Jim Ellis Kia of Kennesaw

I called in and needed a 3rd row vehicle for a certain price and immediately your team went to work figuring out something that would work for me. They didn't beat around the bush and within a couple hour price and immediately your team went to work figuring out something that would work for me. They didn't beat around the bush and within a couple hours, we had a few different options. I so appreciated their quickness and that they weren't trying to "sell me" on a car but listened to what I needed especially as it related to pricing. And we were able to make something work. Yay! More

Kevin was amazing 10/10 will definitely recommend to everyone i know. Easy, fast, no pressure experience. everyone i know. Easy, fast, no pressure experience. More

Chris was very attentive and welcoming. He helped me achieve the best price for my vehicle that I was selling. He treated us like we were friends instead of customers. Great customer servic He helped me achieve the best price for my vehicle that I was selling. He treated us like we were friends instead of customers. Great customer services! I highly recommended buying and selling with Chris. More

Having known the Ellis Family for years since the early 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. 90's when they were my family's neighbors I appreciate their company's care for all their customers and outstanding service. More

Although it is a hike (50 miles EACH WAY), I am pleased with the service. I recommend them. The service reps are very attentive and helpful. with the service. I recommend them. The service reps are very attentive and helpful. More

As soon as I pulled up to the service door the Customer Service was excellent. Once inside the gentleman explained what I needed to do and once inside with the service writer she explained what they were g Service was excellent. Once inside the gentleman explained what I needed to do and once inside with the service writer she explained what they were going to do to my car. Then she walked my to the seating area and offered water and a snack. Wow amazing customer service I haven't experienced in a very long time Ty! More

Really bad at keeping me informed, extended repair time and no loaner vehicles available so apart from having a new car broken down, I am left with no transportation that won’t cost me out of pocket money. and no loaner vehicles available so apart from having a new car broken down, I am left with no transportation that won’t cost me out of pocket money. More

My car was towed to your dealership, I have a Kia soul 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places t 2018. I have been having numerous problems for a year and a half with this vehicle. The same thing keeps happening, so a couple of different places told me I needed a new motor. So I talked to representative at Kia and they told me I need to take it to a dealership and have it looked at, and they would let them know if I need a new motor or not. This vehicle is part of the recall. After they got my car I contacted them and told about my car. They said they would have someone contact me, the next morning I had someone contact me and told me that it would take him to 3 -5 days to look over it and he would get back to me. Two days later I got a message on my phone stating that I needed a new battery which would cost $275 before they could do anything with my car. I live an hour and a half away so I had my brother who lives in kennesaw, call and talk to them on my behalf. They were rude, so my brother contacted the general manager and other people to get someone to give him a call back about my car. NO ONE CALLED HIM BACK!! Nor did anyone call me, so we got in touch with Ed Voyles Kia, and had it towed there. Ed Voyles charged my battery and is now actively working on it! But when my brother suggested that they try to charge my battery at Jim Ellis they said they would not, then I would have to buy a new battery for $275. This is why your dealership has a 2.5 star rating! I will NEVER be back there!!! More

Excellent customer service. Robert was extremely professional and had me out in a reasonable amount of time Robert was extremely professional and had me out in a reasonable amount of time More

I took a car I was test driving from Carvana in for a pre-purchase inspection. Very quick service. Good experience. pre-purchase inspection. Very quick service. Good experience. More