Jim Ellis Kia of Kennesaw

Terrible service regarding my appointment with Kia for my vehicle Kia Optima 2013. Not good vehicle Kia Optima 2013. Not good More

Took my car to get serviced and then was told it would be ready by the end of the day. Phil got me a Lyft home while my car was in the shop but never got me a ride back until the next morning. I managed to g ready by the end of the day. Phil got me a Lyft home while my car was in the shop but never got me a ride back until the next morning. I managed to get a ride to the dealership to pick up some things out of my car that I needed for church service the night of. Luckily for me the car was in the front but I noticed it was not cleaned or vacuumed as that service has been a regular courtesy with my previous experience with the company. Asked the representative who let me into the car is that not a thing anymore, he told me no only the driver’s seat.. It’s the next day, I ask Phil about the car being cleaned and he responds saying that it was cleaned yesterday. Then I informed him that I already saw the car after he left work but before he made sure I could get to my car like he said he would over the phone and never did. His response changed from the car had been cleaned to they never washed it because it could have caused further damage to the molding of fiber that hadn’t been sealed from a previous accident. I said ok that’s fine but you said it was cleaned and it never was so now I requested that the car at least be vacuumed. He said that he was going to get it vacuumed. I give hours to go by since I understand there are other people in the world outside of me that need their car serviced and when I pick up my car and it still was never vacuumed. Entirely new staff, never had these kind of problems in the past. More

Service Advisor, Chris was professional as usual! He always provides excellent customer service ! Good job to the tech who worked on my car. I would have liked to receive the video text of the t He always provides excellent customer service ! Good job to the tech who worked on my car. I would have liked to receive the video text of the technician explaining the service and advice. More

Hi. I am really disapointed at how your service "advisors" seems to be trained to deceive customers thinking we don't know how engines work. Unless it i I am really disapointed at how your service "advisors" seems to be trained to deceive customers thinking we don't know how engines work. Unless it is a warranty issue, no Kia of Kennesaw for me. Thanks for asking and probably doing nothing. More

The Service department is great when I brought my car in for service Phil kept me informed on everything about my vehicle, I was very impressed for service Phil kept me informed on everything about my vehicle, I was very impressed More

The service is always great! The advisors are great and very speedy and helpful. Great! The advisors are great and very speedy and helpful. Great! More

Very clean and excellent service. We got the vehicle that we wanted and payed a fair price. All in all, I recommend them. We got the vehicle that we wanted and payed a fair price. All in all, I recommend them. More

He was very professional and courtesy to my wife and I. Went over everything with us and answered all our questions. Went over everything with us and answered all our questions. More

Nice staff. Office could use an update. Not satisfied with wait times to buy van. Office could use an update. Not satisfied with wait times to buy van. More

Chris is an excellent rep! He always sets clear expectations and goes above and beyond to make my experience professional and timely! He always sets clear expectations and goes above and beyond to make my experience professional and timely! More