

Kennesaw, GA

30144

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Showing 6,568 reviews

July 31, 2024

My car service was fast we didn’t wait too long and service was very friendly More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Diana! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 31, 2024

Mark was so friendly and professional! Visited for factory recall and he clearly explained what needed to be done and how long it would take. They took less time than quoted and he communi More

by Mary Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Mary Stewart! Thanks again for your business! Take care!

July 31, 2024

Robert was very help full He took n Care of all the issues was very polite More

by Gerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Gerri! We appreciate your continued business with us, and we're looking forward to your next visit! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 31, 2024

Very pleased with the service and the time wasn’t as long. Would come back to KIA More

by Annieblacknell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Annieblacknell! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

July 31, 2024

They worked hard to find the problem and communicated with me every step of the way. More

by Jenhayes79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Jenhayes79! Thanks again for the positive feedback, and we hope that you have a great day!

July 30, 2024

The people are fine. The situation with my vehicle was totally reprehensible and should honestly have legal consequences for multiple parties. I don't have a specific per More

by RUSSELL17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bryson Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mackenzie Florence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Stricklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Garman
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

It sounds like your visit here at Jim Ellis Kia of Kennesaw did not live up to our expectations—which is not what we like to hear. Rest assured we pride ourselves on delivering the best quality automotive care —and direct, honest feedback from our clients like you is imperative in helping us do that. Please give us a call at (404) 445-2636 and we will do our best to make this better. We hope to hear from you soon.

July 30, 2024

Awesome experience from the time I drive into the store till leaving. Fast friendly courteous service. More

by jearldineharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Jearldineharp, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

July 30, 2024

I scheduled a service appointment to address a recall. I scheduled the appointment over a week in advance. I showed up to the appointment only to wait over an hour to find out they did not have the part t More

by TJB
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Kerkoski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Tjb, thank you for sharing a little bit about your recent experience with us. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

July 30, 2024

Performed maintenance as requested. Wish they didn’t have to hold my car to get it seen ASAP. Did not charge for problem they couldn’t diagnose so I appreciate that, but I would have b More

by thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thomas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

July 29, 2024

This dealership is very clean and kept up . Customer services is amazing and the experience is great More

by Sandy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lavoghn Curry
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Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Sandy, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

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